--- description: Pega CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Pega CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pega CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/2/customer-relationship-management/software) > [Pega CRM](/software/157/pega-crm) # Pega CRM Canonical: https://www.capterra.lu/software/157/pega-crm Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157/pega-crm?page=2) > Le CRM de Pega change pour répondre aux besoins évolutifs des grandes entreprises en générant des avantages compétitifs grâce aux applications marketing, CS et SFA. > > Conclusion : 13 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Pega CRM ? Les grandes entreprises de secteurs variés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 13 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Pegasystems - **Pays**: Cambridge, É.-U. - **Fondé**: 1983 ## Contexte commercial - **À partir de**: 90,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, espagnol, français, italien, japonais, portugais - **Pays disponibles**: Australie, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Devis - Fonctions pour secteur de l'assurance - Gestion de la base de connaissances - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des tickets de support - Gestion du pipeline de ventes - Portail libre-service - Rapports et analyses - Segmentation - Suivi des interactions ## Intégrations (1 au total) - Microsoft Outlook ## Ressources d'aide - Service client/e-mail - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) - [Logiciels de CRM pour le secteur médical](https://www.capterra.lu/directory/30976/healthcare-crm/software) - [Base de connaissances](https://www.capterra.lu/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://www.capterra.lu/directory/32744/sales-tracking/software) - [Logiciels de gestion des cas d'assistance](https://www.capterra.lu/directory/32623/it-ticketing-systems-software/software) ## Logiciels similaires 1. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 2. [SAP Customer Experience](https://www.capterra.lu/software/77372/sap-crm) — 4.3/5 (245 reviews) 3. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [Agile CRM](https://www.capterra.lu/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Avis ### "PEGA review" — 5.0/5 > **Robel** | *6 août 2018* | Services environnementaux | Taux de recommandation : 9.0/10 > > **Avantages**: - Rarely crashed and was very efficient in processing customer credit card requests. Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank. > > **Inconvénients**: - Certain processes for a customer couldn't be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card). Would be improved if all processes can be done through PEGA software. > > \- I enjoy using PEGA CRM, very efficient, fast, rarely crashes and allows me to give a customer a great customer service experience over the phone ----- ### "Pega CRM" — 5.0/5 > **Kerry-ann** | *3 septembre 2021* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: The windows of communication are awesome, The security to interact with departments to sync with each other to provide a more meaning full and accurate decision making before getting back to the caller. > > **Inconvénients**: Certain data may have human flaws, such as grammar or old updates that may not be completely relevant to the caller or customers now status. > > My overall experience with Pega has been wonderful. ----- ### "Give this one a pass" — 2.0/5 > **Utilisateur vérifié** | *27 avril 2018* | Banque | Taux de recommandation : 2.0/10 > > **Avantages**: There are deep cases where a product like Pega would thrive. However, increasingly these feel like edge cases as the market is very mature now. Works very well with legacy data and can be fairly easily customized for a specific client interaction type. > > **Inconvénients**: It is easily the hardest application to work with that I have ever supported. Pega itself provides little insight into changes and things like secure connections to email servers. Everything is an extra cost, every feature requires custom development. It was pitched as a turnkey solution but has been anything but ----- ### "Build your application quickly" — 5.0/5 > **Utilisateur vérifié** | *15 août 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: You can develop a web application from 0 without writing a single line of code. With its model-based approach it allows you to diagram your processes and from there build all the logic that your application needs. It has a wide range of prefabricated components with the best practices which reduce the chances of errors and reduce built time. > > **Inconvénients**: To solve very specific needs of your application you need to adapt to the limits of this tool since you do not write code in it. Likewise, its continuous integration must be improved since working with branches makes it difficult to make the merge of the work of several people. > > I use this tool daily to develop a CRM for a client in the area of tourism. Based on the processes defined by the business area of the company, we have designed and built the logic using the components provided by Pega to save time building the application. ----- ### "Enterprise Level CRM Tool by Pega systems" — 4.0/5 > **Utilisateur vérifié** | *24 mai 2019* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: 1. The software has customer service modules also integrated along with usual sales, marketing and CRM functionalities. 2. Multi-channel customer recognition capacities to provide complete data capture capabilities. 3. Since Pega is mainly BPM centric, a large number of clients have been able to find eligible use case an implemented Pega. > > **Inconvénients**: Making customization can be quite challenging technically and also later maintenance also may become cumbersome. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157/pega-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/157/pega-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Données structurées