Avis clients sur My PT Hub

"Imperfectly perfect for my business"

Commentaires: It allows those who didn't have access to me to now have my programs in their hands. Their workout and schedule platform and the way it's set to sell packages is amazing, as I've sold several programs through the app for online training. The video library and exercise descriptions are barnone above the rest.

Avantages: With other software like Trainerize, which is lacking in features, as well as MindBody, which charges way too much for their price tiers [I'm a one man operation. Can't justify their prices which are tiered toward entire gyms with members. PtHub isn't perfect. The exercise library is redundant, but they do allow you the option to tweak to your needs. I've asked the last two years to implement a caloric needs calculator [which is a simple code job] to no avail. That's the only issue I have, which would make it much more easy for my clients. The ability to add files to "schedules" doesn't work, as most clients never can access the file, as it doesn't show up in their "my files" section. Not user friendly in the least, from both ends. Although the client UI has improved drastically since. However, this app and software is the best bang for your buck on the market. I probably will switch after my final renewal as my business grows, to a better platform which hopefully has a more user friendly interface for my customers. That being said, implementing sessions, workouts, nutrition plans, etc. is easy. The clients love, like or tolerate the app. Nobody hates it. I give it 5 stars because it's the best price for my needs at the moment, and I'd recommend it over all other software options because of all the features you get for the pricing.

Inconvénients: Cons listed in the above section, but there are software glitches throughout the app from the trainer side. Clients' workouts just disappear after they log them. The app crashes randomly on their end.

"Amazing Tools for Fitness Industry Business Owners"

Commentaires: Overall, with the feedback I've received from my clients, it has been a superior and pleasant experience using MyPTHub.

Avantages: Speaking of aesthetics, it is superior to its competition, making my business more professionally appealing to my clients. It is easy to work with and user-friendly for my customers.

Inconvénients: It has some glitch issues and problems syncing to my clients schedule.

"My PTHub 6 month review"

Commentaires: Allows you to realise the potential of 24/7 online coaching improving the experience that clients get from your services and also makes this more efficient. This in turn allows you to scale the business a lot better and also have more freedom with your own life in how you work

Avantages: Very easy to use and cost effective especially as a sart-up business. Overall consensus amongst clients is that the Hub is easy to use and people feel it enhances their PT experience

Inconvénients: Sometimes when you are trying to make multiple different programmes for clients, it can get clunky to manage in the dashboard and this is especially the case with the nutritional elements of the site. Potentially trying to incorporate a grouping system to put specific programmes into would be preferable to help with ease of use as more clients with differing goals get added to the software

"My PT Hub has amazing marketing"

Avantages: The apps layout is aesthetically pleasing, there are some cool resources within the marketplace that help trainers learn how to scale their business.

Inconvénients: The workout programmer deletes workouts and rearranges reps, sets etc. The event streaming feature won't allow you to save activities. When you book sessions with clients, the calendar in the app shows the correct date, the email confirmation sent to me was something different and then the email confirmation sent my client was a completely different date. One booking, three dates. When I asked customer service I was passed from rep to rep until they just stopped responding to me. I was told that my-thug doesn't issue refunds, they also don't issue the service that they advertise. If you are looking to automate your business and scale up. Mypthub will make your experience aggravating and will double your workload. Please save your time and money

"Easy Programming"

Commentaires: I've trialed it twice and have thoroughly enjoyed it! I have also used it as a client once and loved how easy it was to use.

Avantages: I love how easy it is to program and select exercises for client's workouts. I enjoyed the trial to try and use all the features- I was also trialing another popular software program but I didn't last 2 weeks on it because the layout of this software was easier to navigate! It was also really easy to upload and create your own exercises and with a few clicks it was done !

Inconvénients: The only con is tracking the workouts given to clients and giving them names to remind yourself what they've already done in your program layout. Sometimes the app lags on your phone and can be difficult to navigate but overall it's a pretty good software program.

"Great software!"

Commentaires: As a therapist, I spend a lot of time programming and often hard to track who is and who is not following their rehab. This has made these job much easier and time-saving!

Avantages: The ease for a client to pick up the app and get on with the programme.

Inconvénients: I would like to see be able to add multiple sections to the schedule for clients to do rather than just one thing in the AM - as a therapist I may need the client to do multiple sessions throughout the day. I would also like to see within a workout individual sections for the warmup and cool down so its easier for the client to digest and follow as some don't know where it starts and finishes.

"The best software"

Commentaires: So far, customer service of the highest standards and overall really good and positive experience.

Avantages: Firstly, I liked how the software looked. It is very friendly and feels premium. A variety of features such as sessions booking, workout tracking are the most useful to me now. The habit tracker is brilliant idea as well.

Inconvénients: I wish there could be a total volume for each exercise tracked with some tables. Moreover, I wish I could assign just macros to clients (my own recommendation rather than from the system). Also, more integrations with food tracking apps and fitness trackers such as mobvoi, apple watches etc.

"Great Software"

Commentaires: This software is fantastic, much better than mind body that I was previously using and much more affordable for a sole trader.

Avantages: The expansive features. There is very little that you would need, if anything, that this service doesn't have. I am new to this software nut love the exciting colours and features and can't wait to share it wth my clients to enhance their experience.

Inconvénients: I was searching for a price for a customised app but cannot get it without upgrading.

"Raising the bar of virtual coaching"

Commentaires: amazing, it makes me work efficient, effective and more professional

Avantages: It helps me create a customized program as well as documented the progress for every client, it is also accessible for my clients

Inconvénients: Havent found it yet, but if it can track our achievements in exercise would be great, for example my barbell back squat is 5 kg higher and it tracks the progress also it would be great if my client would be able to let me know if they already done the home workout i gave them

"EAsy to get me started"

Commentaires: Totally pleased with the functionality and ease of the program.

Avantages: This program made my business ;launch easier than I anticipated. The ability to create my own programs and clients having access is huge! happy I tried it and will definitely keep upgrading as my business grows. Awesome! thanks!

Inconvénients: for the moment I am content with all the components of the program. As I use it more I can fairly surmise and participate with my opinion.

"Free Trail"

Commentaires: The customer Service has been excellent despite the time difference and brought ease to me making this decision to join My PT Hub for the annual purchase. I feel that if I don't know what to do they will be able to guide me through and help me use My PT Hub efficiently and effectively.

Avantages: I like the feature of being able to video my classes and have them be viewable in chat or as a custom exercise for my clients, and be longer than 5 mins in duration. I like the Programs feature and Packages feature- which I will be learning in the weeks and months ahead here as I set up my own space. I like the look of My PT Hub its clean and modern and the workouts are clear and easy to follow for my clients. I am still getting used to everything but I am also excited to make it my own and customize it with a Logo so that it can become the main place my clients can get there workouts, health info, nutrition logging, classes etc.

Inconvénients: There are some kinks with creating workouts like when you hit save it goes back to the heading title rather than staying in the workout your creating to give you the option to leave if your done or keep making changes or additions, this can be a bit time consuming. The Exercises are limited despite them saying they have over 7500 exercises, I am not sure I believe that. There are a lot of doubles, triples, quadruples etc of of the same exercise in the listing of exercises to choose from. There is no welcome email to new clients to My PT Hub, or option to create a welcome email or video- a must have in updates needed in the future.

"Best Option Out There"

Commentaires: I love it. It's such a powerful platform.

Avantages: I have been using PT Hub for almost 2 years now and I love it. I upgraded to V3 as soon as it launched so I've had a chance to use both platforms for quite a while. Before I switched to PT Hub I had tried a couple other types of training software but this one is by far the best. Just having unlimited clients is worth the cost. It allows me to us PT Hub as a selling feature for my business and lets me keep tabs on past clients. PT Hub isn't without it's glitches but the support team is fantastic and my issues have always been resolved in a timely manner. I do find V3 to lag in the app but not the browser but that's really the only thing can complain about. The pros vastly outweigh the cons. I recommend PT Hub to any trainer looking to go into business for themselves. PS,
PT Hub, if you're listening, adding a habit tracking feature would be so awesome.

Inconvénients: The lag in the app with V3. At first I thought it was just my tablet but it lags on my phone and my husbands phone.

"Trial complete, and it was a no brainer to sign up"

Avantages: It was a no brainer to sign up as the trial is throough and allows you access to all the features. Allowing you plenty of time to setup clients/new and existing to give feedback and compare to previously used apps. Interface usability for clients is simple and straight forward with good video explanations on getting started at the beginning and you are even able to record and upload your own for a more personalised touch.
Workout interface is practical and includes built in timer for in-between sets.
Auto calculator for macros and calories is helpful.
Pre made plans are great and very useful for editing to personalise for clients.

Inconvénients: Doesn't have a priority list to potential clients which need more attention.
I have also had clients complete workouts but no notification come through. (This could be down to human error)

"love MY Pt Hub"

Commentaires: My overall experience has been great! from costumer support to the day to day tasks that Pt helps me accomplish! i think you guys are ahead on the Online PT game! Always look forward to seeing what you guys come up with next!

Avantages: Loves:
Increased my profits and helps me deliver a professional product to my clients.
i love that i have so many options to help all my clients.
i love your pre-made workout plans and would love to see MORE it really is super helpful and makes putting together programs AMAZING!
i love the how you can track, before and after photo features!
I love that you have the option to use your own fitness brand for icons and you can custom the colors.
i love the scheduler! would be cool to be able to have more that 2 options for workouts in a day. (some of my bodybuilding clients have several different body parts they work on in a day and i like to spit the body part workouts up into separate workouts. (so i can also use them for other clients as well)

Inconvénients: It be great if the nutrition part was a little more updated. It be cool if it could integrate with My fitness pal or (evolution nutrition) i actually think that be an amazing integration.(i know that some of my trainer friends use trainerize and that's one of the functions they love best about that program. (i also use Evolution nutrition just because it's so much easier to create meal plans and time efficient. the logging of the nutrition is somewhat inconsistent for my clients... They say its extremely time consuming and then it wont save sometimes and then they have to go back and do it all over again.
(would love to have more Marketing info)

"Great Features for a Decent Price"

Commentaires: Their customer service is VERY quick and 99% effective. They will work with you to figure out your issue and I love that about their company. The features are AWESOME though they could use some improvements on functionality to improve the user experience. The features come often which is sometimes an issue when they haven't fixed other concerns but it's awesome to know they're keeping up with current needs in the fitness industry. I've used other training software and this is still my favorite!

Avantages: The features far outweigh competition: Trainerize, NASM Edge, etc. Unlike the others, you can fully run your business from this one program without having to supplement with other software. This makes it easy for trainers who barely have time to work in one program, let alone 5. Their support team is AWESOME. Even with my most difficult of issues, they've been very happy and quick to help. That alone is worth choosing them over others.

Inconvénients: The software is good. A few minor issues with the user experience on the trainer and client portals by having to do a LOT of clicking to get some simple tasks done but nothing too drastic to complain about. I have also had the issue with the app closing out on me and clients while recording workouts but not often. My issue, however, was that I've been a customer for a couple of years and renewal time was...interesting. In short, their upgrades aren't quite "add-ons" and instead create a brand new agreement at the current full rate, up front. I hope they find a way to make going from one tier to another a prorated "add-on" rather than a prorated "new agreement." For the time being, they did assist me with this process, though and I am happy with the outcome.

"Best app so far"

Commentaires: Other than that the app is brilliant and the best Ive used so far. Overall I think it is easy to use once your browse around once or twice. I would like to see the cons get fixed and then I would give it a 10 out of 10

Avantages: It is the best app i've used so far. Theres just a few things that could help improve this. 1. I love that you can have your own logo/branded app. Its a same you can't search for the brand name on apple store though 2. Theres many set nutrition plans and workouts, even though I haven't used any, i think this is good 3. You can sync your calendar so that booking come up on your phone calendar 4. email notifications for each booking or change of booking. 5. Instant messages are there 6. clients can log there food/food diary

Inconvénients: 1. before they upgraded, when you entered the amount of weight and reps it would duplicate automatically when you press another set. Now you have to enter the whole thing each time. You want to do as little as possible while you're with your client. 2. You already pay so much for the app and they still take a fee if clients purchase a package (sessions) using the app. I lose a wapping £30+ when my clients get a package 3. The notifications are coming up on my clients app but they aren't seeing anything when they click into notification. Its always empty 4.Doesnt work with apple watch 5. Cant add notes while in a session. Only when the session is complete 6. Sometimes the whole session disappears while mid through the session. So you have to log the whole thing again. This has only happen a few times. But is extremely annoying when it does happen.

"Progressing nicely!"

Commentaires: It's taken me some time to get used to and learn to navigate. However this is in part because it is so feature rich and dense overall. So from that vantage point I don't mind and expect a learning curve. The other reason as I mentioned earlier though is because some features are not designed as intuitively, or user friendly as they could be. I believe the changes are being made, however I also think in this day and age, they could definitely be made quicker. With that being said customer support is always great when I do get to speak to them.

Avantages: It has the functionality to automate a good deal of my business. I love the messaging function as I feel it really helps me keep a pulse on my clients. The packages area is great, as is the nutritional component. I really like the updates to the labeling of the fields within the workouts as well. Bodyweight VS Reps vs Time options, etc.

Inconvénients: It's still not altogether intuitive to use. Certain features should probably be grouped a little differently for ease of use, such as messaging within the client section, and making it possible to take notes on a client while in the workout. Also a major drawback for me is the way the app cannot be looked up in the Apple App Store by the users name or their business name as it can be in the android Google Play Store. This is a big one where I Phone customers are concerned. Just doesn't look as professional. Really hoping they can get that worked out. Other than that the default of kilos vs lb's is an issue I thought would've been remedied by now. I understand that it's a product native to the UK, but using it in the US it's a pain. I'm no programmer, but it seems like giving the option to have the default be switched to one or the other would be a relatively easy feature to add.

"Awesome edition to your business!"

Avantages: I was in the search for a new app I could use to launch my online training business. Luckily I found My PT Hub! It has everything you could possibly need for an online training business (literally a hub) lol It is also extremely affordable compared to all the other companies currently on the market.

Inconvénients: Getting used to the layout and how to use all the features were overwhelming at fist, but then I found the tutorial videos and it make everything significantly easier!

"Feature rich product with excellent customer service"

Commentaires: Business Problems Solved
1. Significantly reduces time spent administering my client community
2. Accurate management of financial data
3. Packages ensure all clients are prepaying only so reduces time spending chasing debtors Benefits
1. Improved service levels to clients
2. Increased profile of my business with my branded App on Apple and Google Play
3. Easier management and communication as everything can now be managed in a single place instead of a combination of Mircosoft Excel, Email and WhatsApp.

Avantages: 1. Significantly reduces time spent scheduling and billing clients Personal Training sessions, so I can spend my time in front of clients providing billable services. 2. It simplifies my Boot Camp class scheduling, booking and class signing in process so that my clients can now self serve with booking and canceling their bookings. 3. The Packages ensure that clients have to purchase their boot camp classes in advance, so that I am not spending time chasing those who have not paid. The financial reporting also enables me to keep a step ahead of the game with cash flow.

Inconvénients: It's a minor one it's more a problem of my own making. I reward my boot camp customers with a '50 Club t-shirt' after they have attended 50 boot camp classes. Unfortunately there is no way of importing historical attendance data (apart from adding to individual clients notes field), so it is now a bit harder to record total attendance after MyPTHub has gone live for my boot camp community of circa 200 boot campers. I have addressed this by informing my boot camp clients how many boot camps they have attended up until the date of MyPTHub go live and it is now their responsibility to inform me when they get to 50 boot camps. Not ideal at a customer service level, but it works and it also reduces my admin time as I now give my boot camp clients the responsibility for keeping score of attendance.

"BRILLIANT"

Avantages: I'm still very new to this Software, I was looking for a software that could house the needs that I had and wasn't extortionately priced. I asked the question in a Social Media Group and was inundated with reviews, but for a beginner starting out I did my research and found My PT Hub come up several times, I signed up for a free trial which was so easy and simple to do )we like easy and simple) I was thinking about adding and paying for billing software, nutrition plans, all seperately, so when I decided I'd give My PT Hub a try, I followed on Instagram and I saw that another Coach signed up and gave a raving review, for me, that was all that I needed, and signed up from there. It's early days, and some may say, you're biased because you're a newbie, but I beg to differ, we all know the type of things that we want that reflect and compliment our business, but most importantly are simple for our clients, and I get that in My PT Hub, I also once more established, get the chance to create an app (for a fee of course) but this is GOLD! Biased, or unbiased its money well invested

Inconvénients: Can't comment on cons, as this is where I will play the newbie card :)

"OMG so easy to use!"

Commentaires: Keeping up with clients and all their workouts and planning meals are super easy. The workout videos are great quality. My clients so far are liking the experience and that is very important to me.

Avantages: I love the ease of the platform...you can figure this out without even calling customer service...but the customer service is great! They check on you when you're using the free trial of PT Hub...which is awesome. I have been using 2 different sites...one for nutrition and one for workouts and they BOTH were clunky at best and boring to look at. PT Hub is bright and fun to use.

Inconvénients: So far everything seems great. I don't expect any problems...I used this enough times on my free trial. I didn't find any issues and trust me I was checking. I didn't want to invest in something that I would have to ditch again.

"I love MyPTHub"

Commentaires: I've been using the classic version for about 2 years. It's been hard for older clients to navigate and i recently just upgraded to the premium plan as the interface is a lot better. I used to do programming through IDEA world on the computer and i really hated it. It was tedious and I didn't like that my clients had to have a laptop to view their workouts either. With app based training, my clients who are airline employees can use this anywhere and anytime. I enjoy being able to see their check-ins and being able to message them in-app too.

Avantages: I love that I can deliver a program through the app because my clients are on-the-go (airline employees) I would never be able to afford to make my own app, and having printable workouts wasn't efficient enough for them. This allows for efficiency for both them and me, and I can stay in contact with them through push notifications.

Inconvénients: I wish it was more intuitive for clients than it is. For older people navigating the hub can be confusing. I love the newer version upgrades but still wish the youtube videos were able to be full screen playable while they are going through the exercise. Watching a video and then completing the exercise eats up valuable time. An example of what I'd like it to look like can be viewed on The Crossrope app. I also like Crossropes overview page of their app. I wish that could be included in the My PT Hub app as well. Visual progress keeps clients motivated to stay on track with their workouts.

"Keep your eyes on My PT Hub!"

Commentaires: Great ! Innovative and I'm looking forward to the company growing and making new updates!

Avantages: - EASE OF USE : Once you've spent bit of time playing it becomes so easy to use and enjoyable.
- PAYMENTS: Payments can come into your account on the Daily! Weekly or Monthly & its super easy for your clients to input there details.... just send or txt them the share link to your program and your done!
- DESIGN: Super simple to navigate around on the laptop and the phone app looks even neater, my business colours integrate into the website & app so thats great also.
- SUPPORT & CUSTOMER CARE: Any time I've FB messaged My PT Hub they have got back to me within a couple hours and you are speaking to a real person.
- CUSTOMIZATION: I noticed there was an exercise thats not in the list that already comes with the software and adding your own custom exercise is super easy, Name it, Film It, Upload and add the exercise description. DONE (it was Frog Pumps by the way). Obviously add your own logo & can add your own business logo colours to the website and custom app. You can custom a lot of things on here.

Inconvénients: - The website takes a little while to load at times... bit slow on occasions.
- Making a schedule can take some times be a bit time consuming, when you upload assign your own workout to set day it takes a while sometimes.
- Typing in a exercise name can sometimes show nothing i.e when I type "Treadmill" it won't come up but when i type "Trea" it would pick up treadmill when selecting and exercise.... just something that I noticed when making workouts. Im sure it can be an easy fix.

"Brilliant product"

Commentaires: My overall business relies on My PT Hub. That is how valuable an asset it is. With the addition of a few extra features, it could be perfect!

Avantages: My favorite thing about the product is the ease of use for the client. The software looks very smart and has a lot of features. Being able to customize the app to suit your own branding is a big plus. I have trailed most of the competitors and this is the best by far as well as the cheapest. Win win!

Inconvénients: There are a few areas I'd like to see improved in the software. I'd like more customization in the fields when programming. It's great being able to change sets and reps etc but I'd love to be able to add custom fields where I can add whatever metric I like. I often track RPE scale so having a section where the client can put in their RPE, for example, would be great. There are other things I track to so leaving extra sections as customizable would be great. Another massive feature for me would be an area for clients to fill in a check-in form. I know the software has forms but it would be great if the same form could be filled in numerous times with the data being stored. Having seperate check-in forms for each week just leaves the overall form list cluttered.

"Long time trainer and first time user"

Commentaires: I am solving the problem of being too limited to reach those far from me in other states and countries. I feel with this product I can deliver a better quality of service to my clients by giving them more thorough comprehensive programs and accountability

Avantages: I really loved the pre made programs and nutrition plans! Nutrition is my specialty and having that for my clients is huge.
I also love the "packages" feature so that i can pre prepare and sell packages

Inconvénients: There was one feature in a different software that almost had me registering under them instead and that was the ability for the client to video themselves doing the physical assessment movements already programmed.
There are also some really good exercises not listed in this database just yet such as the Turkish Getup with kettlebell