--- description: CTM : qu'en pensent les utilisateurs ? Lisez les avis clients sur CTM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de téléphonie](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.lu/software/152004/call-tracking-software Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/152004/call-tracking-software?page=2) > Enregistrez le parcours client complet entre vos équipes et suivez toutes vos conversations à l'aide d'une seule plateforme grâce à CallTrackingMetrics. > > Conclusion : 155 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CTM ? Les entreprises, agences et call centers de toutes tailles qui souhaitent suivre les taux de conversion et automatiser leurs communications afin d'améliorer l'expérience client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 155 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallTrackingMetrics - **Pays**: Severna Park, É.-U. - **Fondé**: 2010 ## Contexte commercial - **À partir de**: 79,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Albanie, Algérie, Allemagne, Angola, Antigua-et-Barbuda, Argentine, Australie, Autriche, Azerbaïdjan, Bahamas, Barbade, Belgique, Belize, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine, Botswana, Brésil et 123 de plus ## Fonctionnalités - Accès mobile - Actions découlant d'un événement - Analyse des campagnes - Attribution entre canaux - Attribution multi touch - Cartographie du parcours client - Collaboration entre plusieurs utilisateurs - Communication multicanal - Enregistrement des appels - Enregistrements - Envoi de SMS en masse - Gestion de l'expérience client - Gestion de la qualité - Gestion des campagnes - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie planifiée - Numéroteur prédictif (predictive dialer) - Planification des campagnes - Planification des campagnes - Planification des rappels - Prise en charge de plusieurs scripts - Profils des appelants - Qualification de leads - ROI Tracking - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Réponses automatisées - Saisie téléphonique - Scripts d'appel - Suivi des appels - Suivi des conversions - Suivi des mots-clés - Sécurité des données - Tableau de bord - Third-Party Integrations - Transcription automatique - Transcription des appels - Transfert de fichiers - Transfert d’appel ... et 11 fonctionnalités supplémentaires ## Intégrations (65 au total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... et 50 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Catégories connexes - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software) - [Suivi des appels](https://www.capterra.lu/directory/30901/call-tracking/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) ## Logiciels similaires 1. [Ringover](https://www.capterra.lu/software/169627/ringover) — 4.7/5 (865 reviews) 2. [Convoso](https://www.capterra.lu/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Readymode](https://www.capterra.lu/software/136728/readymode) — 4.6/5 (142 reviews) ## Avis ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 avril 2026* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Inconvénients**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 novembre 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Inconvénients**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- ### "CTM Recommendation" — 5.0/5 > **David** | *21 avril 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Very user friendly and even better customer support. They help you get everything setup the way it should be. > > **Inconvénients**: I had some integration challenges with some platforms like Microsoft Bing paid ads but that could be due to Microsoft so not sure. > > I have been a customer of theirs since they first opened. My first account was with them in 2014 I believe. I would strongly recommend them for anyone needing call center technology for full data attribution and easy routing. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 avril 2022* | Marketing et publicité | Taux de recommandation : 2.0/10 > > **Avantages**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Inconvénients**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Good Platform" — 5.0/5 > **Arman** | *20 avril 2026* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: I can pull call recordings easily anytime, its very friendly to use , platform is nice and very practical > > **Inconvénients**: Two face identification, when i log back in every time ask to send text to my cella bit annoying that part > > ’m very happy with the platform and it’s business friendly usable and you can generate numbers. Tracking is not hard all around. It is a good platform I like it thank you. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/152004/call-tracking-software?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152004/call-tracking-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées