--- description: Fullstory : qu'en pensent les utilisateurs ? Lisez les avis clients sur Fullstory, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Fullstory - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Fullstory](/software/153721/fullstory) # Fullstory Canonical: https://www.capterra.lu/software/153721/fullstory Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/153721/fullstory?page=2) > Découvrez FullStory, l'application qui capture toutes vos données d'expérience client dans une plateforme unique puissante et facile à utiliser. > > Conclusion : 67 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Fullstory ? Les marchés cibles de FullStory incluent aussi bien des agents du support client que des équipes de produits, des hackers de la croissance ou des services d'ingénierie. FullStory permet à tous les membres d'une organisation de créer une expérience en ligne optimale. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 67 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: fullstory - **Pays**: Atlanta, É.-U. - **Fondé**: 2014 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Belgique, Canada, Danemark, Espagne, Finlande, France, Irlande, Israël, Italie, Japon, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, Suède, États-Unis ## Fonctionnalités - A/B Testing - Agrégation de données - Alertes/Notifications - Analyse d'entonnoir - Analyse de texte - Analyse des comportements - Analyse des recherches utilisateurs - Analyse par cohorte - Analyse visuelle - Analyses augmentées - Annotations - Collecte de données multicanal - Contrôles/Permissions d'accès - Fonctions/calculs - Gestion de l'expérience client - Gestion des problèmes - Heatmaps - Intelligence artificielle et machine learning - Journaux des événements - Mesure des performances - Modèles personnalisables - Outils de collaboration - Outils de recherche de mots-clés - Parcours utilisateur - Rapports ad hoc - Rapports de disponibilité - Rapports de trafic web - Rapports et analyses - Rapports et statistiques - Rapports interactifs - Real-Time Analytics - Real-Time Monitoring - Recherche multiméthode - Recherche/Filtre - Segmentation de la clientèle - Sources de données multiples - Suivi comportemental - Suivi de l'engagement - Suivi des activités - Suivi des conversions - Suivi des indicateurs clés de performance - Suivi des interactions entre utilisateurs - Suivi des rétentions - Suivi des événements intégrés aux applications - Suivi du temps passé sur le site - Tests d'utilisation - Third-Party Integrations - Visualisation de données - Web analytics - Widgets ... et 9 fonctionnalités supplémentaires ## Intégrations (48 au total) - AB Tasty - BigCommerce - BigQuery Connector for Jira - Blue Triangle - BugSnag - DataGrail - Delacon - Dynamic Yield - Fivetran - Formsort - Gainsight CS - Google Analytics 360 - Google Cloud Operations Suite - Google Tag Manager 360 - Gravity ... et 33 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Outils de heatmap](https://www.capterra.lu/directory/30977/heatmap/software) - [Logiciels de moteurs d'analyse](https://www.capterra.lu/directory/32918/insight-engines/software) - [Analyse de produits](https://www.capterra.lu/directory/32915/product-analytics/software) - [Logiciels d'analyse de données qualitatives](https://www.capterra.lu/directory/31297/qualitative-data-analysis/software) ## Logiciels similaires 1. [Lucky Orange](https://www.capterra.lu/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Product Fruits](https://www.capterra.lu/software/1011214/product-fruits) — 4.7/5 (89 reviews) 3. [Dovetail](https://www.capterra.lu/software/174077/dovetail) — 4.6/5 (97 reviews) 4. [Hotjar](https://www.capterra.lu/software/163516/hotjar) — 4.6/5 (539 reviews) 5. [Survicate](https://www.capterra.lu/software/132914/survicate) — 4.6/5 (99 reviews) ## Avis ### "Fullstory ushers in a new era of live data analytics" — 5.0/5 > **Frank** | *29 janvier 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: The first time you see a live view of a user browsing/struggling on your website is almost magical. It turns what could routinely be a maddening experience into a fun activity. It's very easy to filter out sessions to land on a particular session of interest and also allows you to save searches that you've identified for whatever reason. Analyzing the customer experience through Fullstory has almost replaced the need to give out giftcards at a random Starbucks to view customers in action. > > **Inconvénients**: There's not really anything I can knock this product for. It's exceptional. > > The ability to see exactly how your users are struggling with a particular element of your website whether in real-time or not makes this a truly revolutionary product. It's really easy to set up and has the added benefit of an API that we've recently incorporated into our admin portal to aid in diagnosing customer issues. Just a solid product all around. ----- ### "Easy to use, invaluable insights" — 5.0/5 > **Lorenq** | *30 octobre 2025* | Ressources humaines | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use, especially with respect to non-technical/non-dev team members. The session recording features it has seemed far superior to any other product on the market that I have used or considered, especially given that it allows for live recordings/viewings/monitoring. Their customer support is also fantastic--super quick, responsive, helpful, etc. They are great about security and PII considerations, etc. I also really liked how easy it was to self-serve create custom dashboards without having to involve my developer team, aside from very lightly during setup, which was very easy. > > **Inconvénients**: Price, it is one of the most (if not the most) expensive of the session recording options out there, which is a bit hard for a lot of startups to justify. However, if used with fidelity, it's really worth its weight in gold, in my opinion. > > Great\! It is one of the most useful software products I've ever encountered for B2B SaaS companies to quickly level up their product and sales performance 10X. ----- ### "Too pricey for the features and functionality it supports" — 3.0/5 > **Bharath** | *18 août 2017* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: Gives a nice overview of how website visitors are browsing the site and how they are moving from one page to the next page. We can also see where they are clicking, where they are spending more time etc. > > **Inconvénients**: For the price it demands, I feel the ROI is very low. Of all the features, I only found website session recording to be the only useful one. That too, after seeing a few sessions, you can get a sense of what to optimize. After that, more recorded sessions won't really help. Also, it's not practically possible to go thru all recorded sessions. ----- ### "Great product for learning about your customer usage\! Highly recommend for any product team\!" — 5.0/5 > **Utilisateur vérifié** | *3 décembre 2022* | Médias en ligne | Taux de recommandation : 10.0/10 > > **Avantages**: Loved that you could review widget screen recordings for our app where other competitor products did not allow us to do this. > > **Inconvénients**: Pricing was hard to understand initially but the excellent support team cleared this up for us. Thanks heaps \[SENSITIVE CONTENT\] 5 star support\! > > Excellent, Highly recommend it to any product out there trying to understand their product and customer experience on the next level. ----- ### "State of the art product, but poor customer service and retention, unjustified price increase" — 5.0/5 > **Thomas** | *21 novembre 2019* | Logiciels | Taux de recommandation : 2.0/10 > > **Avantages**: It was very easy to use, and very useful to debug issues, and trace or track usage abuse. > > **Inconvénients**: Customer service was poor. Price for minimum package was increased from USD $199 to $899. When I raised a concern, that I have recommended a new client, they did not consider my case as an existing partner introducing a customer to them, did not make any adjustments or gave me the old price as a one-time exception. First, a price increase of 450% does not make any sense. Secondly, no exception granted from a loyal customer and partner. > > Everything about the software itself was great, unfortunately the service and pricing packages ruined my day. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/153721/fullstory?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/153721/fullstory) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées