A complete solution

Publié le 17/09/2019
Mike C.
Managing Director
Jeux d’argent et casinos, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.

Avantages: Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

Inconvénients: The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

Big Change is a Big Help at a surprisingly small cost

Publié le 14/05/2019
Thomas T.
Operations Manager
Produits alimentaires, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: From the initial meeting with Roger from Big change to today, where we are over 2 years using the system, the process has been fantastic.
Representatives (who handled the implementation and training) really took the time to get to know our business and what we wanted to achieve with the system. Representatitve, having worked with many other companies gave us some very useful ideas on how small changes in the way we do things that would help us get the full benefit.
Whilst using Big Change hasn't changed our route from initial inquiry/sale to installation it has completely streamlined the way we complete this process. Before, a sale would require stacks of paperwork passing through 10+ hands before being installed risking lost or incomplete paperwork. Big Change has completely removed all possibilities of mislaid/incorrect paperwork and the workflow is now completed in 3 easy steps on the system and has a completely transparent work flow.
Operationally, being able to see jobs being completed in real time enables us to provide a much better level of customer service along with scheduling tools and route optimisation.
The engineering team now have access to more information regarding the customer; stocks, previous jobs etc. This enables them to offer a better level of service and first fix percentage.
Big Change Customer service is some of the best I have experienced.

Avantages: Costs
Ease of use/Simplicity
Integration with Sage Accounting Software
Cloud based so accessible anywhere at anytime
Real time job updating
Automatic reporting
Customer booking site
Ease of retrieving information in Excel/Word/PDF format
Vehicle Tracking
The EXCELLENT customer service from the Roadcrew team

Inconvénients: Being cloud based is an issue with inconsistent or unstable internet connections

Big Change Job Watch

Publié le 14/05/2019
Duncan T.
Operations Manager
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Moving from our previous CRM software to Job Watch has proved to be a very successful venture. It has greatly improved our job scheduling along with helping us become GDPR compliant. The on boarding and setting up process was completed by the Big Change team without any issue, we were up and running in reasonably short period of time.

Avantages: Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

Inconvénients: The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

Love it!

Publié le 10/09/2019
Debbie M.
Owner/Manager
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Changing to a paperless system for our office and mobile engineers has been very beneficial and very easy. We're a small business and I can now manage my engineers from anywhere in the world. I save so much time in the office not having to upkeep a spreadsheet system and emailing engineers, this process is replaced with a couple of minutes to add a job to the system and it's instantly on the engineer's tablet. I also have all historical job data available at the tap of a button from anywhere in the world, no more searching through files.

Avantages: It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

Inconvénients: There's nothing I don't like about the software

Bigchange Review

Publié le 21/08/2019
Andrew G.
Service Manager
Génie mécanique ou industriel, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
2 / 5
Support client
3 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Good, could be better in regards to API

Avantages: Somewhat adaptable, The ability to see the work finished and ready to invoice asap

Inconvénients: Support, especially with API, you have to wait for a developer to look over the issue. Our IT also bemoans that the API changes without warning

Great Software backed up by a Great Customer Service Team

Publié le 16/09/2019
Mark C.
Director
Restaurants, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: From day one Big Change have been great to work with over the years, I would describe it as a partnership they really want you to succeed in business with them driving the software side of it. We have had the pleasure of the CEO spending the day with us seeing if they can help improve any back office related.

Avantages: It was a one stop shop that catered for all our business needs.

Inconvénients: To date I haven't had any cons, Big Change are always updating and improving their services

It's the BigChange your business needs

Publié le 16/05/2019
Lee W.
System Support Manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Using the software has enabled our business to go paperless, and keep customers updated with their jobs. Roadcrew (BigChange customer support) are excellent at resolving any issues you have.

Avantages: The software is designed in such a way that it can easily be user bespoke to your business needs, allowing it to be used across many business sectors. It removes the need for paperwork, you can go completely digital, with your customers receiving there digital paperwork immediately after the job has been completed straight into their inbox. Automatic notifications are excellent for keeping your customer up to date with the jobs progress.

Inconvénients: The software was originally for logistics and therefore some of the front end is wording logistics bias. ie engineers are drivers!

Big Change Journey Watch Software

Publié le 18/09/2019
Alan B.
Environmental Manager
Entreposage, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Basic vehicle tracking and defect reporting. Able to resolve customer requests for times on site and expected times for delivery etc. Big Change have a fantastic support team and are always available 24/7 through there roadcrew services.

Avantages: The software is simple to use and efficient with regards to reporting and emailing require data depending upon our requirements

Inconvénients: There are no cons with the software - easily accessible from any device with internet connection.

Great product

Publié le 13/05/2019
Jane C.
Office Manager
Biens de consommation, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have a much more joined up CRM system, making it much faster to access customer records than with our previous system. We are also able to send out invoices to customers without the need to raise invoices on SAGE. This is much faster and therefore we receive payments quicker.

Avantages: The ability to pull out reports, particularly when linked to the 'notes' for customers. This has proved to be very useful to the business, enabling us to send out targeted marketing information.

Inconvénients: We haven't so far been able to link it to our SAGE package. It would be really useful to be able to link the stock used by our engineers when out in the field, directly to our stock movements on SAGE. This may be possible, but we haven't yet been able to work it out if it is.

Fundamentally changed our business for the better

Publié le 22/05/2019
Michael C.
Company Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall we are delighted with to be powered by Big Change. We feel our voice is listened to and genuinely feel valued as a customers. We have never received positive customer service like the Team at BigChange deliver. Road Crew customer services are fantastic and are always at the other end of the phone to offer advice and help with system operation. They genuinely want to help. The values and culture BigChange have developed is inspirational.

Avantages: 1 - workflows , automation , processes , customer fields , flags , photographic job reporting , templates.

Inconvénients: 1 - we appreciate changes can take time when system glitches are found, if the time to resolve could be quicker that would be beneficial to our business. 2 - Diary Layout

Great Software

Publié le 21/08/2019
Chloe S.
Office Manager
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall the software has vastly improved our efficiency and we are very happy with this. We use the system daily and couldn't not imagine working without this software type in place.

Avantages: The amount of information you can store within this software is great you can access all your important info and it is all easily accessible in one place
Efficiency
Friendly Road Crew Customer Services
Job History
Map/Tracker

Inconvénients: Waiting times for resolving issues with customer services relayed 2 weeks
System error causing slow use or none use of the software occur too often
System seems unpredictable when booking in jobs at times it deletes information that we have typed in and refreshes the job as blank

A helping hand..

Publié le 07/08/2019
Bill D.
Operations manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We have improved our exchange of information between engineers, office staff and the client, nothing gets missed or forgotten, it is an electronic helping hand.

Avantages: The integration of tracking and job management has allowed us to streamline our busy call out service.

Inconvénients: Occasionally, the "one size fits all" package doesn't relate exactly to our specific operation.

Réponse de l'éditeur

envoyé par BigChange le 08/08/2019

Thank you so much for taking the time to leave this review. It's great to hear about the difference BigChange is making to your operation, and we appreciate the feedback. Our product team take this feedback and use it as part of the continuous development and innovation programme that we run.

Vehicle Tracking

Publié le 15/08/2019
Kenneth T.
Operations Manager
Transport routier/ferroviaire, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The only issue we have had is vehicles dropping out of range and loosing data, which is probably mainly due to the locality of our operation, however there have been some occasional web outages too, Overall the support and quality of the product is good

Avantages: Simple to use interface, reporting (although we do not use the system to its full potential), access to historical data

Inconvénients: As far as the software is concerned, we have no issues

Big change

Publié le 15/08/2019
Kirstin H.
Managing Director
Hôtellerie, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
4 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Avantages: It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly

Inconvénients: Would like to see customer assets separate from stock

Buyer beware

Publié le 20/06/2019
Paul A.
General Manager
Eau/gaz/électricité, 2-10 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
3/5
Note globale
1 / 5
Facilité d'utilisation
1 / 5
Fonctionnalités
2 / 5
Support client
1 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The training was poor to say the least - we were told four different ways to process jobs in four separate training sessions , the support has been average - if you're gong to purchase this system, you need to get used to being told that any problem that you are experiencing cannot be replicated at their end - that's the tech equivalent of eeee, I dunno! We aren't at all satisfied with the product and BigChange have lost interest in the issues that we are having so we are stuck with it for the 5 year contract.

Avantages: We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

Inconvénients: It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

Réponse de l'éditeur

envoyé par BigChange le 21/06/2019

Paul, we are sorry to hear that you are dissatisfied with these functions of JobWatch and the service we have provided. We will be in touch today to arrange to come see you, listen to your concerns, ensure we have an accurate understanding of your business scenarios and seek ways in which we can help. We are committed to finding a suitable way forward.

Job Watch

Publié le 01/07/2019
Matthew M.
Managing Director
Automobile, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
4 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Overall very positive. Some great members of staff that are really helpful. We have experienced some negative interactions and sometimes it takes several calls to get someone to listen and resolve an issue.

Avantages: The ability to manage quickly plan and manage our mobile workforce

Inconvénients: Some of the areas we would like to use are over complicated and inflexible.

JSM Building Solutions vehicle tracker

Publié le 14/08/2019
Jeff S.
Director
Construction, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: we`ve been able to see if any of the vehicles are been used when they shouldn`t and able to give clients immediate ETA`s on engineer arrival times.

Avantages: easy to access on mobile devices, able to set alerts and run reports including driving behaviour

Inconvénients: None really, compared with others systems we`ve used.

Review on Big Change

Publié le 14/08/2019
Jayne M.
Administrator
Produits chimiques, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We can send out worksheets to clients easily saving office man hours from hand writing the sheets.

Avantages: Its easy to see what the engineers have done and look back on any specific dates, produce reports etc.

Inconvénients: Sometimes you cant see a clients signature on the sheet even when it is there.

A Top Market Leading Product

Publié le 17/09/2019
Phil D.
Contract Manager
Logistique et chaîne d'approvisionnement, 501-1 000 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Very good. Customer service team are extremely professional and supportive.

Avantages: How easy it was to use and train people
on. The functionality and adaptability are first class.

Inconvénients: No issues or nothing that I am not a fan of.

Jobwatch

Publié le 09/09/2019
Dannii B.
Operations Manager
Eau/gaz/électricité, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Excellent from customer service, price to use

Avantages: Ease of allocating and scheduling jobs. CRM system which is easy to see all jobs easily on one customer or address

Inconvénients: Sometimes the worksheets are long winded but you get what you put into it!

Big Change Review

Publié le 21/08/2019
Jackie K.
Company Secretary/Director
Construction, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
4/5
Note globale
5 / 5
Facilité d'utilisation
4 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Avantages: Much faster with processing invoices and assigning jobs to engineers.

Inconvénients: Long process if you want to increase prices of parts overall, took over 2 months last time with lots of chasing.

Ocean King Ltd

Publié le 13/08/2019
Norman T.
Operations Director
Vente en gros, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
Provenance de l'utilisateur 
5/5
Note globale
3 / 5
Facilité d'utilisation
3 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: Customer Support is excellent

Avantages: Intuative to use, however hard to master. Excellent Customer Service Support.

Inconvénients: Hard to Master. Replacement Fobs are not covered and are expensive.

So easy to use and the support staff are amazing

Publié le 15/05/2019
John C.
Operations Manager
Équipements publics, 13-50 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: What a fantastic business, from the top to the road crew staff i have nothing but praise

Avantages: the road crew are fantastic for information and guided help

Inconvénients: i have no issues with it. any problems i have had have been resolved so quickly

The best on the market hands down

Publié le 15/05/2019
Uriel A.
IT & Systems Manager
Construction, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
Provenance de l'utilisateur 
5/5
Note globale
5 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
5 / 5
Support client
4 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: The BigChange software has really taken over the way we do things and is now constantly pushing our business forward to be more efficient in all the areas it encompasses.

Avantages: We like the ease of use and the fact that it was really easy for all the staff here to adjust to and start using.

Inconvénients: The integration features aren't as fully featured as we initially thought which means we can not use it in our business

Review

Publié le 15/05/2019
Utilisateur vérifié
Customer Experience Manager
Fabrication électrique/électronique, 51-200 employés
Temps d'utilisation du produit: plus d'un an
Provenance de l'utilisateur 
5/5
Note globale
4 / 5
Facilité d'utilisation
5 / 5
Fonctionnalités
3 / 5
Support client
5 / 5
Rapport qualité-prix
Probabilité de recommander le produit :
Très faible Très élevée

Commentaires: We are now becoming paperless and streamlining all our processes

Avantages: Easy to use for all aspects of work, and combines Office and Engineers really well.

Inconvénients: Any suggestions take a while to action, if not a all.