Avis clients sur Drift

Logiciel de Live chat

Avantages :

Drift est un logiciel très efficace , permettant de rester en contact avec les clients en faisant les comptes. C'est un très bon logiciel.

Inconvénients :

Je n'ai pas d'inconvénients avec ce logiciel pour le moment.

Logiciel de chat sécurisé

Avantages :

Avec ce logiciel on assure de très bon travail , les messages électroniques permettant le marketing. C'est un bon logiciel

Inconvénients :

J'ai pas de problème avec Drift , j'apprécie beaucoup.

Logiciel de Chat direct

Avantages :

Un nouveau logiciel de discussion en ligne et de gestion clientèle avec des mails professionnels et de très bonnes qualités relationnelles et d'interface permettant d'intégrer des nouveaux logiciels de CRM

Inconvénients :

C'est le meilleur produit de Chat en direct. Je n'ai pas de soucis à ce niveau

Logiciel de Live Chat

Avantages :

Top produit de gestion clientèle très professionnel permettant de travailler à distance et tte sécurité avec des fonctionnalités modernes et facile a utiliser .

Inconvénients :

Top et simple , sympa . Je n’ai jamais eu de problème avec Drift . Je le recommande

Logiciel de Messagerie

Avantages :

J'utilise Drift comme plateforme de messagerie électronique très performant et simple à utiliser grâce à ses fonctionnalités. Ça me permet d'intégrer d'autres logiciels également.

Inconvénients :

C'est une plateforme de messagerie électronique très efficace et très de créer des tickets. Je souhaite la mise à jour et l'intégration des autres logiciels

Logiciel de Chat

Avantages :

Un très bon produit de messagerie et de Chat direct avec des meilleurs fonctionnalités . Facile pour le déploiement et simple à gérer le service client

Inconvénients :

Un meilleur produit de messagerie et de Chat direct . J'adore

Logiciel très simple

Avantages :

Facile et rapide permet d'intégrer d'autres produits et très professionnel. J'adore son interface d'utilisateur.

Inconvénients :

Un très bon produit que j'apprécie et je n'ai aucun problème avec Drift. Ça été une expérience professionnelle

Logiciel de marketing

Avantages :

C'est un super produit pour aider les entreprises à augmenter leurs revenus. Très facile et sympa avec une conversation meilleurs. J'adore

Inconvénients :

Un super produit et sympa. Je trouve que l'équipe assistante va l'héberger dans tous les pays bientôt. C'est intéressant

Logiciel de Support agent

Avantages :

C'est très flexible et rapide pour le support client. Très moderne et avec une bonne qualité et de fonctionnalités tellement innovante. Ça permet de gérer les messages électroniques . J'ai aimé Drift

Inconvénients :

C'est un super logiciel très simple et très bon pour la gestion des messageries électronique . Je vous le recommande

Logiciel de marketing conversationnel

Avantages :

Drift est une bonne plateforme de gestion des messages électronique qui permet l’automatisation du marketing et la gestion du temps.

Inconvénients :

Drift est un bon produit que je peux conseiller mais le problème est que le prix n’est pas abordable pour tout le monde.

Logiciel de conversation marketing

Avantages :

C'est un logiciel hors norme niveau interfaces et fluidité. Simple et efficace

Inconvénients :

Contrairement aux autres logiciels concurrents ce logiciel propose moins de fonctionnalité

chatbot master

Commentaires : Je suis absolument ravi d'avoir découvert Drift, un outil de chatbot qui a vraiment révolutionné ma façon de gérer les interactions avec mes clients. Depuis que j'ai intégré Drift à mon site web, j'ai constaté une augmentation significative de l'engagement et des conversions.

Avantages :

Flexibilité de l'expérience, la rapidité dans les repenses

Inconvénients :

le design peut etre mieux, et la personnalisation et compliqué sur le dashboard

Logiciel de messagerie

Avantages :

C'est une platforme très simple à utiliser,interactive et amusant

Inconvénients :

J'utilise la platforme il y a un bonoment et j'ai pas de choses encore à reprocher

Logiciel de chat

Avantages :

Drift un incroyable logiciel à succès. Avec ce logiciel, j'ai une grande facilité à travailler à distance avec mes équipes grâce au chat en direct. Très facile pour le déploiement.

Inconvénients :

Un service qualité prix très favorable, grâce à son service client, je peux le recommander tout simplement.

Logiciel de marketing

Avantages :

Une plate-forme de vente qui assure une bon controle de ses activités

Inconvénients :

Pas d'inconvénients à déplorer, c'est une application qui a tout pour faciliter la tâche aux utilisateurs

Logiciel de gestion

Avantages :

C'est un tres bon logiciel qui est utilisé pour les Operation de back Office. Il est utilisé à plusieurs Systeme .

Inconvénients :

Je recommande ce ce logiciel sécurisé au utilisateur.

Drift is one of the best programs for chatting with visitors to your website.

Avantages :

Very intuitive and easy to use, you don't need to be an expert to implement your communication strategy with this tool.

Inconvénients :

However, the free version is rather limited in terms of features.

Drift is the best 'customer chat' system on the market

Commentaires : Once again Drift have helped to define what companies should be using chat software for. Yes, it is for 'live chat', that much is obvious. But DRIFT define their tool as helping to deliver 'conversation marketing', and that for me really helps to define how companies should be using Chat software - to start and nurture a conversation that could lead to an ongoing relationship.

Avantages :

Love Drift. It is very easy to use but more importantly, it is very easy to love using. This is important in software adoption and Drift is one of the best examples I have seen of this in recent years. They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.

Inconvénients :

Hard to say. Probably the fact that although the core product is free (and you get lots of awesome features), you have to upgrade to the 'fullest licence' in order to get the 'uber cool' tools such as allowing the 'chat users' to book an appointment directly into the Calendar of the chosen agent.

A time consuming disappointment.

Commentaires : We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.

Avantages :

Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.

Inconvénients :

I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

The best chat AI.

Commentaires : Using this for sales as well as support automation, and it's paid off well and works with our sites.

Avantages :

The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.

Inconvénients :

I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.

Simple setup, solid results

Commentaires : Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.

Avantages :

It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.

Inconvénients :

The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.

Drift could be Intercom, but it isn't...

Commentaires : We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.

Avantages :

We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.

Inconvénients :

Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.

Good Conversational Marketing Tool

Commentaires : Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.

Avantages :

Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.

Inconvénients :

Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.

Best Realtime communication chat tool

Commentaires : We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Avantages :

We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.

Inconvénients :

The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

kickstart conversation marketing

Commentaires : It has been great but i believe much more integrated approach is needed.

Avantages :

started using drift for our startup after moving away from HubSpot. It has been a great learning curve for us. Some aspects I love about drift is the lead tracking and bot performance. Also leveraging drift for email and phone converation as a CRM is a big plus. Also scheduling and calendar invites make is better than calendly

Inconvénients :

Would love if drift can be an email server as well so that we can skip email server costs. It does most of the things already just needs a sync from gmail. It is very expensive especially since you have to pay upfront for the startup plan