--- description: CallShaper : qu'en pensent les utilisateurs ? Lisez les avis clients sur CallShaper, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallShaper - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [CallShaper](/software/157494/callshaper) # CallShaper Canonical: https://www.capterra.lu/software/157494/callshaper Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157494/callshaper?page=2) > Numéroteur prédictif et distribution automatiques des appels entrants, un serveur vocal interactif, assurance qualité, 25 lignes par agent, soft-phones intégrés, conformité TCPA, disponibilité de 99,999 %, une API et des webhooks sans aucuns frais d'installation. > > Conclusion : 16 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CallShaper ? Les entreprises ayant un trafic téléphonique important qui veulent un système capable d'évoluer rapidement et dont les coûts varient en fonction du volume. Que vous ayez 10 ou 1 000 postes, CallShaper propose une solution conforme et riche en fonctionnalités. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 16 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: CallShaper - **Pays**: Perry Hall, É.-U. - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 75,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000 - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais - **Pays disponibles**: Belize, Canada, Philippines, États-Unis ## Fonctionnalités - Actions découlant d'un événement - Automate d'appel - CTI (couplage téléphonie informatique) - Centre d'appels entrants - Centre d'appels sortants - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Gestion de la qualité - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - Gestion du personnel - IVR - Identification de l'appelant - Interface d'agent - Journalisation des appels - Logiciels d'expérience client - Logiciels de chatbots - Messagerie vocale - Messages pré-enregistrés - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Personnalisation de la voix - Planification des rappels - Prise en charge de plusieurs scripts - Rapports et analyses - Rapports sur les appels - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Synthèse vocale - Tableau de bord - Transfert de fichiers - Transfert d’appel ## Intégrations (3 au total) - DNCScrub - OnScript - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Numéroteur prédictif (predictive dialer)](https://www.capterra.lu/directory/30597/predictive-dialer/software) - [Logiciels de numérotation automatique](https://www.capterra.lu/directory/30999/auto-dialer/software) - [Logiciels de télémarketing](https://www.capterra.lu/directory/31034/telemarketing/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) ## Logiciels similaires 1. [DialedIn CCaaS](https://www.capterra.lu/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [CloudTalk](https://www.capterra.lu/software/182004/cloudtalk) — 4.4/5 (268 reviews) 3. [Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) 4. [Ricochet360](https://www.capterra.lu/software/141932/ricochet) — 4.8/5 (82 reviews) 5. [HoduCC](https://www.capterra.lu/software/156136/hoducc) — 4.6/5 (95 reviews) ## Avis ### "Easy to use" — 5.0/5 > **Jason** | *19 mars 2018* > > **Avantages**: Very easy to setup and use. We used this product for a whole sale jewelry store and killed it. Loved the ease of use. > > This program does what it is supposed to. If you need help their customer service team is awesome. ----- ### "Best dialing software ever\!" — 5.0/5 > **Sevin** | *21 mai 2021* | Services environnementaux | Taux de recommandation : 10.0/10 > > **Avantages**: The software is pack full of features and accessibility for every level of operations on the dialer itself\! > > **Inconvénients**: It is a process to get it setup and running, but once its configured, it's amazing\! > > I love this dialer, customer service is responsive, we use it daily in both a call center and remote work-from-home representatives and I have the same ability to interact with someone across the country in the same way I would interact with a rep inside the office\! ----- ### "Feedback About Call Shaper Services" — 4.0/5 > **Shoaib** | *19 janvier 2017* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10 > > **Avantages**: User Friendly and excellent Customer Support. > > **Inconvénients**: Dial Level options are limited... > > So far. So good. The Customer Support is very impressive and very satisfying in particular. Functionality is quite user Friendly. Recommended... ----- ### "CallShaper Review" — 4.0/5 > **Enrique** | *2 novembre 2016* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: I like the easy navigation and the support system that is on the platform as well as the capability to download almost all reports that are available and the admin tools. > > **Inconvénients**: It is still a fairly young system and while it is very sophisticated and provides many of the current needs in our field their may still be some features that might be needed for company specific programs. > > I have been using this platform for about 5 years now and it has made life much easier when looking at the live stats and looking at agent and program performance in one place. It is very user friendly and provides a support menu that allows you to read up on the different features while in the platform. Most features give you a quick view of what they do if you hover over the option. The admin feature is great you are able to do many things other platforms would need IT intervention like blocking a number, creating posting strings, state blocking and a host of other things. ----- ### "Feature Packed Yet Simple To Use \!" — 5.0/5 > **Kamille** | *2 février 2017* | Produits pharmaceutiques | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use. Built in QA System. Top 10 Agent ranking for competition. Scripting tools. Real-time reporting. Recordings are kept for 5 years. Support is fantastic\! > > **Inconvénients**: None that I can think of. > > I use CallShaper every day to manage my agents, which are all in different locations (Home Based). It is so great to be able to monitor and whisper to my agents when helping the newer ones, even barging in to take over a call when they are struggling. I love the built in Scorecards so the agents can always see their quality scores. I can even run reporting on the Scorecards as well as any other KPI's that are important to the client which is a simple and non-cumbersome set-up. Support is fantastic and the built in Compliance features mean I do not have to worry about State holidays, Cell Phones or Abandon rates. What is really outstanding is the Scripting. It isn't HTML or other programming language. It is as simple as MS Word with rebuttal features. When I make changes, the agents see it on the next call. No need to have everyone log out and back in to see changes\! The call quality is outstanding and there is no detectable time between the customer answering and the connection to an agent, so hang-ups are rare. Thanks CallShaper for making a product anyone can use\! ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/157494/callshaper?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/157494/callshaper) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées