Avis clients sur Timely

Great CRM system for salons

Avantages :

It’s easy to use and the clients really like it. Lots of functions are automated

Inconvénients :

It’s missing some good features that could make it really great and much easier for the business and clients.

I love Timely

Commentaires : 10/10 love every step I've taking with timely.

Avantages :

Timely has been super easy to use, the help guides are very explanatory. I think I have only had to contact the timely team 2 or 3 times in the 3 years I have been using timely. It has made my business work so much more smoothly with less admin required from me (I have a hard enough time keeping up with all the other admin work there is)

Inconvénients :

I cannot think of any right now but I love that you have feedback links handy so if something feels like it could be improved the button is right there. I don't have to stop what i'm doing to let you know what my thoughts are.

Untangled Hairstylists

Avantages :

I like the integration of eftpos so that the staff dont have to manually type in the amount so theres minimal error

Inconvénients :

The reports i need can be a bit hard to find

Beauty Owners review of Timely

Avantages :

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Inconvénients :

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Timely So True With Right Now Scheduling

Commentaires : I like Timely and appreciate efficacy of use

Avantages :

Easy of use, friendly customer supports and education

Inconvénients :

Need for more hands on training opportunities

Excellent system for busy hair and beauty salons

Commentaires : The best system we have found for ease of use and the reports are great to help keep stylists/therapists on track.

Avantages :

We particularly love the ease of use for both staff and clients. The reports are great, perfect to help keep the business on track.

Inconvénients :

we can find it tricky with refunds and credits on account.

Great software for salon users

Commentaires : Great experience

Avantages :

Everything is online. Can manage my business well from home and easy for team to use

Inconvénients :

Very expensive and price has gone up significantly since I started using it in 2015

Love timely - fantastic booking system

Commentaires : Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Avantages :

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Inconvénients :

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Efficient and Reliable: A Timely Review

Avantages :

Ease of use. This is what I always look at when availing or using products. As a busy individual, I would want to use something that does not require so much of my time. Timely helps me with my time management, Helps me book appointments with ease with zero to no errors.

Inconvénients :

At first, I struggled using timely as it was my first time using scheduling software and I had limited technical experience

Brilliant but… A few small changes

Commentaires : Honestly love timely so much. It is so quick and efficient and has all the information I need within easy reach

Avantages :

I love everything about timely. I find it so easy to use, so easy to navigate. I use it every single day. My clients also find it super easy to book using the online booking feature. I take payments using an external add on and it all works seamlessly

Inconvénients :

I have a couple of things I would love if timely could improve on. 1. I need a function to be able to open my online booking to a certain date. For example I want to be able to open it to the last day of September. At the minute I can only open it X weeks or X months in advance. 2. On my iPad I have a button to quickly take me back to todays date which is great. But the iPhone app is missing a button like that. I find this a time consuming process to track back to todays date during an appointment when I’m trying to see how much of a deposit someone has paid me With these two improvements I think timely would be much more user friendly & I honestly think it would be seedless

Review

Commentaires : Overall experience is good, it doesn’t seem to lag or not function semi often.

Avantages :

The integration is easy, customer service is great

Inconvénients :

It’s not as customisable as I would like, it was be great to be able to make certain times of the day only bookable for vip clients and also have an add on section that pops up to prompt clients to add on an extra treatment etc

Timely review

Avantages :

Neatly done and can accommodate you in timely manner

Inconvénients :

Sometimes loading problem or it is just the network error.

By far, the most easy, stress free system!

Avantages :

Easy to use, helpful and support staff. Stress free system

Inconvénients :

Some times when cashing up. It logs itself out at times when cashing up.

Straight forward and easy to use from in salon and at home

Avantages :

Timely is super straight forward and easy to use and teach the team, love the online booking, deposits and easy service grouping

Inconvénients :

The only thing I would love to see added is tiered pricing for service groups as well as individual services

Easy to use

Avantages :

Very easy to use! I love all the customisations you can do and the customer service is very responsive.

Inconvénients :

I do find the pricing is a little expensive, especially for a solo operator of a small business.

Highly recommend for small business

Avantages :

Ease of use. One stop shop. Staff can easily navigate the functions and pairs well with XERO and most clearing houses

Inconvénients :

The simple reports. I wish they were more in-depth and had additional features.

Timely review

Commentaires : Easy to use for clients & myself. Orderly & enjoy using it.

Avantages :

Colour coding appointment. Having history on client & suggestions to book again

Inconvénients :

Being able to stop clients moving small appointments to other days eg fringes trim

Easy to use

Avantages :

It is pretty user friendly and easy to schedule appointments.

Inconvénients :

It takes a little while to set up appointments correctly.

"Timely - An In-Depth Review of the Time Tracking and Scheduling Software"

Commentaires : Timely is a solid time tracking and scheduling software that can be helpful for businesses and individuals looking to manage their time more effectively. However, it may not be the best choice for users who need more advanced reporting options or a wider range of integrations.

Avantages :

The software has a clean and intuitive interface that makes it easy for users to navigate and use.It automatically tracks the time users spend on various tasks, which helps to accurately capture billable hours.The software generates invoices based on the time tracked, which helps to streamline the invoicing process.It has a built-in scheduling feature that allows users to schedule appointments, meetings, and other events.

Inconvénients :

It only integrates with a few third-party tools and services, which may limit its usefulness for some users.The software is relatively expensive compared to some other time-tracking and scheduling tools on the market.While Timely provides some basic reporting features, it doesn't offer as many advanced reporting options as some other tools.

Timely Review

Commentaires : Good

Avantages :

This is the best way to track the time of your teammate. You can add variable time tracking reports to your connected apps easily. The best thing is that you can use Timely on Windows and Mac.

Inconvénients :

It comes with only 14 day trial. This is very disappointing to me a lot. Most of the software had at least a Stater plan to use their software which is very helpful for beginners who start their journey.

I don't even know where to start!

Commentaires : It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Avantages :

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Inconvénients :

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Changed from MINDBODY to TIMELY

Commentaires : Daily salon life is just easier with TIMELY. TIMELY does everything the larger brands do but at a tenth of the price. Daily, monthly and yearly salon management is a breeze with TIMELY. Clients love the ease of online booking. No need to download buggy apps. Clients are loving the reminder sms. I was a long term MINDBODY user and can't believe I stayed so long using an over priced buggy system because I just didn't know TIMELY existed. Best business decision I've made in the last 5 years is making the change to TIMELY.

Avantages :

After the most recent price hike from MINDBODY I had no choice but to search an alternative. It appeared as if no-one on the market had it all until I found TIMELY. I was going on holiday and had 10 days to have the change over taken care of. The TIMELY team did a flawless transition. Smooth, simple, effective changeover. The follow-up support has been spectacular. I was happy with MINDBODY to a degree but now I'm using TIMELY I understand just what I was missing out on. The timely team do everything to make the implementation of their product as hassle free as possible. You always get to email the same support person who is completely familiar with your situation. I have integrated the software into my website and my clients are loving it. The feedback at this stage is 100% in favour of TIMELY. I don't have a computer in the salon and am able to do everything from my Android phone without having to download some buggy app. Client management and reporting is a breeze and has so many ways of breaking down your business's progress. The integration of MailChimp, POS and taxation programs make it a spectacular platform for promotions, financial management and my accountant loves how easy it makes my monthly closeout. Interested to see what TIMELY build into the system in the future!

Inconvénients :

Only available in English. Not all pages are phone screen optimised. No telephone contact available with tech support.... Sometime emails just suck!

Spa Scheduling Software

Commentaires : Overall, I had a good experience with Timely and would be open to using the software again. However, I will most likely be shopping around to find a more effective software and maybe a cheaper one as well.

Avantages :

I used this software as an employee at a spa that I worked for, for almost 2 years. I had a good experience with Timely and enjoyed most of its features. The most beneficial aspect of Timely is getting notifications about appointments made through Timely. Communication is key for a small business with a number of employees, Timely allowed management to bypass certain communications by utilizing Timely.

Inconvénients :

I didn't like all the content, options, and other features Timely offered. It was honestly very overwhelming trying to learn every aspect of Timely. I understand, having options is beneficial, but sometimes being simple is better. I was instructed by management to learn the software inside and out and it took quite a while to wrap my head around all the things Timely did and offered.

Timely provides outstanding time tracker.

Commentaires : Excellent time tracker. This well help your business growth.

Avantages :

Appointment settings in this software is far more the best I’ve ever experienced.

Inconvénients :

There are no missing features in this software.

Great System

Commentaires : Usign the timely calendar has made booking clients in much easier, whether in the office or out on the road - plus we have been able to include an online booking system as well.

Avantages :

Timely allows us to manage our instructors and locations really well. Everything is programmed in so different services that take different amounts of time are all booked in automatically, including breaks and padding time between sessions.

Inconvénients :

As yet Timely does not allow me to see all appointments booked for different locations within the calendar software. It compensates by allowing us to export to a google calendar but this is not the ideal way of doing things for me. I want to see all appointments for all staff in one view. However - Timely do listen and have a team who are working to improve things as they go. I have to accept that my situation is unusual and therefore lower on the priority list to provide a solution - but at least I know it is on the radar. As a small business owner I would prefer keeping costs down as much as possible. I would prefer to see an entry level subscription that allows 3-5 staff without an extra monthly charge.