---
description: Freshchat : qu'en pensent les utilisateurs ? Lisez les avis clients sur Freshchat, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshchat - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Freshchat](/software/158117/freshchat)

# Freshchat

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> Freshchat est un logiciel moderne de messagerie conçu pour les équipes d'engagement client afin de dialoguer avec les prospects et les clients via différents canaux.
> 
> Conclusion : 124 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Freshchat ?

Freshchat s'adresse principalement aux équipes de ventes, de support client et de marketing des entreprises Saas et de e-commerce jusqu'à 50 membres.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.1/5** | 124 Avis |
| Simplicité | 4.2/5 | D'après l'ensemble des avis |
| Support client | 3.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Freshworks
- **Pays**: San Mateo, É.-U.
- **Entreprise fondée en**: 2011

## Contexte commercial

- **À partir de**: 1.799,00 ₹
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, coréen, espagnol, français, japonais, néerlandais, polonais, portugais, russe, suédois, thaï, turc
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- AI Copilot
- Accès mobile
- Alertes/Notifications
- Analyses augmentées
- Assistance à distance
- Autoresponders
- Bot pré-configuré
- Chat et messagerie
- Chat proactif
- Communication multicanal
- Détection de la langue
- Développement sans code
- Enquêtes et feedback
- Formulaire hors ligne
- Gestion de l'expérience client
- Gestion de la base de connaissances
- Gestion de la communication
- Gestion des tâches
- Géociblage
- Historique des clients
- Intelligence artificielle et machine learning
- Logiciels d'expérience client
- Logiciels de chatbots
- Messagerie client en temps réel
- Messagerie instantanée
- Outils de collaboration
- Prise en charge de plusieurs langues
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Routage automatisé
- Réponses automatisées
- Stratégie de marque personnalisable
- Suggestions de requêtes
- Suivi des interactions
- Support client
- Tableau de bord d'activités
- Third-Party Integrations
- Traitement automatique du langage naturel
- Transferts/Routage

## Intégrations (17 au total)

- Bird
- Calendly
- Freshcaller
- Freshdesk
- Freshsales
- Klaviyo
- Landingi
- Meta for Business
- Pipedrive
- Shopify
- Slack
- Stripe
- TeamViewer ONE
- Upscope
- WooCommerce

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)

## Category

- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)

## Catégories connexes

- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)
- [Service client](https://www.capterra.lu/directory/22/customer-service/software)
- [Support client](https://www.capterra.lu/directory/32315/customer-support/software)

##  Logiciels similaires

1. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24110 reviews)
2. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1723 reviews)
3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1785 reviews)
4. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4079 reviews)

## Avis

### "Cheap and easy to use chat function for small organisations" — 3.0/5

> **Arjun** | *22 janvier 2023* | Gestion de l'enseignement | Taux de recommandation : 8.0/10
> 
> **Avantages**: It has a very basic but good AI chat bot, covers most of the operational needs
> 
> **Inconvénients**: The software does not provide a ticketing system, though their is an AI layer query management requires a desk
> 
> It's been fine. Customer support was poor

-----

### "Cheif Executive Officer" — 5.0/5

> **Rithik** | *9 mai 2026* | Biotechnologie | Taux de recommandation : 9.0/10
> 
> **Avantages**: What I liked most about Freshchat is that it is simple and easy to use, with a great UI and very easy onboarding. Mainly, having multiple channels in one place makes it easier for the team to manage and pick conversations efficiently. The pricing is also quite affordable, and the integration with Freshdesk works really well.
> 
> **Inconvénients**: What I liked least about Freshchat is the lack of advanced features and integrations compared to some competitors, and the AI capabilities still feel a bit limited.

-----

### "Reliable tool but slow to innovate" — 3.0/5

> **Harry** | *12 novembre 2025* | Comptabilité | Taux de recommandation : 6.0/10
> 
> **Avantages**: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools.
> 
> **Inconvénients**: Felt behind competitors with new AI features. Took too long to release tools that others already had.
> 
> Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime.

-----

### "Chief Technology Officer" — 5.0/5

> **Atiradh** | *16 mai 2026* | Marketing et publicité | Taux de recommandation : 9.0/10
> 
> **Avantages**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses.
> 
> **Inconvénients**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place.

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### "A Omnichannel Tool which reduced TAT ani pettu" — 5.0/5

> **Manijith** | *24 mai 2026* | Semi-conducteurs | Taux de recommandation : 10.0/10
> 
> **Avantages**: Freshchat is an easy-to-use communication and customer engagement tool with a smooth user experience. It offers great value for money with useful features available at an affordable price point.
> 
> **Inconvénients**: While Freshchat works well for basic communication and support needs, one area of improvement would be the addition of more advanced features and capabilities to better support growing business requirements.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/158117/freshchat)

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