Avis clients sur Kennel Booker

KennelBooker was the best thing I did starting up

Commentaires : I love it. I looked at other booking software and this is the best for the value by far.

Avantages :

It is so easy to use, track vaccinations, organize bookings and see my daily to do

Inconvénients :

I would love an app I can send my clients. I would also like to be able to put private clients notes (like if we have had any issues in the past)

Big fan of KB

Commentaires : We've had an overall great experience.

Avantages :

Easy of contacting customer service, for my entire team. I needed software that the team members could troubleshoot so it made my life easier. We like almost everything about Kennel Booker and the things we would change are pretty minimal.

Inconvénients :

I listed most of them on the previous screen. I didn't list one thing that would help tremendously and is probably one of the most stressful parts of my life during Dec/Jan. The subscriptions and the services are very difficult to update pricing for. The subscriptions are tied to Stripe, so I am sure there's not much that can be done about that. I noticed when we updated prices that we had to manually change them in each portal location for each scheduled service.

Lovely and confusing

Commentaires : Purpose wise, our needs are met. But It would be awesowe to be able to decide what yoy would like on the "first page" så the features we use more often could be easy access...

Avantages :

I like the fact that you are aloud to klick on different parts in the program and still manage to get to were you want. there is not just an ONLY WAY of access, but several.

Inconvénients :

The fact that we still have't figured out how two customers that booket the same dates of stay - and get different quantity of days/nights. One had 7 nights and the other one 8 nights... How come? :) And some functions is hidden in text that work like links but with no appearence of that function...

Good program

Commentaires : it has been an ok program to work with. good for the industry

Avantages :

good at keeping client information, and online bookings

Inconvénients :

the individual pages get bogged down, when you use the activity portal, we had to create our own airtable to record activity, since we have dogs that stay with us long team. Also, when a client has multiple dogs boarding, it will not separate them out on the boarding calendar, so if the client has 5 dogs, it will show all 5 dogs in 5 different slots on the calendar (this sucks). would love for the activities to have a portal on the daily overview page, so that you could from there input items, but that will only be helpful if you can keep the individual dog pages from bogging down.

Kennel Booker - Excellent for Daycares & Boarders

Commentaires : Kennel Booker keeps our business flowing and we can see ahead and optimize our bookings

Avantages :

Ease of use, good support, you can see quickly the coming weeks business

Inconvénients :

Subscriptions model only available for daycare. We would like see subscriptions extend to dog walking, grooming and any other services offered

Dog Daycare

Commentaires : Puts the customer in charge but allows the business to control the extent

Avantages :

Easy to use, once set up this software is a dream. Customers have the ability to book in which makes the business run so much more efficiently. With the exception of the con below generally very happy

Inconvénients :

One issue really .... Example Tuesday evening, you have set out customer name boards for all the dogs who are booked in for Wednesday say 45 dogs You arrive Wed morning and you now have 55 dogs now booked in.....there is no way on KB to see who the extra 10 are !!!!

Excellent Software

Commentaires : Kennel Booker has been a great experience. When I couldn't figure out how to do something they were very responsive to my questions. They always get back to me quickly and help me solve my questions. I find this program easy to use and set up. Kennel Booker regularly makes updates and improvements to the software. They are always listening to us that use it daily when we run into things or request new improvements.

Avantages :

This software is easy to use and provides everything I need to effectively run my boarding kennel. This product provides a full service from scheduling to maintaining clients’ accounts to sales of products and services. It has an easy to use setup for online registration and booking for clients. This software is customizable to suite your needs. The software developer is very open to helping develop specific items you may need to make your business work. This software also intrigants with several online payment systems and with QuickBooks. It's a great product.

Inconvénients :

Although, they are very good at helping provide customizable integrations there are a few things that I wish it had. I wish there were a few more financial reports available. There is a nice timecard option I wish that intergrated with Quickbooks payroll. I wish there were a bit more things that could be customized by me such as automatic emails or messages to clients. Few more customizable settings for online registration and bookings would be nice. They have a help section but it could be a bit more complete. There has been a few things I looked for that wasn't addressed.

Very Simple Software For Kennel Owners

Commentaires : If you aren't extremely tech savvy, or simply looking for a very easy way to manage your kennel business- Kennel Booker really can't be beat. It's extremely intuitive and takes only a few minutes to really figure out all of the features. If you're looking for software with a lot of extra features, there are better options out there.

Avantages :

Out of all of the kennel boarding software that I have used, Kennel Booker is by far one of the simplest interfaces. It's very easy to navigate and has a very simple layout that makes booking, tracking, and managing appointments very easy. If you have a kennel that provides other services (daycare, training, etc) you can also manage all of those aspects in the same place- and can even view all appointments varying different services on the same page- which is very nice if you have only one or two employees managing all aspects of your work.

Inconvénients :

I have switched to other boarding software that had a few more features. This software is definitely a "no frills" approach to dog boarding organization- but there are other options out there that have a much more in depth interface. I prefer softwares with more features that really allow me to manage every single little aspect of my business in one place.

Easy to use, but very powerful.

Commentaires : It makes running my cattery so much easier. I can't say there's anything that I don't like about KennelBooker. There have been a couple of things where I've thought "This could be better", and I've emailed the rep and he's fixed it the very next day!

Avantages :

KennelBooker includes everything I've needed to get my Cattery admin running smoothly - customer and pet records, booking schedule, at-a-glance views of which rooms are in use at any one time... On top of that, it has an excellent, yet simple, online booking tool for customers to use. It's mobile friendly too, so I can easily check the schedule and confirm online bookings when I'm out and about. I've been able to start slowly, making use of only the bits I needed, and then started using more and more of the features as I've settled into the business. First I just used it for bookings, then I started logging vaccination details, then uploading scans of vaccination certificates, pet photos, dietary notes, then I turned on the online booking, and now I'm exploring the online payments integration. One of the customer rep is very responsive to feedback and has made a couple of tweaks that I've asked for very quickly.

Kennelbooker was a great tool for our business startup

Commentaires : very happy with KB and do not see myself switching anytime soon

Avantages :

Ease of setup and ease of use. Customer support excellent

Inconvénients :

Online shopping is average. Calendar integration could be more dynamic, but works all the same

Happy Tails Boarding

Commentaires : Overall my experience has been great. I have had very little trouble with the software, and it keeps my schedule for me in one neat place

Avantages :

So many people change their schedule or make adjustments to drop off and pick up days. I cannot imagine doing this by paper. This software keeps your schedule in one place and keeps all of your customer information, vaccination info, and animal info all in one place. I love the friends and enemy's feature; this has helped us take the guess work out of what we do. We already know who we have mingled the dogs with and who they get along with. It is great!!!!!!

Inconvénients :

I don't like that when you have a dog boarded if you add a service such as a groom it doesn't put it on the top of the schedule. The only way we know how to do it is to make it two separate bookings and then staff have trouble with total cost. That is one thing I would change is the way you look up how much the customer owes.

Kennel Booker - cat & dog boarding facility

Commentaires : Overall it has been good. I wouldn't go back to our old system

Avantages :

That clients can fill out & update their own information & we can send generated emails with standard information.

Inconvénients :

the split booking feature is difficult to use the program does not lend itself well when you do different types of boarding...for example cats verses dogs.

Kennel Booker is a key developing asset to our organization

Commentaires : Excellent

Avantages :

Ease of use and reliability. Program is very secure and responsive. Good flexibility.

Inconvénients :

Need more customization and options. Needs work on client based systems. Better rollout updates with video tutorials.

Kennel Booker

Commentaires : Well happy with it.

Avantages :

Communication with the suppliers was excellent and in easy to understand language

Inconvénients :

Originally it was difficult to go backwards without losing the information but this has improved with the updates.

Brilliant!

Commentaires : The first thing that comes to mind is how amazing the representative was, his customer service skills are exceptional. Any questions I have are answered very quickly despite the time zones and he is willing to help us accomplish what we need to for our business. I have yet to find someone as willing and patient. I also really really like Kennelbooker itself. I tried a few different sites but as soon as I tried this one I knew it was going to be good. With his help, it's perfect for our business and it's extremely easy to use which is great as we need something quick and reliable. I like the representative is constantly looking to improve the software which is great for us. I am excited to use Kennelbooker to its full capacity, especially with the new updates coming soon. Overall, I would strongly recommend this to anyone who is looking for easy to use software, value for money and great customer service.

Avantages :

Easy to use, it looks professional, lots of customizable features.

Inconvénients :

I haven't found anything yet that I have a problem with as you can customize so much to suit your needs.

Mostly good, with a couple pf hiccoughs

Commentaires : spend less time communicating with clients and doing admin.

Avantages :

Clients like the online booking. The deposit system works well. Great for automated reminders for clients.

Inconvénients :

The additional features - like training booking and additional services all feels a bit 'bolt on' and doesnt flow. It actually makes life harder instead of easier

Best of a bad bunch

Commentaires : This is a good system, to be used as an interim before we create our own. It would be good to buy a license, continue paying to monthy fee and then have our own software team make changes to make it work for our business.

Avantages :

Integration with xero and ability to use on lots of different services

Inconvénients :

Training calandar should be like the grooming calendar, there is no way to prevent double bookings Things don't do what they appear to do, like setting capacities or closed days

LOVE KB - Excellent program and has everything I need to run my business

Commentaires : I must of looked at 10 plus kennel programs before choosing Kennel Booker. I am so glad I did choose KB. Very easy to use and train staff on. Stephen is very good to work with, always happy to hear your ideas and take them on board and add it the program. Online payment system talks perfectly to the customers booking. I am also looking forward to new features what will be added in 2017. 110% makes my life easier!

Avantages :

easy to use, Stephen is great to deal with

Inconvénients :

there are little things here and there but it is nothing major.

Very handy tool’

Commentaires : All in all I’m very happy I found this tool; it made my work in the boarding kennels so much easier!

Avantages :

All is very easily used and managed. Very adaptive.

Inconvénients :

Unfortunately no app, but all web based. Who knows in future updates?

Small kennel with big software

Avantages :

Online booking for clients, auto email confirmation and postcard.

Inconvénients :

Our kennel is small we just have boarding and daycare...I would like to have the complete software with the accounting.

easy to use

Commentaires : i enjoy kennelbooker

Avantages :

easy to use and easy access to see whos here and whos coming in.

Inconvénients :

email confirmations and cancelations. its hard to tell if the reason is being sent to the client

Skip the rest, this program is the best hands down.

Commentaires : I tried several highly rated programs before luckily finding kennelbooker.com. It's the easiest, most efficient program out there. The customer service is superb and they immediately met all my needs tailoring the program to what I needed. And it's half the price of the other less efiecient programs. Plus there was no set up fee. Why? Because it was so easy to learn I don't need any help setting it up. Do yourself a favor and skip all the rest. This program is hands down the best out there!

Avantages :

It's so easy to use. The customer service is prompt and is able to tailor the program to your companies needs.

Inconvénients :

Hmmm honestly I have no complaints.

Rockin K Kennels

Avantages :

I love that I can make reservations and adjustments from anywhere!

Inconvénients :

I wish I could reset customers passwords for them.

Has it all

Commentaires : Keeping track of our runs and availability is much easier with this software

Avantages :

Has everything you need for general boarding to daycare and training. Cost is reasonable compared to others in the market

Inconvénients :

Some screens could be a bit easier to navigate it seems at times like you have to back track through the software. As we use it more it’s not a big issue

A great solution with Incredible support!

Avantages :

KennelBooker is a thoroughly modern solution that fits very well with how we run our kennel. I thought I had exhausted the internet looking for kennel administration software and was ready to find an SQL developer and build my own when I found Kennelbooker. Best of all, one of the customer rep has provided an incredible level of support throughout the entire process, answering multiple questions before we even started the free trial period.

Inconvénients :

Doesn't (yet!) have the availability to book our training classes. However, the customer rep was more than willing to discuss this need with us and look into adding it to the software.