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Avantages :

The software is fairly easy to navigate. The system keeps Finance and Sales in touch with each other.

Inconvénients :

Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.

ConnectWise Automate - Notes

Note moyenne

Facilité d'utilisation
3,6
Service client
3,6
Fonctionnalités
4,3
Rapport qualité-prix
3,8

Probabilité de recommander le produit

7,4/10

ConnectWise Automate a reçu une note globale de 4,1 étoiles sur 5 d'après 118 avis d'utilisateurs publiés sur Capterra.

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Daren
Daren
President (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Connectwise Automate

5,0 il y a 3 ans

Commentaires : We are using Connectwise Automate for taking care of customers on a managed service contract.

Avantages :

There are many, many features in Connectwise Automate that will help you help your customers with their computer needs.

Inconvénients :

Although the software is very feature rich, it seems very cumbersome and not easy to use from day one. In almost every step, we have had to take classes to figure out how to do things.

Alternatives envisagées : N-sight

Pourquoi choisir ConnectWise Automate : We were already using Connectwise Connect and Manage so wanted one general product instead of some of this and some of that.

Logiciel antérieur : N-sight

Pourquoi passer à ConnectWise Automate : As mentioned before, we switched because we wanted to have all our products on one platform and not a piece there and a piece here.

Utilisateur vérifié
IT Operations (É.-U.)
Utilisateur LinkedIn vérifié
Génie mécanique ou industriel, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

If you have the money to spend, spend it.. if not.. there is other options`

5,0 l’année dernière

Commentaires : Overall, I am very happy with Connectwise Automate and would continue to use the product. If you work in a critical industry, I wouldn't recommend this as being your only source of remote access since support is very slow and very unhelpful in most situations.

Avantages :

The best part of this software is how robust the software is. When you purchase this software, you receive control and "WSUS" as part of your package. The software contains reports, pulls data on each computer, provides some integration and overall is a great automation and remote access tool.

Inconvénients :

Support is very slow to respond. Getting credits for downtime on their hosted web server is like pulling teeth. When you get into the chat queue, you may be waiting an hour or more for someone overseas who doesn't know how to fix the issue anyway. Then you have to wait until someone gets back with you when they "open a ticket." Honestly.... the only reason I WOULDN'T buy this software is their support system lacks ability for true support!

Alternatives envisagées : TeamViewer

Pourquoi choisir ConnectWise Automate : The ability to do more than just remote access the PC was the main reason for the switch. Cost was a close second reason.

Logiciel antérieur : TeamViewer

Pourquoi passer à ConnectWise Automate : Overall cost is the main reason.

Robert
Robert
IT Manager (Australie)
Utilisateur LinkedIn vérifié
Produits chimiques, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Powerful but inexpensive IT service and control platform.

4,0 il y a 3 semaines Nouveau

Commentaires : It's been positive. It is essential for supporting remote workes and in the times that are in it it's gotten more important. There is good functionality around software installs and we actually use it to build up our SOE when we have new machines. Ot deosnlt do anything other similar systems can;t do but it is very fit for purpose for a small IT team.

Avantages :

There is a lot that it can do for a quite reasonable cost. IT is more suited for small or medium businesses as I don;t think it;s quite enterprise level but for control, scripting, monitoring and the like it is very good at what it does. It is also cloud based so can be accessed on any device with a browser.

Inconvénients :

It is not very good at monitoring. I can easily find out if computers have issues by selecting them but not really being notified that there may be a probelm. Scripting works well when it works but it's difficult to figure out if it's not worked and why.

Benjamin
IT (É.-U.)
Compagnies aériennes/Aéronautique, 501-1.000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Should be call "Connectwise Autodraft"

1,0 il y a 3 ans

Commentaires : The business is a con. They tell you they have a "guarantee" which they make impossible to obtain. will continue to bill you regardless fo whether the product works or not.

Avantages :

The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.

Inconvénients :

It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

Alternatives envisagées : TeamViewer, Atera, Splashtop Remote Support et Pulseway

Pourquoi choisir ConnectWise Automate : Kaskersky partnership forced via DoD Contracts

Logiciel antérieur : Central

Pourquoi passer à ConnectWise Automate : The sales pitch promised support, working automation, and a cost reduction. All of it was a lie. This product costs more money than it saves and is a terrible investment.

Gerry
Gerry
Manager of Project Services (É.-U.)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great tool for an MSP

4,0 le mois dernier Nouveau

Commentaires : We have been able to become much more efficient and organize our work much better.

Avantages :

Allows for management of a wide view of devices across a variety of ecosystems. Easy to use and get up and running. Partner community is great.

Inconvénients :

Support leaves a lot to be desired. When can get in touch, takes several attempts to resolve issue.

Alternatives envisagées : Datto RMM

Pourquoi passer à ConnectWise Automate : Pricing and trust in the Connectwise system

Sam
IT Support Technician (É.-U.)
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Connectwise Automate

5,0 il y a 3 ans

Commentaires : Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!

Avantages :

I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.

Inconvénients :

The only issue we have with this software is the customer support and occasional instability of the software.

Alternatives envisagées : TeamViewer, LastPass, GoTo Meeting, Central et Join.Me

Pourquoi passer à ConnectWise Automate : Connectwise offers what all of these tools do with many other additional options!

Christopher
Christopher
IT Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Manage multiple environments with ease

4,0 il y a 4 ans

Commentaires : Companies I have been working for have been leveraging this application for machine management for years.

Avantages :

This software provides multiple connectivity options. It can show a lot of information (see least favorite list below) Great organization! Easy integration with Connectwise Control and Manage Lots of option for Scripting and API connectivity to outside applications

Inconvénients :

The interface was changed to a much less intuitive environment about a year ago. I use it and have started to get used to it somewhat, but it still is not what I would call good. There's problems if you don't run the Control Center as an Admin, but it doesn't want to run as admin by default The uninstaller for the client can sometimes not uninstall.

Luke
Luke
Server Administrator/ RMM Technician (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Automate ( formerly Labtech) is a great RMM tool for MSP customers.

4,0 il y a 5 ans

Avantages :

The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.

Inconvénients :

The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.

Arthur
Arthur
Systems Engineer (É.-U.)
Utilisateur LinkedIn vérifié
, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I used this product all the time

4,0 il y a 5 ans

Commentaires : It makes managing thousands of machines easy.

Avantages :

It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable

Inconvénients :

It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I

Jon
Network Engineer (É.-U.)
Réseaux informatiques, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great RMM solution.

5,0 il y a 2 semaines Nouveau

Avantages :

Love the automation and capability of this RMM. It's built on labtech but refined.

Inconvénients :

Nothing, it does what we need it to with no problems.

Jared
Jared
NOC Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

RMM to the stars

5,0 il y a 3 ans

Commentaires : We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!

Avantages :

The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.

Inconvénients :

Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

Alternatives envisagées : N-Able Projects Portal

Mike
VP of Sales and Marketing (É.-U.)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Automate - IT automation software for IT Service Providers

5,0 il y a 4 ans

Commentaires : I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

Avantages :

We love Automate. We use it to manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.

Inconvénients :

It may not do quite as much as you want right out of the box, and it will take some work to set it up. You'll need someone on your team willing to invest the time and energy into making this software do everything you want.

Chris
Senior Technician (R.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Software with a great learning curve

4,0 il y a 6 ans

Commentaires : I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.

Avantages :

Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management

Inconvénients :

Complex Growing expense Out of date knowledge base / manuals.

Jamenn
System Technician (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Connectwise Automate, formerly Labtech, works well for the most part.

4,0 il y a 5 ans

Avantages :

Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

Inconvénients :

The GUI update that came with version 12 is not good. It uses a bunch of giant squares to present information and you have to drill into each one to find the specific info you are looking for rather than the at-a-glance experience I had before. Support leaves something to be desired. Just starting to chat with someone there can take 45+ minutes, then the person you are chatting with does not have the knowledge to fix the problem so you have to open a ticket anyway. Lots of time wasted there. Furthermore sometimes the inexperienced technician will offer suggestions to resolve the problem that have nothing to do with the problem which underlines the fact that they do not understand the problem.

Utilisateur vérifié
Ingeniero de Implementación y Soporte (Venezuela)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ConnectWise Automate, a great software

5,0 il y a 4 ans

Commentaires : Labtech, as it was previously known, is currently operating in our offices and infrastructures, operating correctly and providing an optimal service, over time we have applied favorable configurations such as the reproduction of events associated with ConnectWise Manage. Its monitoring offers us remarkable performance by tracking any device that is in the network, from the installed applications to the events presented by an error in the system. Its powerful command system manages to facilitate the deployment of any patch you wish to perform.

Avantages :

It has a large interface composed of various options that enhance its use, it works well enough to carry a monitoring on your devices, you will have detailed information of each action that this takes, you can even display any action by means of commands.

Inconvénients :

CW Automate is a fairly complete software, but with a support team that leaves a lot to be desired for certain problems, the resolution of problems is not very complete.

Ahmed
Information Systems Technician (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : GetApp

The BEST tool for an IT Army of One

5,0 il y a 3 ans

Commentaires : Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.

Avantages :

You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!

Inconvénients :

Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.

Jeffrey
Escalation Technician (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fantastic system for remote management, scripting and much more

5,0 il y a 4 ans

Commentaires : Used Kaseya before switching and love the overall layout, features and in-depth information you can retrieve very easily. Wish I could set a few things with some customization, which might be possible by working with connectwise engineers but that would be above my paygrade.

Avantages :

Set up monitoring alerts, script automated processes, control end user and servers remotely with a couple clicks. Ad-hoc sessions allow admin access remotely, even if the user does not have rights. Fantastic experience overall and only have minor pieces I wish I could see

Inconvénients :

Wish there was some more customization is some of the views. Would like to see some more basic information on the main screens, as opposed to having to dive into the properties to find. Seems that it can get a bit slow and unresponsive with certain actions. Not sure if this is our server or the software though.

Utilisateur vérifié
Technical Consultant (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best tool I've used in desktop support.

5,0 il y a 4 ans

Commentaires : With this software we are able to not only sort users by client, but also location. The network scans and ability to distribute software is killer. When working I am able to easily assist multiple people because of the features of this product. I can remotely connect to a computer, run command line scripts, create custom scripts, and check general health. That's all in the console view. If you want to setup the alerts to prompt you for specific actions, it's all there.

Avantages :

The amount of features that you have at your fingertips to remotely assist users is phenomenal. I can't count how many times this software has made life so much easier.

Inconvénients :

When the app is slow to load, it's slow to load. It's the only downside I've had with this application.

Utilisateur vérifié
Network Engineer (É.-U.)
Utilisateur LinkedIn vérifié
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

I believe this is still the best RMM around, but it's a bit clunky and often slow.

4,0 il y a 4 ans

Commentaires : RMM, Scripting, Easy MSP setup and management of our clients systems.

Avantages :

If you can imagine it, you can do it. It really does have all the tools to do whatever you desire remotely. You can access almost any aspect of a managed machine without even interrupting the end user. The built-in ignite monitors are pretty amazing on their own.

Inconvénients :

It can be incredibly slow at times, you have to have a lot of patience. The script editor being object and mouse based is very clunky, I'd prefer to learn the syntax and just type it all out, but that option isn't readily available in the GUI you have to dig into the guts to do that. If you use ignite monitors you'll need to parse out the noise they create for items you don't want to be notified about. Integration with Connectwise Manage is still a bit quirky but it works.

Grant
IT Services Technician (É.-U.)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Really powerful tool

4,0 il y a 4 ans

Commentaires : We chose Automate over everything else for a reason; Price and functionality simply could not be beat.

Avantages :

- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products

Inconvénients :

- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating - Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever -

Pat
Data Center Manager (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Large MSP View

3,0 il y a 2 ans

Commentaires : My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.

Avantages :

The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.

Inconvénients :

The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.

Alex
System Administrator (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Best Thing Ever

5,0 il y a 6 ans

Commentaires : We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!

Avantages :

I like that the management of a lot of computers

Inconvénients :

Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system

Boston
Owner (É.-U.)
Services et technologies de l'information, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Must have for MSP

5,0 il y a 3 ans

Commentaires : Have been using it for years, love it.. Price is a bit steep for someone just starting out, but otherwise it offers alot of function, and ease of use once everything is setup and you know how to use it.

Avantages :

For a small to midsized MSP, connectwise makes a few must-have's. Connectwise Automate makes it easy to monitor, and perform tasks on remote systems, as well as offers a decent out of the box ticketing system, with end user ease.

Inconvénients :

Many Many options, Which is good, but a pain to setup and have working how you want it. Should have more out of box preset configs to get up and running quicker.

Andrew
Manager, Centralized Services (Canada)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

ConnectWise Automate - box of LEGO with no instructions

4,0 il y a 2 ans

Avantages :

ConnectWise Automate empowers users to perform generally complex tasks such as patching and monitoring with ease. The scripting engine is extremely powerful and allows anyone with zero to little programming knowledge to perform automation tasks.

Inconvénients :

ConnectWise has yet to realized the world is moving to the cloud. Monitoring servers is no longer important, cloud services are. There is no cloud awareness in the system, which is going to force partners to pilot to other systems.

Bryan
Senior Systems Engineer (É.-U.)
Utilisateur LinkedIn vérifié
, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

I utilize this software daily to perform my job duties, managing all aspects of over 6,000 endpoints

3,0 il y a 4 ans

Avantages :

Clients and Locations are organized in an easy-to-view tree, which allows easy access to a customer's inventory. Several dataviews are available from a Client or Location to quickly gather information of an environment. For example, a list of 'scheduled tasks' configured on every system can be gathered from all systems to determine why a particular event occurs every Saturday at 4am. Remote Control of a system can be envoked with standard tools such as VNC or RDP, as well as ConnectWise Control (formerly Screen Connect). Reports of client environments are just a click away, whether a question regarding system health is of issue, or if all systems have the latest patches and Anti-Virus updated.

Inconvénients :

Software runs on a MySQL backend, but only on Windows. Keeping MySQL tuned properly for environment size can be chore, whereas DB Engines such as MSSQL are a bit more automated and forgiving. As you bring more agents into the system, it's a good idea to run performance metrics on the MySQL server to see if any adjustments are necessary to maintain best performance of the system. Telephone Support for the MySQL backend tends to yield different answers from each representative you talk to, and in my experience it was best to use general MySQL tuning documents that are available from Oracle.