--- description: User.com : qu'en pensent les utilisateurs ? Lisez les avis clients sur User.com, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: User.com - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Automatisation du marketing](/directory/6/marketing-automation/software) > [User.com](/software/144916/usercom) # User.com Canonical: https://www.capterra.lu/software/144916/usercom Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/144916/usercom?page=2) > User.com est un système avancé de marketing et de vente qui permet d'automatiser les communications personnalisées et de rationaliser les processus professionnels. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise User.com ? Petites entreprises, start-up, grandes entreprises, agences ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 36 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: User.com - **Pays**: Warsaw, Pologne - **Fondé**: 2015 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pologne, Royaume-Uni, États-Unis ## Fonctionnalités - A/B Testing - Accès mobile - Alertes/Notifications - Analyse prédictive - Analyse visuelle - Assistance à distance - Automatisation du marketing - Autoresponders - Base de données de clients - Catalog Management - Chat et messagerie - Chat proactif - Communication multicanal - Enregistrement des appels - Envoi de SMS en masse - Gestion de contenu - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des abonnés - Gestion des centres d'appel - Gestion des contacts - Gestion des rendez-vous - Gestion des tâches - Génération de leads - Identification du compte cible - Intégration de sites web - Journalisation des appels - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Mobile Optimization - Outils de collaboration - Pages de renvoi et formulaires web - Personnalisation de messages - Planification automatisée - Planification des campagnes - Prise en charge de plusieurs langues - Recherche en texte intégral - Relevé et historique des chats - Routage automatisé - Réponses automatisées - SMS Notifications - Segmentation de la clientèle - Suivi des appels - Suivi des conversions - Suivi des e-mails - Suivi des interactions - Tableau de bord d'activités ... et 62 fonctionnalités supplémentaires ## Intégrations (42 au total) - 1ShoppingCart - Adobe Commerce - Airtable - BigCommerce - Calendly - CoreCommerce - Drupal - EKM - FreshMail - FullContact - Gmail - Google Analytics 360 - Google Calendar - Google Drive - Google Forms ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) ## Catégories connexes - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des leads](https://www.capterra.lu/directory/30017/lead-management/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Logiciels similaires 1. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [Marketing 360](https://www.capterra.lu/software/148516/marketing-360) — 4.5/5 (1132 reviews) 4. [Agile CRM](https://www.capterra.lu/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Spotler CRM](https://www.capterra.lu/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) ## Avis ### "Magnificent support, and a good product" — 4.0/5 > **Jakub** | *11 mars 2021* | Marketing et publicité | Taux de recommandation : 7.0/10 > > **Avantages**: Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. > > **Inconvénients**: It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… > > I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. ----- ### "Great software with excellent customer service" — 5.0/5 > **Utilisateur vérifié** | *20 juillet 2021* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. > > **Inconvénients**: There could be more nice-looking templates to build emails and pop-ups. > > I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. ----- ### "Why Our Team Had to Say Goodbye to User.com" — 1.0/5 > **Eldar** | *14 avril 2023* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. > > **Inconvénients**: Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? ----- ### "Proactive support team" — 5.0/5 > **Kyrylo** | *23 octobre 2020* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. > > **Inconvénients**: User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. ----- ### "Great all-in-one sales and marketing automation tool" — 5.0/5 > **Izabela** | *11 décembre 2020* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I just simply love tools that make my life easier\! And user.com is definitely one of them\! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. > > **Inconvénients**: Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) > > We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/144916/usercom?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/144916/usercom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées