--- description: RepairQ : qu'en pensent les utilisateurs ? Lisez les avis clients sur RepairQ, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairQ - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour magasins d'informatique](/directory/30903/computer-repair-shop/software) > [RepairQ](/software/158385/repairq) # RepairQ Canonical: https://www.capterra.lu/software/158385/repairq Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/158385/repairq?page=2) > RepairQ est le principal logiciel cloud de bout en bout conçu pour les ateliers de réparation, spécifiquement pour le secteur des réparations au détail. > > Conclusion : 19 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise RepairQ ? RepairQ est conçu pour aider toutes les entreprises qui gèrent tous les niveaux de service pour la réparation, la rénovation, la vente au détail et/ou le retour d'articles sérialisés. Si vous pouvez le réparer, cette solution vous aide à le suivre. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 19 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ServiceCentral Technologies - **Pays**: Tulsa, É.-U. - **Fondé**: 2007 ## Contexte commercial - **À partir de**: 75,00 $US - **Type de licence**: (Essai gratuit) - **Prix**: Essential - $37 Per Location | Billed in USD Monthly Advanced - $62 Per Location | Billed in USD Monthly Professional - $75 Per Location | Billed in USD Monthly - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais, espagnol, français - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis, Îles Vierges britanniques, Îles Vierges des États-Unis ## Fonctionnalités - Alertes/Notifications - Automatisation du marketing - Barcode/Ticket Scanning - Carte de fidélité - Comptabilité - Comptes clients - Contrôles/Permissions d'accès - Devis - Emplacements multiples - Facturation - Gestion de codes-barres et d'étiquettes - Gestion de la trésorerie - Gestion des admissions - Gestion des bons de commande - Gestion des cartes cadeaux - Gestion des contacts - Gestion des fournisseurs - Gestion des leads - Gestion des prix - Gestion des prêts - Gestion des remises - Gestion des retours - Gestion des stocks - Historique des clients - Intégration comptable - Logiciels d'expérience client - Mesure des performances - Point de vente (PDV) - Price/Margin Management - Prise en charge de plusieurs magasins - Rapports et analyses - Réparation - Signature électronique - Suivi des paiements - Suivi des réparations - e-mail marketing ## Intégrations (5 au total) - Heartland Payments+ - Listen360 - QuickBooks Online - Zapier - tracpoint ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels pour magasins d'informatique](https://www.capterra.lu/directory/30903/computer-repair-shop/software) ## Catégories connexes - [Logiciels pour magasins d'informatique](https://www.capterra.lu/directory/30903/computer-repair-shop/software) - [Logiciels pour bijouteries](https://www.capterra.lu/directory/10061/jewelry-store-management/software) - [Logiciels de caisse](https://www.capterra.lu/directory/20052/point-of-sale/software) - [Logiciels pour le prêt sur gage](https://www.capterra.lu/directory/30973/pawn-shop/software) - [Logiciels de gestion de catalogues](https://www.capterra.lu/directory/30062/catalog-management/software) ## Logiciels similaires 1. [Orderry](https://www.capterra.lu/software/151174/orderry) — 4.7/5 (35 reviews) 2. [Acumatica Cloud ERP](https://www.capterra.lu/software/96371/acumatica-cloud-erp) — 4.4/5 (243 reviews) 3. [Brightpearl](https://www.capterra.lu/software/124180/brightpearl) — 4.4/5 (194 reviews) 4. [Odoo](https://www.capterra.lu/software/135618/odoo) — 4.2/5 (1299 reviews) 5. [NetSuite](https://www.capterra.lu/software/135757/netsuite) — 4.2/5 (2007 reviews) ## Avis ### "Data Rich, User Friendly Repair Shop POS/CRM/Inventory Management System" — 5.0/5 > **Alicia** | *23 avril 2019* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Access to all the business data we need to track customers, repair type, inventory usage, transactions, etc over time. Very specific permission levels able to be set. Fantastic and responsive customer service. App that is optimized for and with feedback from the repair and buyback community. > > **Inconvénients**: Takes time to develop new integrations/features both to launch and to then make improvements so it's broadly applicable and more intuitive. That means that new features are well tested though, and community feedback is valued. When teaching new users, I sometimes find myself pointing out things that we would intuitively do, but have to avoid in order to achieve the correct results. > > Through reliance on best inventory practices utilizing solely RepairQ, we were able to asses and ultimately make changes to increase our overall profit margin by 6% over the course of the last year. We've been with RepairQ for the history of our business, and have seen vast improvements in UI, features, integrations, reporting, etc over the past 6 years or so. ----- ### "RepairQ review" — 5.0/5 > **Utilisateur vérifié** | *18 février 2019* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: - Very user friendly and easy to implement in a growing organization. - fantastic ticketing system - great workflow of inventory functions - customer service and support is world-class - Updates and new features at such a fast-pace is greatly welcomed > > **Inconvénients**: - Ability to have more control over settings, making things mandatory as we see fit - need better French support, not just customer facing language. - Need ability to create "hierarchy" system for national companies (for regional settings, and reporting) - Ability to organize alerts and have users "acknowledge" alerts - Differentiate the look of sandbox and live environments to avoid confusion (a red bar at the top of the screen is all that's needed) - Would appreciate if the you could take payment on all computers using the same VCT but not crucial > > Overall, RepairQ is the best POS system available on the market, by far\! I have used 2 other programs and really nothing comes close. As a company, we are very excited and enthusiastic of the direction RepairQ is going in terms of growth, development of features, and the on-going support. In a way, we wouldn't have been able to expand this quickly with RepairQ, so thank you and keep up the great work\!\! As always, I'm available for any feedback and would be happy to be a guinea pig for new releases :) ----- ### "RepairQ is great on the surface, but terrible once you really dig into it." — 1.0/5 > **Joel** | *12 juillet 2023* | Électronique grand public | Taux de recommandation : 0.0/10 > > **Avantages**: RepairQ has a lot of features. Most of which don't work properly but kudos for trying. > > **Inconvénients**: Where do I start. The vast majority of features work but some of the most important features that RepairQ advertises just do not work. > > TLDR: RepairQ advertises features that they put behind a paywall. When you pay for these features you will quickly find out that they do not work.RepairQ is one of the worst businesses that I have ever dealt with. They are constantly adding features but it's very obvious that they do not test these features before implementing them. We signed up with repairQ because we liked the advertised features, particularly the QSite feature which you can implement on your website. It allows customers to receive instant quotes for repairs. We have been paying $55 extra each month for this feature. We just found out that RepairQ pushed out a new feature that when utilized, broke the QSite completely. We have been driving advertising to our QSite for months (been broken for the last 5 months) and we estimate this mistake to have cost us between $5000-$10,000. This was the last straw. Prior to this problem we had an issue (still not resolved) where the credit card integration (Heartland) does not work properly. This issue has been going on for over a year at this point and RepairQ will not take responsibility for it and blames Heartland. The issue is very obviously RepairQ's integration but they will not fix it. Maybe they can't afford to hire developers. ----- ### "Great investment to my business\!" — 5.0/5 > **Elsa** | *15 avril 2021* | Électronique grand public | Taux de recommandation : 10.0/10 > > **Avantages**: This software made it easy to track all repairs and orders in my shop. I liked that it makes it easy to write detailed notes on every repair ticket as well as upload photos. The Qpop companion is amazing\! it makes it easy and fast for the customers to see their total and sign any waivers I need them to. > > **Inconvénients**: I can't seem to log in on a mobile device, if I manage to do so it glitches making it impossible to do anything. I was excited to see it is integrated with mobile sentrix but there always seems to be an issue when trying to place an order. I end up having to order from the supplier directly which took me double the time to order and I cant add the purchase order to repair q because it tries to place the order again, when the order arrives id have to manually add the items. ----- ### "Easy to use" — 4.0/5 > **Jeffrey** | *15 février 2019* | Vente au détail | Taux de recommandation : 8.0/10 > > **Avantages**: Easy of use. QPOP is great with customized forms and forward facing information. > > **Inconvénients**: I believe not having the ability to take a CC payment on Invoices is crazy. This is a terribly inconvenient for locations that have large clients in their market space that want to pickup and pay. Secondly, if a device is invoiced, it should NOT stay in the queue. This is terrible from an overbite perspective. I understand if they stay listed for an admin, but not staff level. All this does is muddy up the queue with devices that are complete. If they are complete and invoiced, they should be removed. > > Both issues above are very problematic. That stated, we have enjoyed the easy of use of the system. The Bluefin integration has been great and at a lower cost than other solutions. Customization and the Qpop are used daily and great features. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/158385/repairq?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/158385/repairq) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées