---
description: Listen360 : qu'en pensent les utilisateurs ? Lisez les avis clients sur Listen360, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Listen360 - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de satisfaction client](/directory/30541/customer-satisfaction/software) > [Listen360](/software/151950/listen360)

# Listen360

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> Plateforme d'engagement client avec suivi des impressions, capture des opinions, suivi en boucle fermée, publication des avis et analyse de texte.
> 
> Conclusion : 56 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Listen360 ?

Conçue pour les clubs de fitness, les services à domicile, les services aux consommateurs, la santé et la beauté, les soins de santé, etc., il s'agit d'une plateforme basée sur le cloud qui aide à améliorer les interactions des clients avec les entreprises.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 56 Avis |
| Simplicité | 4.7/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Listen360
- **Pays**: Alpharetta, É.-U.
- **Fondé**: 2009

## Contexte commercial

- **À partir de**: 99,00 $US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: anglais
- **Pays disponibles**: Canada, États-Unis

##  Fonctionnalités

- Alertes/Notifications
- Analyse de texte
- Analyse des sentiments
- Analyse des tendances
- Analyse visuelle
- Automatisation des processus et flux de travail
- Collecte de données multicanal
- Commentaires anonymes
- Communication multicanal
- Demande d'avis
- Distribution multicanal
- Enquête mobile
- Enquêtes et feedback
- Formulaires personnalisables
- Gestion de l'expérience client
- Gestion de la communication
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des enquêtes et sondages
- Gestion des réponses
- Messagerie SMS
- Modèles personnalisables
- Notification en cas d'avis émis
- Partage social
- Prise en charge de plusieurs langues
- Promotion sociale
- Rapports et analyses
- Segmentation
- Segmentation de la clientèle
- Sondages d'opinion
- Structure des enquêtes de Net Promoter Score (NPS)
- Suivi des plaintes
- Surveillance des avis émis
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations
- Visualisation de données

## Intégrations (24 au total)

- ClubReady
- Customer Lobby
- Daxko Operations
- Dispatch
- Google Calendar
- Jonas Construction Software
- MarketSharp
- Microsoft Outlook
- Mindbody
- Nexa Virtual Receptionist
- PaySimple
- Perkville
- Pike13
- Procare Solutions
- Profit Rhino

... et 9 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Support téléphonique
- Chat

## Category

- [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software)

## Catégories connexes

- [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software)
- [Logiciels de NPS (Net Promoter Score)](https://www.capterra.lu/directory/32075/nps/software)
- [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software)

##  Logiciels similaires

1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews)
2. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
3. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [Broadly](https://www.capterra.lu/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
5. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)

## Avis

### "Game changer\!" — 5.0/5

> **Matt** | *26 avril 2019* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: Absolute game changer the best in survey and NPS design.  The ability to focus on detractors and your clients at risk so easy is great
> 
> **Inconvénients**: The number of clicks to get to the screen to address a at risk user

-----

### "Easy way to get customer feedback" — 5.0/5

> **Kara** | *30 octobre 2024* | Hôtellerie | Taux de recommandation : 9.0/10
> 
> **Avantages**: Easy to work with, automatically surveys customers for you
> 
> **Inconvénients**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)
> 
> Easy to work with, works well with Salesforce

-----

### "Listen 360" — 3.0/5

> **Chanda** | *19 février 2020* | Services aux consommateurs | Taux de recommandation : 8.0/10
> 
> **Avantages**: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
> 
> **Inconvénients**: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
> 
> Works well for what it is supposed to do. A great way to hear from your customers.

-----

### "Listen360 all the way." — 4.0/5

> **Chryste** | *8 décembre 2024* | Produits alimentaires | Taux de recommandation : 6.0/10
> 
> **Avantages**: Very easy to use, havent had any problems with it since started using it 3 months ago
> 
> **Inconvénients**: Nothing so far. Havent had any issues with it.
> 
> Definitely recommended Listen360. Very easy and isnt too pricey

-----

### "Good Feedback & NPS Tool for the Price" — 4.0/5

> **Christian** | *26 juin 2025* | Appareils médicaux | Taux de recommandation : 8.0/10
> 
> **Avantages**: Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data.
> 
> **Inconvénients**: It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports.
> 
> Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/151950/listen360)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
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| de-CH | <https://www.capterra.ch/software/151950/listen360> |
| en | <https://www.capterra.com/p/151950/Listen360/> |
| en-AE | <https://www.capterra.ae/software/151950/listen360> |
| en-AU | <https://www.capterra.com.au/software/151950/listen360> |
| en-CA | <https://www.capterra.ca/software/151950/listen360> |
| en-GB | <https://www.capterra.co.uk/software/151950/listen360> |
| en-IE | <https://www.capterra.ie/software/151950/listen360> |
| en-IL | <https://www.capterra.co.il/software/151950/listen360> |
| en-IN | <https://www.capterra.in/software/151950/listen360> |
| en-NZ | <https://www.capterra.co.nz/software/151950/listen360> |
| en-SG | <https://www.capterra.com.sg/software/151950/listen360> |
| en-ZA | <https://www.capterra.co.za/software/151950/listen360> |
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| es-AR | <https://www.capterra.com.ar/software/151950/listen360> |
| es-CL | <https://www.capterra.cl/software/151950/listen360> |
| es-CO | <https://www.capterra.co/software/151950/listen360> |
| es-CR | <https://www.capterra.co.cr/software/151950/listen360> |
| es-DO | <https://www.capterra.do/software/151950/listen360> |
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| es-MX | <https://www.capterra.mx/software/151950/listen360> |
| es-PA | <https://www.capterra.com.pa/software/151950/listen360> |
| es-PE | <https://www.capterra.pe/software/151950/listen360> |
| fr | <https://www.capterra.fr/software/151950/listen360> |
| fr-BE | <https://fr.capterra.be/software/151950/listen360> |
| fr-CA | <https://fr.capterra.ca/software/151950/listen360> |
| fr-LU | <https://www.capterra.lu/software/151950/listen360> |
| it | <https://www.capterra.it/software/151950/listen360> |
| nl | <https://www.capterra.nl/software/151950/listen360> |
| nl-BE | <https://www.capterra.be/software/151950/listen360> |
| pt | <https://www.capterra.com.br/software/151950/listen360> |
| pt-PT | <https://www.capterra.pt/software/151950/listen360> |
| sv | <https://www.capterra.se/software/151950/listen360> |

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