--- description: Efficy CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Efficy CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Efficy CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [Efficy CRM](/software/149894/efficy-crm) # Efficy CRM Canonical: https://www.capterra.lu/software/149894/efficy-crm Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/149894/efficy-crm?page=2) > Connu pour être le CRM le plus flexible d'Europe, Efficy offre une solution complète et personnalisable qui redonnera la pouvoir à vos collaborateurs. > > Conclusion : 90 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Efficy CRM ? Banque \& Assurance, Cabinets d'avocats et de conseil, Collectivités, Distribution, Immobilier, Industrie, IT, ONGs, Santé, Secteur public, Transport, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 90 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Efficy - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 49,00 € - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, croate, danois, espagnol, finnois, français, grec, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, roumain, russe, slovaque, suédois, tchèque, turc - **Pays disponibles**: Allemagne, Andorre, Autriche, Belgique, Bulgarie, Croatie, Danemark, Espagne, Finlande, France, Gibraltar, Grèce, Hongrie, Irlande, Italie, Luxembourg, Malte, Monaco, Norvège, Pays-Bas et 10 de plus ## Fonctionnalités - Accès mobile - Analyse visuelle - Automatisation des processus et flux de travail - Base de données de clients - Communication multicanal - Contacts partagés - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Fonctions pour secteur de l'assurance - For Financial Institutions - Formulaires personnalisables - Gestion de contenu - Gestion de la base de connaissances - Gestion de la communication - Gestion des activités commerciales - Gestion des boîtes de messagerie - Gestion des calendriers - Gestion des campagnes - Gestion des collectes de fonds - Gestion des documents - Gestion des donateurs - Gestion des enquêtes et sondages - Gestion des incidents - Gestion des pipelines - Gestion des rendez-vous - Gestion des réunions - Gestion des tâches - Génération de leads - Historique des clients - Logiciels d'expérience client - Modèles prédéfinis - Notes et commentaires - Outils de collaboration - Partage des fichiers - Planification et programmation de projets - Profils de clients - Rapports de ventes - Recherche en texte intégral - Recherche/Filtre - Reporting et suivi de projet - Routage automatisé - Saisie de documents - Scripts d'appel - Segmentation de la clientèle - Signature électronique - Stockage de documents - Suivi de l'engagement - Suivi des appels - Suivi des clients - Tableau de bord d'activités ... et 61 fonctionnalités supplémentaires ## Intégrations (23 au total) - ACTITO - BlueMind - Creditsafe - DigDash - Docusign - Flexmail - Gmail - Google Docs - Kiamo - Mailchimp - Mailjet - Mapo - Microsoft Excel - Microsoft Outlook - Microsoft PowerPoint ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels CRM en ligne](https://www.capterra.lu/directory/30072/online-crm/software) - [Outils collaboratifs](https://www.capterra.lu/directory/15/collaboration/software) - [Logiciels de CRM pour PME](https://www.capterra.lu/directory/31583/small-business-crm/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Zoho CRM](https://www.capterra.lu/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 3. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) 4. [Pipedrive](https://www.capterra.lu/software/132666/pipedrive) — 4.5/5 (3042 reviews) 5. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Much more than a CRM, it is a complete product to manage "knowledge" within your company" — 4.0/5 > **Jean-Philippe** | *19 mai 2017* | Loisirs, voyage et tourisme | Taux de recommandation : 9.0/10 > > **Avantages**: We have been implementing this tool in 2011. we have 5 different departments with 5 different needs and we have with Efficy to help our different needs. - amazing flexibility to customize your own process, fields, lookup etc... - very good presentation. "flat" design straight to the point. - good communication with the supplier to move forward your project. If you are looking for a tool that will support different specific needs from sharing information, dealing with sales needs, managing pool of pictures, you will make the right choice with this tool. We had also the possibility to "feed" more than 80% of our website with information coming directly from Efficy (text, pictures, profiles, etc..). Great tool > > **Inconvénients**: The great flexibility is sometimes "challenging" in the sense that due to the fact that we can add so many features... sometimes it could disturbing for the users and for the project manager to follow. > > \- better communication within the company - better process in place to manage information - better sales activities ----- ### "Versatile CRM with a very broad functionality set" — 5.0/5 > **Bart** | *15 mars 2017* | Événementiel | Taux de recommandation : 10.0/10 > > **Avantages**: Versatile Customer Care Easy to use web-based fast Outlook integration > > **Inconvénients**: The webinterface can be a bit overwhelming in the beginning Importing data has to be handled by the programmers, the built-in import tool is a bit outdated. > > Once you get the hang of it, you will find out that Efficy really is a great and versatile CRM. It's easy to use Web-Interface is very adaptable and has a great system of customizable views. Efficy has been neatly integrated into our way of working without a minimum amount of development and the learning curve for our employees wasn't too steep so that the transition from our old system to Efficy went fluently. Often forgotten when making a buying decision but I really would like to stress on the quality of the customer support at Efficy's. Good customer care will make your CRM journey a lot easier and with Efficy you will find out that they can make the difference with the competition. ----- ### "Ines CRM" — 3.0/5 > **Riham** | *28 février 2022* | Production alimentaire | Taux de recommandation : 5.0/10 > > **Avantages**: a database were one team can have access to information simultaneously > > **Inconvénients**: I cannot really precisely say because I have not had a proper formation to learn how to use it but i would love to in the near future ----- ### "Cannot imagine to be using another system" — 5.0/5 > **Stijn** | *15 mars 2017* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - easy to use - web-based \>\> reachable everywhere > > **Inconvénients**: - > > I've known Efficy since the beginning. The system and it's logic behind has always felt natural for me and easy to use. The amount of information that can be put into it stays manageable and clear thanks to the ability to view everything from different point of views and still be able to find the data you need where you need it. I would recommend it to everyone who wants to work efficient and productive. The ease of use combined with the possibility to integrate the system with well-spread tools like Office and the possibility to integrate it with nearly every other system makes Efficy CRM a incredible powerful tool that stays flexible and agile despite the power of the system. ----- ### "Very flexible and easy to use" — 4.0/5 > **Jens** | *26 septembre 2017* | Taux de recommandation : 9.0/10 > > **Avantages**: - Very easy to use and intuitive - Flexible: Easy to add or change fields to the system using the configuration tool - Queries/Reports: End users can create queries \& reports by themselves - Outlook synchronization works very well - Interfacing with other software (SAP, Qlikview) using the datasynchro tool allows you to load data from other software. - Office integration allows you to create templates in an easy way - Efficy has the possibility to work offline. > > **Inconvénients**: - Efficy on mobile phone still has some space for improvement (In development). - The offline installation need to be setup by a technical skilled person. > > Centralised customer information Sales is making offers in an uniform offer template Better view on sales' agenda and activity ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/149894/efficy-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/149894/efficy-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées