--- description: Answerbase : qu'en pensent les utilisateurs ? Lisez les avis clients sur Answerbase, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Answerbase - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [Answerbase](/software/153153/answerbase) # Answerbase Canonical: https://www.capterra.lu/software/153153/answerbase Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/153153/answerbase?page=2) > Une communauté Q/R en ligne conviviale qui peut être personnalisée dans tous ses aspects. Ces outils sont disponibles pour les communautés de toute taille. > > Conclusion : 11 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Answerbase ? Les entreprises de toutes tailles, quel que soit leur secteur d'activité, qui souhaitent créer une communauté en ligne, en migrant d'un ancien forum ou en cherchant un meilleur moyen de soutenir et d'engager leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 11 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Lumin Creative - **Pays**: Barcelona, Espagne - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 19,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, espagnol, français - **Pays disponibles**: Australie, Canada, Chine, Espagne, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Base de données de clients - Catalog Management - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Formulaires électroniques - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de la communication - Gestion de site web - Gestion de versions - Gestion des commandes - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des listes d'attente - Gestion des retours - Gestion des stocks - Gestion des tickets de support - Importation et exportation de données - Logiciels d'expérience client - Marketing multicanal - Mise en forme de texte - Modèles personnalisables - Modération - Options de publication de contenu - Outils de collaboration - Panier d'achat - Portail libre-service - Rapports et analyses - Recherche en texte intégral - Répertoire de membres - Éditeur de texte enrichi ## Ressources d'aide - Service client/e-mail - Support téléphonique ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels d'e-commerce](https://www.capterra.lu/directory/3/ecommerce/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Gestion de contenu](https://www.capterra.lu/directory/10007/content-management/software) - [Content marketing](https://www.capterra.lu/directory/30796/content-marketing/software) ## Logiciels similaires 1. 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[UseResponse](https://www.capterra.lu/software/170123/useresponse) — 4.6/5 (36 reviews) ## Avis ### "Very good Support and easy to use" — 4.0/5 > **Nicolas** | *18 juillet 2016* > > **Avantages**: - Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system) > > **Inconvénients**: I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs > > We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q\&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution ----- ### "Awesome customer service\! Thank you\!" — 4.0/5 > **Christiaan** | *23 novembre 2019* | Sports | Taux de recommandation : 10.0/10 > > **Avantages**: 1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point. > > **Inconvénients**: 1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful. > > From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early\! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering\! Great working with the AnswerBase team and I would certainly recommend this platform. ----- ### "Amazing product, strong feature set, great support, affordable" — 5.0/5 > **Joseph** | *19 octobre 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application. > > **Inconvénients**: There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization. > > Solves major needs in an efficient and cost effective manner. ----- ### "Excellent Support" — 5.0/5 > **Utilisateur vérifié** | *16 août 2018* | Télécommunications | Taux de recommandation : 9.0/10 > > **Avantages**: We looked at a few options- this one was robust and fairly priced for Q\&A add-ons. Also gave us the ability to white-label it. > > **Inconvénients**: Can be complicated setup initially- but once set up- runs like a charm. > > Q\&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget. ----- ### "Great Support, flexible product" — 5.0/5 > **Julie** | *12 juillet 2016* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: Able to customize to meet our needs. > > I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/153153/answerbase?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/153153/answerbase) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées