Avis clients sur appointlet

"High-performance booking tool"

Commentaires: Excellent tool that can be tailored to meet very specific expectations for booking. Ideal for an organization that needs control and granularity in a booking link (e.g. different demos by different reps, etc.). Customer service was also very knowledgeable and responsive, even on specific functionality requests. Up front about it when they do not have something and offer relevant workarounds when they can.

Avantages: - Good branding options (via logo and text of permalink), no excessive Appointlet branding; different branding available for different meeting types
- Individual schedule availability by type of meeting excellent for round-robin sceduling
- Granularity in meeting preferences results in highly flexible and controllable booking
- Integrated effortlessly with existing calendars
- Rescheduling and cancellations are relatively painless
- Supports multiple video-chat integrations, so we can give the client a choice of their preferred platform

Inconvénients: Booking link could be more presentable (especially time picker looks like it comes from a different era)

"Appointlet truly wipes out the competition!!!"

Commentaires: Appointlet has been and continues to be an incredible software for my business and the customer service is TOP NOTCH. I highly highly recommend them to anyone out there looking for a solution to their scheduling needs.

Avantages: Appointlet has clearly been focused on making every aspect of their service VERY USER FRIENDLY and CLEAN IN APPEARANCE. I spent a whole month comparing about 50 different scheduling softwares to use for my music lesson business in Nashville, TN. - Emails to clients from Appointlet look 100% PRO. Every other service sent sloppy emails that they clearly had not spent time perfecting the formatting and ease of use for clients. Appointlet NAILS THIS. - The signup widget look, functionality, integration, and customization is head over heels better than the competition. Clients have told me over and over how easy the signup process has been. - Customer service with Appointlet has been incredible!! I feel like I know the guys over there on the level of a good friend. They truly care about making their customers happy. - For multi-location businesses like mine who need real time 2-way calendar syncs set up for each manager, Appointlet is possibly the ONLY choice out there to make this happen. - With group and recurring scheduling being implemented soon I am certain there is no better service out there! - You can integrate everything with zapier as well!

Inconvénients: My only issue with Appointlet is the flexibility of pricing. I wish there was one tier in between the free plan and the premium plan where you could potentially select a couple extra features. I don't need all of what the premium plan offers but I need a couple extra things above the free plan. This is not a huge problem but just a thought for the team to think about!

"Use this for your business!"

Commentaires: Has been one of the better decisions our business has made - will recomment to everyone!

Avantages: I have used Appointlet for 2+ years and it's been a game changer! Easy to use and worth every penny - has made my days better structured, more efficient and increased sales by 20%! Do yourself a favor and start using Appointlet!

Inconvénients: I cannot think of any cons at the moment.

"Needs more work"

Commentaires: The customer service was next to none! I really love supporting small companies.

Avantages: The team that created this software is super responsive and great to work with. They have a great idea and this is a fantastic scheduling tool.

Inconvénients: It doesn't have a enough features. There are other options that cost the same or less and have more integrations and more features.

"Excellent service, great integration w/Zapier,"

Avantages: Appointlet scales extremely well to the needs and skills of organizations of all kinds. Need a basic online appointment system on your website? You can build that in a half hour with Appointlet with near-zero technical knowledge. Need a robust scheduling solution that plays nicely with your CRM and transactional email platform? You can build that with Appointlet, too (albeit not in a half hour, unfortunately!) It's very easy to manage multiple staff members and multiple kinds of services through Appointlet as well. The customer service is A+++. I am a non-technical user with a challenging/complex use case for this tool. Appointlet's staff consistently goes above and beyond to help me, even though we are only a one-user account. The technical knowledge of their support team is substantially better than average -- I never have

Inconvénients: The customization and formatting options for customer-facing emails and forms generated by Appointlet are somewhat lacking. This is fine for our purposes -- we had Appointlet disable all customer-facing emails and are using our own transactional email software for this (the Zapier functionality is quite robust!). Some CSS editing would be great. If you're an organization with a strict brand guide for fonts/color palette/etc., Appointlet (at the time of writing) won't be able to meet that need. The lack of a "pay-what-you-want" feature in the payment processing is a bummer, especially for non-profits or other organizations that are using Appointlet to schedule for free services, but wouldn't mind a few bucks. We get around this with a PayPal link in our confirmation emails, but having this baked into our Appointlet webform would have been great. A Facebook integration would be *amazing*.

"Exactly What An Appointment App Should Be"

Commentaires: I've utilized a few different appointment scheduling apps. I (happily) stumbled upon this app just over a year ago and haven't looked back. The app itself is highly functional and does everything I want an appointment app to do. Additionally, developer does a great job responding to feedback and making adjustments where needed. Support is top-notch as well. Bang for the buck, this is one of the best applications in the sector. Take the trial so that you can see how it works. You won't be disappointed.

Avantages: Highly Customizable
Multiple Member Availability
Multiple Meeting Type Availability
Integrations (GoToMeeting, Join.Me, Zoom, Mailchimp, Zapier and more)
Stand-alone site or Easily Embedded into Your Site
Price

Inconvénients: Name Recognition
Only One Calendar per User (easily remedied by importing into Google)

"Consultation Scheduling Ease"

Commentaires: It's that time of the semester when normally students would start 'haunting' you to meet up and consult on matters related to their tasks for the semester. For this semester, these consultations need to be done online. It's not easy to keep track when you have 150 students from 5 different classes & courses. Initially, I had wanted to do a manual schedule on Google Sheet and get them to fill up the requested consultation date & time. However, upon googling after googling, I found 'Appointlet'. Appointlet is a cloud-based appointment scheduling web for business actually. But it works well for my purpose too. It allows me to set up booking form based on my availability and easily shared those data with my students. Students only need to choose the date and time still available on my schedule (which I need to set), key in their details & confirmed their bookings. Email notifications will be sent to both ends, myself and the students, along with the link to the scheduled video web conference. Appointlet allows integration with a couple of video web conference app, including Zoom, Meet & Webex. Appointlet links with your Calendar, in my case, Google Calendar. The confirmed bookings will appear automatically on the calendar. You may set up reminders too in the booking arrangements so both parties don't miss the meet up. Students may be allowed the chance to reschedule or cancel. Appointlet even provides the 'explanation' space for students to leave notes of the reason for the re

Avantages: Allowing me to only show available date & time instead of making my students browse through the whole date in a month.

Inconvénients: It does not allow for bookings for a group of people

"A lightweight booking app that offers exceptional customization"

Commentaires: Implementing this app gave us the ability to schedule volunteers like never before. What started out as a necessity due to the Covid-19 pandemic has now become a great marketing tool as well as cost saver for our business. Scheduling volunteers with Appointlet has freed up our employees to focus on other in store tasks and projects.

Avantages: This product was exactly what our business needed! We operate an 11 location retail pet store that also rescues and adopts dogs and needed a way to schedule volunteer dog walkers in order to provide them with some fresh air. Our organization runs off of G-suite, so to be able to integrate bookings and manage them in Google Calendars was key. Employees at each location are able to control and manage bookings without the need to for a clunky booking application that is overly complicated to use. It's also responsive and integrates with our website more seamlessly than many other options out there. If you have any issues getting things setup they have excellent customer support that is available live right in the app.

Inconvénients: The only issue we ran into was group scheduling. The sole drawback to the google calendar integration means that two or more people aren't able to schedule an appointment at the same time on the same calendar. We have two dogs at each store that need walks, so our workaround was to make the appointments staggered by five minutes in order to get two people in the store around the same time.

"Replaces Calendly"

Commentaires: We are a national company that was using calendly but this works better in my opinion. We are using the free beta version right now.

Avantages: Support chat is super helpful!
Face is similar to Calendly.
Very user friendly.
Able to schedule a meeting off multiple calendars.
Easy to setup meetings in less than one minute!
Calendar updates to different timezones with option to add to calendar.
Calendar and email notifications automatically.

Inconvénients: Been using the beta side with a few small hiccups but they got fixed quickly when I brought it to their attention.

"I love this appointment scheduling app"

Commentaires: When I first registered for the free trial, they checked in with me via email to see how things were going. I probably could have stayed with the free version, but for an annual fee that comes to less than 2 cups of coffee a month and allowed me to use my company logo, it was a no brainer to sign on for the full version. Since then, I have reached out to them a couple of times via their chat feature, where I have found them to be responsive and extremely helpful. I've used them now for about 6 weeks and I'm extremely happy with the program.

Avantages: The flexibility to alter the application to suit my needs and circumstances. Before, when I wanted to set up an appointment with a client, I would list three options in my email. Some clients wouldn't respond for a few days and by the time they did, that appointment slot was gone. This program has eliminated that issue and the bottom line is that it has made appointment setting with my clients exponentially easier.

Inconvénients: There is a very slight learning curve, but I had most of it down after playing with the program for about 15-20 minutes. And I figure if I can do it, a monkey can do it.

"Perfect for my use case, blows alternatives out of the water"

Commentaires: My use case is that I am an engineer in San Francisco undertaking a full time job search and trying to keep track of calls with various companies. It's been extremely helpful to just be able to give out a consistent link and then get people to schedule with me. Most of the other apps that I investigated and considered using required me to update my availability within the app, which meant that I had to transfer things back and forth from google calendar...I'm not a professional appointment maker like an executive assistant or a recruiter, this is just a thing I'm doing until I get a job. But most of the other apps seem to be designed for more of a specialist's use case (e.g. have their own calendar that you have to deal with).

Avantages: Easy to get started, reasonable out of the box defaults, google calendar integration, works seamlessly (I don't have to think about it).

Inconvénients: It could look a little better--the design is fairly basic.

"Columbia Virtual Campus used Appointlet for BLM Fundraiser"

Avantages: Columbia Virtual Campus (CVC), a Columbia student organization, raised money for the BLM movement through a fundraiser in which 1-on-1 virtual tutoring and mentorship sessions were offered in exchange for a donation to an organization supporting the Black community. However, we needed a way to rapidly register tutors, schedule their appointments, and keep in touch with both tutors and a high volume of students. Because of the widespread interest in our program and limited resources, we couldn’t do all of this manually. With the help of Appointlet, we were able to set up our entire program and begin signing up tutors in a matter of days.
Appointlet Premium’s features enabled us to register and manage 80+ mentors for the duration of our fundraiser. The platform streamlined and automated the mentorship program even further, as it automatically generated unique Zoom and Google Meet links for every mentorship session that was booked. Appointlet Premium was also essential in managing communications - its customizable booking confirmation feature automatically sent personalized booking confirmation emails and booking reminder emails to both mentors and students. Appointlet integration with Zapier automated much of our process and, as a result, we weren’t bogged down with menial, time-consuming tasks. We could now focus on raising awareness, outreach, and providing the best experience possible for our users. Ultimately, CVC was able to raise more than $1100!

Inconvénients: None! We had a very positive experience.

"Easy for clients! Great value."

Commentaires: I've been using appointlet for years and love it! My clients can sign up in one click. It sends them and me confirmation emails. They are updated before their appointment--so they show up for first time appointments. I have the choice of charging them or not. I like first timers to sign up without being charged so it's an easy process, low commitment with good results. I've had loads of people say they chose me because they could sign up for an appointment without the back and forth of phone calls. Appointlet also works with my google calendar which means when I make an appointment the app won't book during that time.

Avantages: how easy it is for clients to use it when they find me online. I've had lots of bookings where people loved being able to set up an appointment on the fly.

Inconvénients: it would be nice to have a phone app for in office appointments that uploaded to appointlet

"Great system"

Avantages: It is easy to use and links right to Outlook so your appointments are organized with your other meetings. The customer service is great and it is very affordable.

Inconvénients: There are some functions we would use, but we have done fine without them.

"Neat & Complete"

Commentaires: Great support and very useful product.
Very satisfying experience. :)

Avantages: I simply LOVE the simplicity of Appointlet.
It reminds me of a real notebook for appointments.
I HIGHLY appreciate the way they have introduced me to the product and guided me how to use it during my free trial, so I got great results from using it even before I've subscribed for it.
Then I've discovered other useful features: like being able to offer multiple choices (great presentation of different coaching packages) or redirecting clients back to the "Thank you" page on our website..

Inconvénients: To be honest, I can't think of anything that I don't like.
I have experience with other similar apps and I am glad we use Appointlet.

"Call scheduling via Appointlet is awesome"

Avantages: As an account specialist, people often want to call to discuss billing, which means the phone can ring unpredictably preventing me from completing my work. With Appointlet, that has changed. Now, if someone wants to have a conversation with me they can schedule it through my Appointlet link, meaning my calendar stays protected. Appointlet also lets you set up different links for different types and duration of calls, giving me more control over my bandwidth. But perhaps the coolest thing is pooled availability- meaning that anyone on my team offering the same type of call can chip in and grab appointments as needed. Oh, and everything gets copies to my Google calendar. I couldn't be happier. :-)

Inconvénients: Only that the phone number or zoom room used to book the appointment isn't always copied into my Google calendar, so I have to go back into Appointlet to find the contact information.

"Great customer service!"

Commentaires: I work for a theater company and was looking for a new scheduler app that synced with my Google Calendar to book auditions. Appointlet is one of the first ones that I came across, I decided to give it a try. At first, I couldn't understand how to set up the booking page, so I decided to move onto to the next option and asked Appointlet's customer service to delete my account. Rami was the tech who responded to my request. He was certainly willing to delete my account, but first he asked if he could help with any issues I was having. He walked me through the settings, and eventually I set up my account to my preferences. Being a former customer service rep myself, I was very impressed by how Rami and Jared (co-founder of Apppointlet) were able to turn that experience around. They corresponded with me via email and the instant chat on the Appointlet website throughout my setup process and once I released the link to the public.
Any feedback or questions that I had were quickly responded to; they were also able to help adjust settings on my account whenever I had issues.
Appointlet allows you to control your bookings entirely from your Google Calendar, so you can click on the appointment event and cancel or reschedule a customer's appointment. I can also see information from the booking page on the Google Calendar event. I set my Appointlet page to redirect to a Google Form so that I can have more customer information sent to me in a spreadsheet, which is ideal for my purposes. I only used the Appointlet website to set up the booking page; all responses I handled through Google. The booking page is also incredibly easy and user-friendly for customers.
Overall, I found a product that does exactly what I need, but more importantly, I had constant support from a great team!

"Perfect Booking Tool! Just what we needed"

Commentaires: Very pleased, bookings with customers, appointments, renewal meetings etc are all so hands off now with this tool.

Avantages: Very easy to use, has all the features you could want with a booking tool. The ability for your bookers to 'reschedule' and 'cancel' is great. You can add meeting buffers, customised messages, meeting confirmation processes, accept payment for bookings and more. It just has tonnes of features!

Inconvénients: I wish you could delve into the CSS of the booking pages. It would be great to brand up our booking page a little more yellow like our brand, but not a big issue. It gets the job done still, and that's what we wanted it for.

"Staying Accessible During a Pandemic"

Commentaires: I have been playing email tag with struggling college students all semester, comparing our schedules and trying to set up times for much-needed one-on-one Zoom sessions. Appointlet lets my students see my availability before they even reach out to me, so they know that the time they select (based on their own availability) will also work for me. The first day I launched this tool, I had 4 students book time with me. It provided exactly the service I needed, and my students appreciate the ease of use very much.

Avantages: Appointlet took just a few minutes to set up and implement. It is completely customizable, so I was able to tailor it precisely to my needs. The interface is clean and simple, so my students are very comfortable using it. It has provided me with exactly the service I needed -- a way to make my "office hours" available to over 120 students across 4 colleges and universities using a single, streamlined tool.

Inconvénients: I cannot think of any downside to this software.

"manage scheduling entirely from Google calendar!"

Commentaires: I reviewed quite a few calendar services for my organization, and used several of them for a period of time. This was ultimately not one of the top contenders, as we value a level of customization that will allow us to tailor the service to our business rather than vice versa. However, if you want a ready-made scheduling service, this is a great choice.

Avantages: Really love that my clients can book, cancel, and reschedule online, and I never have to leave Google calendar to manage all of it. Very intuitive. Good integrations (e.g. with Zapier). The customer support is excellent. Very affordable compared to some of the industry leaders such as Acuity.

Inconvénients: Plenty of flexibility in settings, but definitely not as customizable as comparably priced services. Occasionally some data do not make it into Google calendar (such as phone number) and I have to go into appointlet to retrieve it.

"Appointment Scheduling Software"

Commentaires: I have been able to book appointments without having to call or send emails to my clients has helped me quite a lot and released more time to other things.

Avantages: The software has helped me to allocate my time more efficiently.It is easy to use and customize to personal liking.The app syncs with my calendar and is able to pick up when i am available for meetings / appointments.

Inconvénients: Sometimes the appointment confirmations go to spam and my clients are not able to take note of the scheduled appointments.

"appointments for counseling center"

Commentaires: like the upgrade. and general functionality is good. appreciate your service and how well it works with google calendar, and how quickly the changes appear.
Needs:
1. I no longer receive an email that tells me the appointment is confirmed. would like to know client has been sent a confirmation.
2. the new email confirmation I receive cannot be fully read on iPhone screen- name/info are cut off on the right side.
3. client and I receive an email that does not have their name, but has their email address as if it is their name. looks impersonal and as if it is a mistake.
4. clients report they do not find the directions link in our confirmation email, although it is there. may be because the email format is cluttered with symbols like the letter 'u' before names; is probably confusing to them.
5. I need to be able to change from one counselor to another after request is submitted. can reschedule within the calendar of the person requested, but cannot change to a different counselor without cancelling.

"Integral to our company"

Commentaires: We are a SaaS company that offers one-on-one training to our customers. Before appointlet, our customer success team spent significant amounts of time coordinating schedules back and forth before finally putting something on the calendar. I did a lot of research before choosing an online scheduling tool for our business. What appealed to us about appointlet was the flexibility in packages and the ability to assign appointments round robin. We also liked the integration with Zapier. Since beginning with appointlet, our bookings have increased 20%, but our time spent coordinating them has basically dropped to zero. We just send out the link with our automated emails and let the bookings come in. Another great thing is that if we are ever talking to a customer who wants to schedule a training, we just direct them to the link. It's easily accessible, and everyone in the company has the link to share. Our customer success team saw such improvement with appointlet that our sales team decided to start using it too. The staff at appointlet are always very helpful and responsive. They've been great.

"A useful tool to make appointments for my hypnosis practice."

Commentaires: Appointlet is a really handy tool to help make appointments for a one man business like myself. While I see clients, Appointlet takes care of making new appointments through my website and most of the process from there onward is automated so it happens without much effort from my side. Even if a client were to phone me for an appointment, I still use Appointlet to make the appointment on behalf of the client. With the recent upgrade you can now tailor make responses to different services and send automatic reminders. I still control the process from Google Calendar while take bookings online while I am in session with a client. My only gripe is that you can no longer send an automated email as a response to the initial provisional booking of a client. The first email goes out when you confirm the appointment. I reported the issue and was advised to use another associated app which has integrated nicely, even though I may have to pay for it in future :-( I recommend Appointlet to anybody who wants help automating bookings at a very reasonable fee.

"Makes scheduling easier"

Avantages: We have Appointlet set up through campaigns that are sent to our customers. It makes it easy for them to schedule time with us.

Inconvénients: Overall I don't have many complaints. Maybe if there could be a way for customers to schedule time directly in an email as opposed to it being a link that takes them to another window.