Avis clients sur SendPulse

Note moyenne

  • Note globale
    4,4 /5
  • Facilité d'utilisation
    4,3 /5
  • Service client
    4,2 /5

En savoir plus sur SendPulse

Une plateforme d'e-mail marketing comprenant des canaux supplémentaires : SMS, notifications push web et chatbots Facebook le plan gratuit inclut 15 000 e-mails.

En savoir plus sur SendPulse

162 avis affichés

Maria K.
Customer Support Specialist
Fabrication électrique/électronique, 10 000+ employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 20/01/2019

"Excellent service for sending email newsletters"

Avantages: I use the SendPulse service to send emails to clients. The platform allows for split-tests of letters, which is very important. There is also a built-in mailing planner. You can see the actions of users using the click card.

Inconvénients: Unfortunately, the SendPulse platform does not have the function of sending multi-threaded push notifications to clients. You can not also use ready-made templates for SMS-mailing, and the application does not have the ability to divide contacts into groups.

  • Source de l'avis 
  • Publié le 20/01/2019
Utilisateur vérifié
In Charge - IT Department
Compagnies aériennes/Aéronautique, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 28/04/2021

"The best online email marketing software to send emails to your customers."

Commentaires: It helps us to manage our email sending and marketing.

Avantages: The best part is the ease of using the software. The login and registration are very simple. Creating templates and campaign is very easy to make. The confirmation of emails is also very good and informative.

Inconvénients: The price is a little high compared to other software.

Réponse de l'éditeur

envoyé par SendPulse le 30/04/2021

Thank you for your 5-star rating!

  • Source de l'avis 
  • Publié le 28/04/2021
Anna M.
SMM-manager
2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 31/01/2018

"No cons of this service"

Commentaires: I have been doing e-mail for a long time and sendpulse is the fourth service I use. And this is the most convenient service I've tested, in which I will definitely continue to work. I did not find anything uncomfortable or complicated, everything is intuitively understandable.

Avantages: Simple and convenient editor
View statistics, click-through, charts
Easy management of address books
Polite quick support with clear tips
Ability to create very beautiful push notifications
Dashboard for multiple users

Inconvénients: I managed to study not one service of e-mailing, and all had shortcomings, but SendPulse is still pleased, everything works fine.

  • Source de l'avis 
  • Publié le 31/01/2018
Natalia C.
Human Resources Consultant
Ressources humaines, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 13/10/2018

"The service facilitates many tasks"

Avantages: We use SendPulse for over a year. We chose this particular service, since the price for a subscription is on average 50% lower than that of competitors. At the same time, the functionality of the service is not inferior to them. Mailing automation works fine, the attached files do not disappear.

Inconvénients: There are no complaints about the work of the service. But we had such a case, when for a month’s subscription, we had twice the amount withdrawn from the card. We wrote to the support service and in a month everything was returned. But why it did not happen to us explained.

  • Source de l'avis 
  • Publié le 13/10/2018
Utilisateur vérifié
Founder
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 16/02/2019

"Multipurpose marketing platform"

Commentaires: A perfect marketing tool for small businesses, affiliates, startups, and bloggers.

Avantages: SendPulse is an all-in-one marketing platform that offers multiple products including email marketing, web push, chatbots, sms marketing, and much more.
What I personally love is their drag-and-drop builder that lets you create an email without any issues. I have to say that their builder is flawless and works great as opposed to email builders of some other email providers that I have used in the past.
It integrates with leading apps and tools including Zapier which makes it a perfect choice for all types of businesses.
Not to mention, it is fairly cheap to use.

Inconvénients: Their development team needs to fix bugs that bother users on and off such as lagging issue when using email builder tool.

  • Source de l'avis 
  • Publié le 16/02/2019
Nachiket P.
Owner
Divertissement, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 16/04/2021

"A very good fit for small business like me"

Avantages: Provides wide range of services.
Is easy to use.
I personally never had a problem using Sendpulse - So I never contacted customer support. OR else I would have rated there customer support as well 😝😊 But surely they might have a good customer support. As they seems very attentive towards their product and services.

Inconvénients: No Cons for now.
I have used some other services as well. So there is nothing that I missed here.
I just wish they include an HTML mail builder with Email Templates.

Réponse de l'éditeur

envoyé par SendPulse le 19/04/2021

Thank you for your review. Glad to hear that your experience with SendPulse was excellent.

  • Source de l'avis 
  • Publié le 16/04/2021
Shalom L.
Director
Gestion d'organisme à but non lucratif, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 30/05/2021

"Muy buena plataforma de marketing"

Commentaires: Todo muy bien!
La recomiendo

Avantages: La accesibilidad y todas y varidades de funciones que tiene todo en un mismo sistema. no es necesario usar varios sitemas.

Inconvénients: La verdad que nada. Tiene todo lo que necesita una empresa o institución para podér llevar a cabo el marketing

  • Source de l'avis 
  • Publié le 30/05/2021
Robert C.
Sales Pro
Automobile, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 30/07/2018

"Use it every day"

Commentaires: The ability to send multiple personalized emails and sms message to my whole list or I can segment down to a small group. Very good value.

Avantages: The best thing I like about sendpulse is ease of use. You can very easily set up a automated email flow along with sms message all in the same program. You can build custom temples emails and SMS message. You have the ability to use variables to make your campaign be more personalized. You can import emails or build them with HTML builder also. Click and drop email builders make it very simple. You also earn credits that can be used to pay for services. Customer support is fast and. Very helpful.

Inconvénients: The big issue is speed, they do have an issue when it comes to. Page speed when saving email templets. It can be a little frustrating when you are trying to fix something small.

  • Source de l'avis 
  • Publié le 30/07/2018
Utilisateur vérifié
Head of IT and Online Marketing
Gestion de l'enseignement, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 09/06/2019

"SendPulse is a good universal tool for your marketing"

Avantages: I like that I can send both my emails and SMS from one app. Moreover, SendPulse provides good Web Push notifications feature. So I do not need to create an account in 3 or more other apps. That is probably the best thing I like about this software.

Inconvénients: I still prefer to use some other email services alongside with SendPulse. Maybe, SendPulse is just not that popular among online marketing community and thus lacks trust. Though, this has nothing to do with its functionality, this is just my personal prejudices.

  • Source de l'avis 
  • Publié le 09/06/2019
Sushil K.
Managing Director
Photographie, 201-500 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 09/07/2021

"Pushing thousands of emails only takes minutes with SendPulse"

Commentaires: We have a wonderful experience with SendPulse. It easily allows us to quickly upload and manage our large pool of customer's email addresses so that we can push regular newsletters, and promotional offers, and updates. Now, we don't have to worry about sending emails to each of our customers manually, killing colossal time.

Avantages: Sendpulse is quite affordable and offers a free plan that can meet the needs of most startups and small businesses. And, not to forget, they have very dedicated and responsive support representatives who are always willing to answer any of the queries made. Also, the usability is quite impressive and does not require much technical knowledge to build an email marketing template even from scratch.

Inconvénients: The only dislike that I would like to mention about SendPulse is that it allows sending test emails only to one email after drafting any email templates. We cannot add additional email addresses to receive test emails so that our entire creative team could cross verify the draft.

  • Source de l'avis 
  • Publié le 09/07/2021
Aliaksandr B.
Marketing Expert
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 27/01/2021

"Good Tool for Email marketer"

Commentaires: It is one of my favourites Email marketing tools. With a lot of good features and great analytics tools. It will be great if SendPulse will be better in cold emailing. So, if you want to start with Email marketing, you know what service to use.

Avantages: Good pricing plans, nice delivery to recipients, web-push, Viber and SMS delivery.

Inconvénients: For me it is template builder. He is so simple for me. I mean, he looks like for beginners.

  • Source de l'avis 
  • Publié le 27/01/2021
Ina eliza G.
Administrator
Assurance, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 07/10/2019

"Happy with its free version"

Commentaires: I am satisfied with the features that it has for free: templates, analytics, automation, resend emails to those that did not open. When the time will come, I will purchase the paid version.

Avantages: I am using this software for e-mail marketing for a project that I am a part of. It was recommended to me by somebody who was using it for months already and was happy about it. Once you get used to it (as any software) and you find out how it works, it is very easy to send e-mails. I like that you can save templates and reuse them.

Inconvénients: I had at the beginning an issue with the email that I was ending - the SendPuls refused to send it considering that it violates its rules. It was not the case. I emailed their customer support, showed them that they are wrong and solved the problem. Never had it since then (and this was about 2 years ago)

  • Source de l'avis 
  • Publié le 07/10/2019
Alonso S.
Gerente
Logiciels, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    2 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    5/10
  • Source de l'avis 
  • Publié le 20/10/2020

"Reseña"

Commentaires: Se envia la facturacion electronica de nuestros clientes

Avantages: La estabilidad de la plataforma es correcta

Inconvénients: Soporte técnico es problemático se debe estar haciendo traducciones para enviar la informacion porque sino lo dejan a uno dias y dias sin respuesta, en las traducciones la mayoría de veces no entienden bien el problema y en general no tienen un soporte adecuado para latino america ya que por lo que he visto dependen de soporte de otras zonas de diferente lenguaje

Réponse de l'éditeur

envoyé par SendPulse le 03/11/2020

Hola Alonso, gracias por escribirnos y por tus buenas ountuaciones en practicamente todas las areas, a excepcion de soporte y por lo cual, estoy aqui para entender cuales han sido tus dudas y dificultades. Te hago llegar con este mensaje mi direccion de correo electronico, ayudame por favor reenviandome tu historial para analizarlo y ver de que manera podemos mejorar tu experiencia.

Que tengas buen dia, quedo a la espera de tu correo.

Ramiro Covarrubias
MKT Mgr
SendPulse Latam

  • Source de l'avis 
  • Publié le 20/10/2020
Zachariah K.
Editor
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 25/04/2018

"SendPulse fits our needs for bulk mailing to our many thousands of readers of our magazine."

Commentaires: The ability to send thousands of emails in one go. It helps manage campaigns to all our subscribers readers. We also get to use it to send messages to select smaller subgroups of our readers and subscribers or even our advertisers (in some cases).

Avantages: The User Interface UI is fairly neat and tidy. The buttons and controls are fairly easy to figure out even without a walkthrough or guide. The software allows you to send a huge number of emails (to clean email addresses) with ease. They maintain a high level of integrity with regard to not sending spam (to protect themselves and yourself). Their support staff are polite and pretty prompt in dealing with queries and complaints. They tend to offer solutions where possible. (For example, we had a mailing list that we had built over several years which had older addresses which had lapsed and expired and changed. When we tried to launch a campaign to those addresses many bounced back and they shut down the campaign midway. Initially, we were disappointed and irritated but after getting to chat with the support team we were offered good advice on cleaning our list. )

Inconvénients: It would be good to have an email cleaner built into the software rather than having to use an external service. I hate to pay for anything but sometimes you have to. In the case of SendPulse i got a good deal on a special and am happy with the price i pay. Those using the software can control their budget and choose packages that suit their pocket but be aware that there are cos

  • Source de l'avis 
  • Publié le 25/04/2018
Eduardo B.
CEO
Marketing et publicité, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 15/01/2020

"SENDPULSE REVIEW"

Commentaires: IT IS GOOD AND I WILL START USING MY OWN NEW DOMAIN AND I WILL START PAYING A PLAN FROM YOU GUYS EVERY WEEK I HAD REFERRED YOUR COMPANY TO OVER 300 NEW USERS FOR THE LAST 2 YEARS

Avantages: IT IS USER FRIENDLY AND FAST AND YOUR CUSTOMER SERVICE IS GOOD AND THEY ANSWER FAST WITH A GOOD HELP ALWAYS... I LIKE YOUR SYSTEM BECAUSE YOU ARE NOT PUTTING TOO ISSUES IN ORDER TO SEND E-MAILS AS THE OTHER COMPANIES

Inconvénients: WELL WHEN I PUT ALL MY CONTACTS FROM MY LIST YOU ALWAYS BLOCK MANY OF THEM AND YOU PUT IT AS ERROR BUT ALL OF MY CONTACTS THEY SUBSDRIBED IN OUR WEBSITE AND THEY ARE INTERESTED ON GEETING OUR E-MAILS

  • Source de l'avis 
  • Publié le 15/01/2020
Alvin P.
Owner
Vente au détail, 2-10 employés
Temps d'utilisation du produit: Essai gratuit
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    4 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 28/04/2021

"My prefer Email Marketing portal to use"

Avantages: I really like Send Pulse.. Imagine I created an email marketing with ease. Sent it to my client and sold an item because of it. Wow! that was very promising result! Easy to operate and user friendly UI.

Inconvénients: So far I'm starting yet, my budget is not yet okay with their offerings. But I really like Send Pulse, hope I get it in lower price

Réponse de l'éditeur

envoyé par SendPulse le 30/04/2021

Thanks for your review, Alvin!

  • Source de l'avis 
  • Publié le 28/04/2021
Lucas S.
Advertising Manager
Événementiel, 11-50 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/04/2021

"Excellent Service"

Avantages: Very simple and intuitive interface. Easy yet has the depth if you're willing to go further.

Inconvénients: I haven't really came across anything about the service that was not desirable. For what we do, the service is excellent.

Réponse de l'éditeur

envoyé par SendPulse le 20/04/2021

Thank you for your review, Lucas!

  • Source de l'avis 
  • Publié le 19/04/2021
Henrique S.
Professor
E-learning, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    3 /5
  • Fonctionnalités
    5 /5
  • Support client
    3 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 24/06/2021

"Comparação"

Commentaires: Muito boa, já estou usando para outros clientes

Avantages: O valor cobrando e a funcionalidade de entrega, com OBS: na informações sobre validação do conteúdo para enviar email, as dicas são ótimas

Inconvénients: Lento, percebi que entre um processo e outro se torna lento.

  • Source de l'avis 
  • Publié le 24/06/2021
Vikas K.
Digital marketer
Marketing et publicité, Auto-entrepreneur
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    8/10
  • Source de l'avis 
  • Publié le 02/06/2021

"I love it's push notification"

Commentaires: In one word, Amazing tool for marketers.

Avantages: I'm using this from 1 month to monetize my push notifications user. It'll really mind blowing. I never thought that I'll earn that much through push notifications. I had only tier 3 traffic push notifications subscribers user.

Inconvénients: As I have only tried it's push notifications features and I feel there is not any cons right now.

Réponse de l'éditeur

envoyé par SendPulse le 10/06/2021

Thanks for your review!

  • Source de l'avis 
  • Publié le 02/06/2021
Rassem M.
General Manager
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 24/04/2021

"Thanks SendPulse for this product"

Commentaires: Really very attractive, very quick in their responses even during COVID19.

Avantages: Really, I love working with them, they know our needs as they developed them for us.
Thanks once again and continue
Rassem

Inconvénients: Really nothing, I found all what I'm looking for

Réponse de l'éditeur

envoyé par SendPulse le 27/04/2021

Thanks for your glowing review, Rassem!

  • Source de l'avis 
  • Publié le 24/04/2021
Kristen C.
Society Curator
Rédaction et correction, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    3 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    7/10
  • Source de l'avis 
  • Publié le 19/11/2020

"Great for businesses just starting out"

Commentaires: I really haven't had any negative experiences with SendPulse, other than some minor complaints detailed in the "Cons" section of my review. They've been very helpful and friendly in fixing any issues I've had, and overall I've enjoyed working with this software.

Avantages: I like the fact that it's inexpensive/free to use for most business owners with a small contact list. Most email marketing sites offer a pretty pitiful number of contacts/email campaigns for their free trials, and then hike the price up significantly for those who are in between just starting out and having a huge following. They don't have a lot in the way of ready-made templates, but it's easy enough to customize your own, and their interface is pretty user-friendly.

Inconvénients: It can take a considerable amount of time between sending an email campaign, and the delivery of said email campaign. I also don't like that, after going through the proper steps to make my newsletters comply with standards, I may still be regarded as spam and not be delivered to the inbox of the person receiving the newsletter.

  • Source de l'avis 
  • Publié le 19/11/2020
Shoroq M.
Owner
Gestion de l'enseignement, Auto-entrepreneur
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 19/04/2021

"User friendly and easy to use affordable email marketing and management"

Commentaires: The automation feature helped automate redundancy in our response to our clients, and it gave a professional outlook when clients contact us that they recieve an automated email no matter at what time of day or night without delay and this shows the professionalism and helps us capture and filter the genuine clients for follow.up and conversion.
The campaign feature also helped us with our campaigns, and love that the system can detect any error emails and give indication of how many opened and clicked and much more gives us good feedback of how our campaign went.
It would be excellent to know if our emails are going to spam box or inbox directly, this would give us some sense of how healthy is our ip /and should we need to change it.

Avantages: The automation feature was a dream for us! It saved us a lot of redundancy and at the same time gathered the right target we needed to market our services.
Love that they are recently expanding to landing page and CRM which I am very excited to explore.

Inconvénients: There are certain features that I wish could be added as it would help tremendously,like knowing any duplicated entries in different contact list.
The automation have more control over knowing how is in the loop and to be able to fix it.

Réponse de l'éditeur

envoyé par SendPulse le 23/04/2021

Thank you for your kind words about our customer support. We are happy to know that email automation is helping your business.

  • Source de l'avis 
  • Publié le 19/04/2021
Utilisateur vérifié
Consultant
Conseil en gestion, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    3 /5
  • Facilité d'utilisation
    2 /5
  • Fonctionnalités
    5 /5
  • Support client
    4 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    4/10
  • Source de l'avis 
  • Source : GetApp
  • Publié le 13/09/2016

"Good but API is hard work"

Commentaires: So – I am going to caveat this whole thing with – if you’re not interested in using the API or you are not coming from another service with an existing API integration, this probably won’t apply to you. Summary: 2 different API’s, both awfully designed, both poorly documented, both with completely different authentication methods, credentials etc. however, the application itself is great, so if you’re not using the API, it’s probably fine. Full Review: SendPulse has a functional API, but it feels like it was created by someone that read a REST API book of best practices without really thinking about how people would / should use it. My biggest problem is the way authentication works (on the main API which is for sending your campaigns, managing subscriptions etc.), sure it follows all OAUTH standards, but this means you need to manage identify on your application so you send all the correct tokens etc., it feels very Salesforce, not Slack (if you have used either of these API’s you will know, Slack is easy, Salesforce is really really hard) – another comparison would be that it feels like IBM made this software when you are using the API, not a start-up. If you are coming from something like MailChimp – the MailChimp API is easy, send a request with your API key and whatever you are requesting happens or you get a meaningful response, I have seen many garbage responses from the SendPulse API – you cannot guarantee JSON will come back, sometimes you get HTML, sometimes you get a weird HTML 404 page with some Yahoo copyright notices all over it, it all depends on how mangled your request is – so on top of having to worry about handling identity, you need to handle all sorts of strange responses not just JSON – and therein lies the next problem – DOCUMENTATION: The API documentation is god-damn-awful, and because the API is quite complex and / or obscure in terms of how you request stuff, you often end up with garbage responses and have to trial-and-error how stuff works. SendPulse has created a bunch of libraries to make this easier, and if you want to hang your PHP application by using their library, then go ahead – but if you have some kind of background task manager you will probably have to write your own stuff, which in most cases would not be too hard, but because the documentation is sparse, I really struggled to do even the basic stuff with CURL on the command line – if I was to suggest anything, provide CURL examples like Slack does, at least that way I could reverse engineer the CURL to sort out the lack of actual documentation (again, it’s a problem because the API responds with junk HTML if you get your request wrong so you don’t know what is actually wrong and have to trial-and-error a lot). On top of all of this, if you are planning on using the SMTP send-alone API, you have a completely different authentication process – one that I still have no idea how to make work – this is what the documentation says about how to authenticate: http://i.imgur.com/sVAc3II.png (the original documentation is here, but I think you need to be logged in to view it: https://login.sendpulse.com/manual/smtp-api/) I personally have no idea how to authenticate against this SMTP API. I have not yet asked support about it because they are looking at something else for me that is more important, but I just don’t…….. what….. from the documentation (a required parameter to authenticate, IV): “iv – an initialization vector, encrypted by a public key with an OpenSSL Library usage” – what is this? Why is it never mentioned again? how do I get it? And most importantly, why on earth is it different to the (already convoluted) other OAUTH authentication on the main mail API? Anyway, to wrap this up, I picked up SendPulse because I needed both templated / campaign based email and SMTP / transactional email and I previously had MailChimp, but did not want to pay for Mandrill because my SMTP volumes were super low. SendPulse is fine, but I have wasted more time than the money I would have saved just using Mandril, however if you can get over all of this, the product is actually pretty good which is why I have not left a steamer of a review score, and as I said at the start, if you are not using the API it is great. I just hope they release a new version of the API that focuses on functionality rather than horrible REST standards (although I’m not convinced all of this is standards compliant), which I think have generally been thrown away by the new-wave tech start-ups so people can quickly deliver value.

Avantages: Price
Web Interface
Email Builder

Inconvénients: API
Can't use Email Builder emails in the SMTP email interface

  • Source de l'avis 
  • Source : GetApp
  • Publié le 13/09/2016
Keith Y.
Founder
Services financiers, Auto-entrepreneur
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    4 /5
  • Fonctionnalités
    4 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    9/10
  • Source de l'avis 
  • Publié le 07/07/2021

"Great email marketing and SMTP offering"

Commentaires: Fantastic experience so far. The only product I've found that fits my needs to send API programmatically driven email campaigns. I've only had to contact support twice during deployment and both times they were extremely helpful and responsive to solve my edge case queries, and I am still on the free tier!

Avantages: I was looking for a low cost provider to set up API based email campaigns at a low cost. After trialing numerous providers including more established companies, Sendpulse was the most suitable for my needs with the most features and came with the lowest cost.

Inconvénients: Some of the API and user documentation could be improved, but I have found their customer support easily fills the gap if there is any. More examples in the documentation for common use cases like using API to send emails from contact lists would be super helpful.

  • Source de l'avis 
  • Publié le 07/07/2021
Santiago R.
Inbound Leader
Marketing et publicité, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5 /5
  • Facilité d'utilisation
    5 /5
  • Fonctionnalités
    5 /5
  • Support client
    5 /5
  • Rapport qualité-prix
    5 /5
  • Probabilité de recommander le produit
    10/10
  • Source de l'avis 
  • Publié le 02/07/2021

"We started using and became partners as soon as we could!"

Commentaires: We started using the free version and since we are a digital marketing agency started to use it on our own clients first, guess what, we loved it so much that we became partners to offer it to our clients too!

Avantages: We love the software, we were using another alternative which was way cheaper - in functionality, but not in price. Custom fields were a must and we got them, plus the automation features are incredible!

Inconvénients: We had some small issues while connecting the domain but they just don't amount to much, plus the support team solved them in less than 3 minutes, so no concerns!

  • Source de l'avis 
  • Publié le 02/07/2021