--- description: RoomRaccoon : qu'en pensent les utilisateurs ? Lisez les avis clients sur RoomRaccoon, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RoomRaccoon - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion hôtelière](/directory/20031/hospitality-property-management/software) > [RoomRaccoon](/software/153249/roomraccoon) # RoomRaccoon Canonical: https://www.capterra.lu/software/153249/roomraccoon Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/153249/roomraccoon?page=2) > Un logiciel de gestion hôtelière. > > Conclusion : 72 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RoomRaccoon ? Un logiciel de gestion hôtelière. Logiciel hôtelier tout-en-un conçu pour les hôtels, les B\&B et les appartements indépendants. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 72 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.1/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: RoomRaccoon - **Pays**: Breda, Pays-Bas - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 188,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, croate, espagnol, français, italien, néerlandais, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Autriche, Belgique, Botswana, Canada, Croatie, Espagne, France, Irlande, Italie, Luxembourg, Namibie, Pays-Bas, Portugal, Royaume-Uni, Suisse, Tanzanie, Zimbabwe, États-Unis ## Fonctionnalités - Analytique des canaux - Booking Management - Distribution multicanal - Facturation - Gestion de l'expérience invité - Gestion de la maintenance - Gestion de la réception - Gestion des biens - Gestion des calendriers - Gestion des canaux - Gestion des partenaires - Gestion des promotions - Gestion des réservations - Gestion des stocks - Gestion des stocks - Gestion des tâches ménagères - Gestion multicanal - Intégration GDS et OTA - Inventaire des salles - Notes de réservation - Rapports et analyses - Rapports et statistiques - Réservation en ligne - Support client - Tarification dynamique - Third-Party Integrations - Traitement des paiements ## Intégrations (33 au total) - AFAS Software - Adyen - Aloha - Asksuite - BEONPRICE - ChiDesk - DATEV Consolidation - DATEV Report - Epos Now - Event Temple - GuestCentric - GuestRevu - HiJiffy - Lighthouse - Lightspeed ... et 18 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) ## Catégories connexes - [Logiciels de gestion hôtelière](https://www.capterra.lu/directory/20031/hospitality-property-management/software) - [Logiciels de réservation](https://www.capterra.lu/directory/20032/reservations/software) - [Logiciels de gestion des canaux pour hôtels](https://www.capterra.lu/directory/31615/hotel-channel-management/software) - [Gestion des canaux](https://www.capterra.lu/directory/30678/channel-management/software) - [Logiciels pour auberges de jeunesse](https://www.capterra.lu/directory/31457/hostel-management/software) ## Logiciels similaires 1. [Hostaway](https://www.capterra.lu/software/152433/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.capterra.lu/software/159377/guesty) — 4.4/5 (465 reviews) 3. [eZee Absolute](https://www.capterra.lu/software/135751/ezee-absolute) — 4.6/5 (405 reviews) 4. [Semper](https://www.capterra.lu/software/164816/hospitality-software) — 4.3/5 (138 reviews) 5. [rezStream](https://www.capterra.lu/software/40773/rezstream-cloud-pms) — 4.7/5 (118 reviews) ## Avis ### "Nous sommes ravis" — 5.0/5 > **Caroline** | *14 mars 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement > > **Inconvénients**: quelques fois la comprehension de gestion du channel manager mais tres vite résolu > > Nous sommes ravis d'utiliser les services de ROOM RACCOON depuis quelques années. L' assistance clients est d'une efficacité irréprochable et disponible à tout moment et rapidement. Un outil de travail avec une très bonne ergonomie pour faciliter notre quotidien et notre activité. Merci à toute l'équipe\! ----- ### "Great software" — 5.0/5 > **Sebastiaan** | *22 juillet 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10 > > **Avantages**: Quick service and very easy to use. There are a lot of upgrades possible. The costumer support is mostly really fas and great. > > **Inconvénients**: The price is the thing what is bothering me the most. It would also be great to be able to make your own variables for the documents > > Great experience with roomraccoon and daily use. It works quick and fast and is always up to date. We also have never experienced a outtage of the system. ----- ### "Amazing Service & support" — 5.0/5 > **Cherease** | *30 septembre 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I would love to give RoomRaccon service a 5 Stars review\! Ashlene van Reenen has given so much attention to all of our concerns \& arranged the training sessions or integration meetings we required without any hesitation or delay in time. Jane Bosch has patiently given us training \& showed us amazing short cuts\! Thank you for the amazing support centre \&\& Rocco ia an absolute amazing super star AI assistant\! > > **Inconvénients**: Some of the reports, like the pro-forma invoice not indicating any total PAX for the group reservation. > > An Absolute pleasure, when ever we need assistance Ashlene van Reenen is ready to assist and set up a meeting with the correct department. ----- ### "IT IS A SCAM" — 1.0/5 > **Laura** | *27 novembre 2023* | Hôtellerie | Taux de recommandation : 0.0/10 > > **Avantages**: Horrible, how they treat customers is unacceptable. > > **Inconvénients**: We entered into a contract with Room Raccoon under the main agreement that we could integrate Stripe as our payment gateway. However, during the final stages before going live, we were suddenly informed that integrating Stripe was impossible, and we were left with no choice but to use their payment gateway, incurring unexpected costs of approximately 10,000EUR based on revenue. Despite expressing our dissatisfaction and the fact that this change contradicted the terms we initially agreed upon, we were met with unresponsiveness, and unprofessionalism, and no solutions. Attempts to seek a resolution or a refund for the program we did not use for a single day were unsuccessful, resulting in the loss of 3,000EUR and months of work. After posting a negative review, we received a public response from RoomRaccon, expressing understanding and extending an invitation to discuss the matter for a potential solution: "Please contact our customer support team to discuss your situation further. We would be happy to continue to be in contact with you and seek a resolution." Encouraged by this, I promptly reached out to them for assistance, hopeful that it was a sincere commitment. FAIL AGAIN\! it's been over two weeks, and I'm still waiting for a response to my email. Our experience with RoomRacoon has been extremely disappointing, and we caution others to approach this company with caution. > > Horrible\! I wouldn't wish this kind of experience to anybody ----- ### "Good Hotel Management Provider\!" — 5.0/5 > **Lila** | *26 août 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: All-in-one feature. Being able to run payments, get all the guest information, etc in one place. The customer service is very good. > > **Inconvénients**: I would like to be able to send an email to support instead of having to go through the website, which can be timeconsuming. I would like to be able to send newsletters to prior guests from the platform. > > I’ve been using RoomRaccoon for three years now, and I continue to be impressed. Their support team is always responsive, friendly, and genuinely helpful whenever I have questions. I appreciate how the platform keeps evolving with the industry—new features and updates are rolled out regularly, making it easier to manage my property efficiently. It’s reliable, intuitive, and has become an essential part of my business. Highly recommend\! ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/153249/roomraccoon?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/153249/roomraccoon) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées