--- description: EvaluAgent : qu'en pensent les utilisateurs ? Lisez les avis clients sur EvaluAgent, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EvaluAgent - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion du personnel](/directory/30210/workforce-management/software) > [EvaluAgent](/software/148526/evaluagent) # EvaluAgent Canonical: https://www.capterra.lu/software/148526/evaluagent Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/148526/evaluagent?page=2) > Réduisez vos coûts opérationnels et offrez une expérience client améliorée en optimisant le contrôle qualité et en éliminant les feuilles de calcul. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise EvaluAgent ? Que votre entreprise de service client compte 10 ou 10 000 agents, EvaluAgent offre une solution complète et évolutive qui vous permettra d'évaluer, d'accompagner et de motiver vos meilleurs agents. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 20 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: EvaluAgent - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 15,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, chinois, espagnol, français - **Pays disponibles**: Royaume-Uni ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse des tendances - Automatisation des processus et flux de travail - CTI (couplage téléphonie informatique) - Collecte de données multicanal - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Enregistrement des appels - Formulaires personnalisables - Gestion de l'apprentissage - Gestion de l'expérience client - Gestion de la conformité - Gestion de la formation - Gestion de la qualité - Gestion des audits - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des performances - Gestion des plaintes - Gestion des risques - Gestion des évaluations - Goal Setting/Tracking - Journalisation des appels - Logiciels d'actions préventives et correctives - Logiciels d'expérience client - Mesure des performances - Modèles personnalisables - Multiples modèles de notation - Portail libre-service - Rapports et analyses - Recherche en libre-service - Suivi des appels - Suivi des compétences - Suivi des plaintes - Sécurité des données - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transcription automatique - Visualisation de données ## Intégrations (15 au total) - Aircall - Amazon Connect - Dixa - Freshdesk - Help Scout - Intercom - Nicereply - Peopleware - Puzzel - Redbox - Salesforce Sales Cloud - Talkdesk - Twilio - Zapier - Zendesk Suite ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) ## Catégories connexes - [Gestion du personnel](https://www.capterra.lu/directory/30210/workforce-management/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Gestion de la qualité](https://www.capterra.lu/directory/30099/quality-management/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Logiciels similaires 1. 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[Genesys Cloud CX](https://www.capterra.lu/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Avis ### "A great addition to our Quality Assurance program" — 5.0/5 > **Karine** | *22 mars 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: - it's visual: you can see at a glance what are your teams'/team members' strengths and were you need to focus the coaching - it takes the time consuming reporting part away, so you can actually focus more time on the coaching - it's interactive, and intuitive to use - features and changes requests are taken into consideration and implemented - their support team is amazing\! > > **Inconvénients**: Because I really have to pick one... I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck) > > We wanted to push our QA processes and overall quality of service to the next level. However the perspective of multiplying quality forms, evaluations and keeping track of all the reporting through multiple excel files, multiple locations, multiple languages was quite discouraging. On the contrary, working with Evaluagent opened more doors and allows us to tailor our QA program exactly as we wanted it. We've seen team members are more engaged, as they receive feedback in real time and can see their progress and results in a very visual way. Team Leaders are also seeing more easily potential for improvement and were excited to move away from the old fashion way of doing evaluations. It's still early stages, but we believe Evaluagent will be instrumental in helping us reach our quality progression goals. ----- ### "Evaulagent Review" — 4.0/5 > **Melissa** | *23 mai 2019* | Édition | Taux de recommandation : 8.0/10 > > **Avantages**: I love the dashboard. It gives an instant view of performance at a glance which saves time in report running etc. Sometimes you need the granular detail, others you just need a quick glimpse and this is exactly what it provides. > > **Inconvénients**: I get a little bit confused with the reporting but i am sure that if I watched more of the videos I would be able to figure it out. I also wish there was a way to select a specific date range on the dashboard. We can only select last 7 days, 30 days, this month etc but sometimes we run over into the following month so it would be good to see specific dates. > > It has given us more flexibility with our QA. It's allowed us to monitor closer and with the Agent side of things now being live it will open a new world from their point of view of having instant access. This in turn should improve the service we are providing to our customers. ----- ### "Supporting CS by being a good CS too" — 4.0/5 > **Sandrine** | *4 juin 2019* | Services aux consommateurs | Taux de recommandation : 7.0/10 > > **Avantages**: I like the format, the way we could do reporting and see how with just a grid, we could extracts lots of info to help our QA and our teams. > > **Inconvénients**: The structure is too rigid as we can bearly erase anything, the report is the same, I cannot see agent per agent, or team per team really, no way to get all audits feedbacks somewhere for one to one etc. > > The CS has been amazing and taking into consideration all improvements escalated, wish we will carry on like that\! ----- ### "Focused on one thing and does it very well\!" — 5.0/5 > **Peter** | *9 juillet 2019* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: Simple, intuitive interface yet feature rich. > > **Inconvénients**: Nothing major, one thing is the user management, it can be clunky to add/update users but a new API capability about to launch will hopefully simplify that > > Excellent, from pre-sales through to implementation, we've been highly supported. The team are friendly, flexible and available and it's been a pleasure so far\! ----- ### "Quality Assurance and Compliance Manager" — 5.0/5 > **Shakeel** | *16 janvier 2019* | Équipements publics | Taux de recommandation : 10.0/10 > > **Avantages**: Highlighting live risks to help mitigate further risks. Continued support from Reg ( Legend) > > **Inconvénients**: The new version meets all of our requirements, external auditors stated Evaluagent’s platform helped us achieve a robust internal defence. > > Evaluagent are willing to go above and beyond for their clients. Any support required they are willing to roll their sleeves up and get stuck in to help you achieve your output. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/148526/evaluagent?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/148526/evaluagent) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Données structurées