--- description: XM for Customer Experience : qu'en pensent les utilisateurs ? Lisez les avis clients sur XM for Customer Experience, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XM for Customer Experience - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Engagement des clients](/directory/30906/customer-engagement/software) > [XM for Customer Experience](/software/152924/customer-frontlines) # XM for Customer Experience Canonical: https://www.capterra.lu/software/152924/customer-frontlines Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/152924/customer-frontlines?page=2) > Qualtrics CustomerXM permet aux entreprises de surveiller, de réagir et d’améliorer facilement chaque moment clé du parcours client. > > Conclusion : 255 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise XM for Customer Experience ? Des leaders en matière d'expérience client dans toutes les industries cherchant une solution rigoureuse et simple pour une gestion complète de l'expérience client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 255 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Qualtrics - **Pays**: Palo Alto, É.-U. - **Fondé**: 2013 ## Contexte commercial - **À partir de**: 1.500,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, espagnol, finnois, français, irlandais, italien, japonais, néerlandais - **Pays disponibles**: Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chine, Colombie, Costa Rica, Espagne, France, Inde, Irlande, Italie, Japon, Mexique, Pays-Bas, Porto Rico et 5 de plus ## Fonctionnalités - API - Analyse des comportements - Analyse visuelle - Analytique - Automatisation des processus et flux de travail - CTI (couplage téléphonie informatique) - Carte de fidélité - Collecte de données multicanal - Commentaires anonymes - Demande d'avis - Employee Coaching Tools - Enquêtes et feedback - Enregistrement des appels - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion de la qualité - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des données client - Gestion des enquêtes et sondages - Gestion des récompenses - Gestion des réponses - Historique des clients - Interface d'agent - Intégration de tiers - Logiciels d'expérience client - Logiciels de chatbots - Messagerie SMS - Mesure des performances - Notification en cas d'avis émis - Outils de collaboration - Questions personnalisables - Rapports et analyses - Rapports et statistiques - Routage automatisé - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'activité des clients - Suivi de l'engagement - Suivi des indicateurs clés de performance - Suivi des mots-clés - Suivi des plaintes - Suivi des problèmes - Suivi des rétentions - Surveillance des avis émis - Tableau de bord - Tableau de bord d'activités - e-mail marketing ... et 35 fonctionnalités supplémentaires ## Intégrations (38 au total) - Adobe Analytics - Annex Cloud Loyalty Experience Platform - BHN Rewards - Chattermill - ClickTale - DataGrail - Dynamics 365 Business Central - Freshdesk - Fuel Cycle - Fullstory - Glassbox - Grade.us - IVR Technology Group - Jira - Kantata ... et 23 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Catégories connexes - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) ## Logiciels similaires 1. [Typeform](https://www.capterra.lu/software/137289/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10426 reviews) 3. [Jotform](https://www.capterra.lu/software/158456/jotform-4-0) — 4.7/5 (2794 reviews) 4. [Connecteam](https://www.capterra.lu/software/153140/connecteam) — 4.6/5 (5058 reviews) 5. [SurveySparrow](https://www.capterra.lu/software/168823/surveysparrow) — 4.4/5 (121 reviews) ## Avis ### "Reliable and powerful tool" — 4.0/5 > **Humaira** | *6 septembre 2024* | Études de marché | Taux de recommandation : 9.0/10 > > **Avantages**: It is very user friendly tool. The drag and features saves a lot if time and minimizes the coding effirt > > **Inconvénients**: The data and analysis section needs to be improved. The costing is little high. > > The overall experience is very good. The support section covers every feature so even if we are stuck we can get help from support. ----- ### "Secure survey management platform" — 4.0/5 > **Ramya** | *26 juillet 2021* | Recherche | Taux de recommandation : 7.0/10 > > **Avantages**: -Data presentation- visuals, reports, spreadsheet -Personalized and blinded survey links -Automated features to send survey timed reminders through different channels -Automated features to customize and send Thank you notes. > > **Inconvénients**: Pricey- We use it through institutional license. > > We conduct trainings for journalists and use Qualtrics to get anonymized feedback and suggestions and to conduct pre-test, post-test and follow-up surveys. For this, multi-modal administration is important- including through emails and through personal messages. Qualtrics lets you track this infomration. ----- ### "Overall good product - Amazing customer support team, helps out fast and very efficient\!" — 3.0/5 > **Utilisateur vérifié** | *20 mai 2018* > > **Avantages**: Qualtrics offers a broad variety to create an attractive survey with many different question types. Also, the data analysis and report functions are easy to use and have a great functionality. The customer support team is simply amazing\! Helpful, fast, friendly and efficient. They even contact you via email if the problem could not be solved immediately (of course only if one agrees with being contacted). > > **Inconvénients**: The possibilities to export and translate the survey should be improved. Also, the design techniques (look \& feel) could be created easier to use and more options would be nice. ----- ### "Qualtrics - the best for surveys\!" — 5.0/5 > **Hannah** | *8 février 2020* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Qualtrics can be customized in basically an infinite amount of ways. My institution uses qualtrics for everything from very short to very long surveys, research studies, and more. Also, users can customize it so that it has their businesses logo/color. It can be 100% personalized. > > **Inconvénients**: I have not found anything I dislike about qualities. It works perfectly for me as both a survey-taker and a creator. > > Qualtrics is, in my opinion, the most capable and flexible software for survey creation. If you have money in the budget, buy this, you will not regret it. ----- ### "Friendly, complete and functional" — 4.0/5 > **Andrea** | *12 septembre 2020* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: It is so specific for digital contact with clients in many forms, RRSS, email, SMS, QR, and both personalized and anonymous links. It is very versatile and that allows you to develop different plans to reach the contacts. I am also surprised by the functionalities for text analysis, it really reduces the difficulty of processing open answers without strictly doing one by one review, it is intuitive although the accuracy must be fine-tuned. > > **Inconvénients**: Although I like and it is super useful its reports and dashboards, I would like to have more customization capacity, file formats to export results, and graphics or visualizations in reports and dashboards. It is very limited and generally difficult to distribute CSVs without first having to manually "clean" them. I would like to have a more standard excel format. It also happens to me with metrics, although the formula editor is a bit cumbersome, and the text analysis, although it seems advanced to me, I think that some filter levels are missing due to feelings of themes and general feelings, to make the revisions that a Sometimes the algorithm may fail. > > It is a powerful software, intuitive in many aspects, the surveys have a level of customization of flows, jumps, embedded data that I think is great and super necessary to customize the studies according to your audience. It has allowed me to organize my work as an Customer Voice Analyst and make contact with my clients more personalized and accurate, in addition to facilitating the work of analyzing responses and obtaining good conclusions, numerically and graphically. It is definitely an enhancer with all its functionalities and that is why I hope you continue to develop some requests that are very necessary to continue exploiting the potential of this tool. ----- Page : 1/11\ Suivant: [Page suivante](https://www.capterra.lu/software/152924/customer-frontlines?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/152924/customer-frontlines) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées