--- description: Ricochet360 : qu'en pensent les utilisateurs ? Lisez les avis clients sur Ricochet360, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ricochet360 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Ricochet360](/software/141932/ricochet) # Ricochet360 Canonical: https://www.capterra.lu/software/141932/ricochet Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/141932/ricochet?page=2) > Les produits incluent : Système téléphonique sur le cloud, numérotation progressive, CRM et gestion des prospects, marketing automation et CRM mobile. > > Conclusion : 82 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Ricochet360 ? Ricochet360 est une plateforme tout-en-un d'automatisation des ventes et de marketing automation idéale pour les PME et les grandes entreprises qui souhaitent développer efficacement leurs opérations commerciales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 82 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Ricochet360 - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 24,00 $US - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Automate d'appel - Automatisation du marketing - Base de données de clients - Campagnes de drip marketing - Distribution automatique des appels - Fonctions pour secteur de l'assurance - Gestion des activités commerciales - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des listes - Gestion des listes d'appels - Gestion des listes d'attente - Gestion des modèles - Gestion des performances - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Génération de leads - IVR - Identification de l'appelant - Journalisation des appels - Lead nurturing - Logiciels d'expérience client - Marketing multicanal - Marketing social - Mesure des performances - Numéroteur prédictif (predictive dialer) - Qualification de leads - ROI Tracking - Rapports de ventes - Rapports et analyses - Rapports personnalisables - Rapports sur les appels - Routage automatisé - Routage des appels - Saisie de leads - Scripts d'appel - Segmentation - Segmentation de leads - Stockage de documents - Suivi des conversions - Suivi des interactions - Système de calendrier et de rappel - Tableau de bord - Third-Party Integrations - Transfert d’appel - e-mail marketing ... et 15 fonctionnalités supplémentaires ## Intégrations (14 au total) - Constant Contact - Drupal - Google Sheets - Lead Manager - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) - [Logiciels d'aide à la vente](https://www.capterra.lu/directory/30798/sales-enablement/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [HubSpot CRM](https://www.capterra.lu/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 3. [Kylas Sales CRM](https://www.capterra.lu/software/210630/kylas) — 4.8/5 (573 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Meritto](https://www.capterra.lu/software/1011572/comprehensive-admission-suite) — 4.6/5 (616 reviews) ## Avis ### "Robust Software with a learning curve" — 5.0/5 > **Nik** | *9 juin 2020* | Assurance | Taux de recommandation : 8.0/10 > > **Avantages**: Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem. > > **Inconvénients**: There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes. > > Overall, Ricochet is the top of it's class compared to other dialers. ----- ### "In my humble opinion..." — 5.0/5 > **Amanda** | *21 avril 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to \[sensitive content hidden\]. Both were super helpful each time. Thanks so much guys\!\! > > **Inconvénients**: The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution. > > So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects. ----- ### "Ricochet 360 review" — 3.0/5 > **Utilisateur vérifié** | *20 mai 2022* | Banque | Taux de recommandation : 3.0/10 > > **Avantages**: Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time. > > **Inconvénients**: Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system. > > We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. ----- ### "Chief Dev Officer" — 5.0/5 > **Daniel** | *11 avril 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: ease of use and the visual is not crowded > > **Inconvénients**: Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc) > > Was great first demo and 101 call was very straight forward. \[sensitive content hidden\] was amazing and took her time to make sure I understood the content. ----- ### "A Smooth Transition" — 5.0/5 > **Gionina** | *11 avril 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: EASE OF USE compared to the platform we are currently utilizing. > > **Inconvénients**: Not certain yet if there will be any, the automatic saving feature may be a con, we'll see. > > Training with \[sensitive content hidden\] A. was very smooth \& relaxing actually. \[sensitive content hidden\] was very thorough. Excited to get started\! ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/141932/ricochet?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/141932/ricochet) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Données structurées