--- description: Marsello : qu'en pensent les utilisateurs ? Lisez les avis clients sur Marsello, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Marsello - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Marsello](/software/152524/goody) # Marsello Canonical: https://www.capterra.lu/software/152524/goody Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/152524/goody?page=2) > Goody est une solution de fidélisation des clients et de marketing automatisé qui fonctionne simplement \! > > Conclusion : 104 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Marsello ? Hôtellerie, pharmacies, commerces de détail, parcs d'attractions, automobile, tout \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 104 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Marsello - **Pays**: Auckland, Nouvelle-Zélande - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 60,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahreïn, Bangladesh, Belgique, Bhoutan, Biélorussie, Bolivie, Bosnie-Herzégovine et 175 de plus ## Fonctionnalités - Analyse des campagnes - Automatisation du marketing - Carte de fidélité - Cartes de fidélité - Gestion de la communication - Gestion des abonnements - Gestion des campagnes - Gestion des contacts - Gestion des promotions - Gestion des récompenses - Logiciels d'expérience client - Marketing multicanal - Mesure des performances - Planification des campagnes - Promotion sociale - ROI Tracking - Rapports et analyses - Rapports et statistiques - Segmentation - Segmentation de la clientèle - Suivi de l'activité des clients - Suivi des e-mails - Suivi des références - e-mail marketing ## Intégrations (19 au total) - BigCommerce - Cin7 Omni - Ecwid - Genius - Genius iPad Pos System - Instagram - Judge.me - Klaviyo - Lightspeed - Lightspeed Restaurant - Lightspeed Retail - Lightspeed eCommerce - Mailchimp - Meta for Business - Shopify ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software) - [Automatisation du marketing](https://www.capterra.lu/directory/6/marketing-automation/software) - [e-mail marketing](https://www.capterra.lu/directory/30013/email-marketing/software) - [Ambassadeurs de marque - Clients](https://www.capterra.lu/directory/31435/customer-advocacy/software) - [Logiciels de parrainage](https://www.capterra.lu/directory/30681/referral/software) ## Logiciels similaires 1. [Guusto](https://www.capterra.lu/software/186209/guusto) — 4.9/5 (3466 reviews) 2. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews) 3. [Referrizer](https://www.capterra.lu/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews) 4. [Smile.io](https://www.capterra.lu/software/169446/smile-io) — 4.9/5 (67 reviews) 5. [Tremendous](https://www.capterra.lu/software/197141/tremendous-rewards) — 4.8/5 (464 reviews) ## Avis ### "Goody is Great" — 4.0/5 > **Brian** | *20 janvier 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: It has enabled us to find a new level of Customer loyalty rewards that is easy to manage and even easier to interface with our customers - i wish i could have found this years ago > > **Inconvénients**: i don't really have anything at this time to complain or comment on > > we are really happy with it, happier still with the support and easy interfaces to our business and our customers ----- ### "Great App, Could be Better" — 4.0/5 > **Liam Styles** | *24 juillet 2024* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: Marsello is, at the time of review, the best platform for loyalty and email marketing for our business. There is a lot of customization and great analytic overview. > > **Inconvénients**: Marsello, at time of review, does NOT have a function that allows product recommendations tailored to individual purchases or cart activity. This means if you suggest any products via email marketing, it will always be a list of randomly generated products or manually selected ones. They will be the same for everyone. This feature is essentially useless for general purpose marketing or winback. Like many apps of its kind, it's a little too concerned with marketing itself instead of actually being a helpful app for clients. There are so many bells \& whistles that are little more than half-baked ideas that have never gone anywhere. > > Marsello allows lots of customization to suit your needs in most areas, but bafflingly little to none in others. It has a fairly customizable loyalty program disambiguated from $$ to points, which you can have mean the same thing, but most customers of ours dislike the points and would rather have their loyalty tracked in $$. ----- ### "Great to start with, but terrible when things go wrong" — 1.0/5 > **Mark** | *21 décembre 2025* | Vente au détail | Taux de recommandation : 2.0/10 > > **Avantages**: Great set up and intergration, worked well with our website and retail epos, Liked the unlimited marketing by email ability and metrics are good. > > **Inconvénients**: When things go wrong they're terrible at sorting things out, we've had an issue for a couple of weeks and nothing is being done about it. > > Avoid if you use woocommerce\!\!\! We updated our woocommerce store and re-activated the Marsello API. Marsello then saw all the old orders as new orders as they had been assigned new ID's within woo. this DUPLICATED every order on Marsello DOUBLING peoples loyalty rewards in an instant and potentially costing me thousand of pounds. Marsello has no checking in place to weed out dupicates even though EVERY order has the exact same date and time stamp and transaction amount. It's now been two weeks and marsello have failed to get back to me ONCE regarding a resolution for this. The reason we chose marsello is for the intergrations to lightspeed epos and woo, but looks like we'll be dropping lightspeed and marsello now. I've written this as a way to hopefully get this issue resolved as I have had nothing from marsello other than "we're looking in to it" emails every time i get in touch. Up to this point the experience has been good, other than the pop up which is poorly designed and looks like it's been coded by a 5 year old (my webdesigners comments) But I rate a company on their ability to resolve issues when things go wrong and on this occasion it's been a 1 star ----- ### "Great Product" — 5.0/5 > **Calvin** | *18 janvier 2026* | Produits alimentaires | Taux de recommandation : 9.0/10 > > **Avantages**: Excellent customer support and functionality. Every time I have an idea for an automation, we always manage to find a way to make it work for our business. The team are detailed in their support. Pricing is very reasonable. Easy to learn. > > **Inconvénients**: There is not much I would fault for Marsello, perhaps the only thing is sometimes a lag between updating my database from Lightspeed. ----- ### "A Simple, flexible CRM system for Point of Sale" — 5.0/5 > **Che** | *10 octobre 2018* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: We liked that our loyalty scheme was able to go fully digital. > > **Inconvénients**: Of course it could always be cheaper, but the price as it stands is completely reasonable for the product. > > Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'. Love goody. ----- Page : 1/5\ Suivant: [Page suivante](https://www.capterra.lu/software/152524/goody?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152524/goody) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées