Note moyenne

  • Note globale
    4,3/5
  • Facilité d'utilisation
    4,3/5
  • Service client
    4,2/5

En savoir plus sur RQ

Système de gestion de commerce de détail et de point de vente pour les commerces de détail spécialisés.

En savoir plus sur RQ

53 avis affichés

Caleb T.
Wireless Consultant
Services sans fil, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 31/05/2018

"Decent software for Cellphone sales."

Avantages: RQ excels at taking all the different components in processing mobile device transactions and putting them into one place. Helps save alotta time and get your customer moving.

Inconvénients: The updating process could be sped up a little. Also sometimes it crashes mid sale and you have to start from scratch, but not before waiting a lifetime for it to load back up and get logged back in.

  • Provenance de l'utilisateur 
  • Publié le 31/05/2018
Adam W.
Fabrication électrique/électronique
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/08/2014

"RQ from iQMetrix - a brief review"

Avantages: The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software. The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training. The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data. For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Inconvénients: The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 07/08/2014
Stephanie H.
Vice President
Services sans fil, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    2/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    2/5
  • Support client
    1/5
  • Rapport qualité-prix
    1/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018

"Con company"

Avantages: RQ4 on its face is a great POS tool with the one positive that it seemed to provide more detailed reports than most other POS software available.

Inconvénients: RQ4 was constantly doing updates which caused a lot of the functionality of the POS sofware to actually work. The updates created more bugs than what they were supposedly being created to fix. On top of the fact that these "updates" took away useful features most of the time because software writers were listening to "customer advice" and wrote in changes that had illogical practicality for actual end-users. Lastly, my recommendation is to not use this company--go somewhere else. We were a customer for over 7 years and when we had to close our doors, we were told that RQ4's (iQmetrix) contract involved a clause in which they could auto-renew every year--which sounds fine until you learn about the rest of the contract clause...in that if your contract is set for auto-renewal on Dec. 31st, AND you don't cancel within 60 days of your auto-renewal date, say you cancel on Nov. 1st in this scenario, RQ4 is obligating you to pay an entire year of services for the following year! So whatever you do, don't use this company! They operate on criminal contract practices.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 29/08/2018
Patrick W.
HR Manager
Services sans fil, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 09/11/2017

"Full-featured retail solution, but a few lingering issues"

Avantages: There are a number of really great features with RQ Retail Management. There are a lot of reports that a user can generate to extrapolate valuable insights about employee/location performance and trends, and the software solution as a whole is easy to use. My experiences with RQ's technical support team have been consistently excellent.

Inconvénients: For whatever reason, the memory management in RQ Retail Management is unbelievably poor. I would avoid running this software on a machine with less than 8GB of memory if you intend to do anything else on the computer other than run RQ software. For a program that is essentially just a front-end to a database hosted by RQ, the memory leak issues are somewhat surprising.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 09/11/2017
Utilisateur vérifié
Virtual Assistant
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 12/12/2018

"Best option available"

Commentaires: For the most part things are very good but there are some features that make things harder than they should be, and it seems with every software update we get a new glitch.

Avantages: RQ does what we need to for our cellular sales company. It houses all of our inventory, sales, goals, commissions, employee reporting, and more.

Inconvénients: It does not preserve historical data or allow you to future date changes such as reconciliation, chargebacks to commissions, etc. The coupons do not have flexibility in how you can offer a promo and they force return when they shouldn't.

  • Provenance de l'utilisateur 
  • Publié le 12/12/2018
Dominic J.
Regional Sales Manager
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 03/10/2019

"Good Product For Cellular Dealer Channel"

Commentaires: Overall great and would recommend to all cellular dealers for each carrier.

Avantages: The ease in inputting a sale in the system when scanner and computers are working in sync. The reporting functionality to show how much money the sales rep and the store generated for the sale.

Inconvénients: The slow down periods when multiple people are running reports all at the same time. For instance big holiday shopping times all store locations wouldn't be able to run sales reports.

  • Provenance de l'utilisateur 
  • Publié le 03/10/2019
Danielle T.
Training Development Specialist
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 18/09/2017

"Overall Easy to Use"

Avantages: Very easy for front end users for the most part. The flow is very easy to follow and allows the user to complete a transaction with ease. It also allows users to report on almost anything.

Inconvénients: The more you add into it, the more complicated it can get if you don't know all the ends and outs of the back-end. (But that is easily fixed with the customer service.)

  • Provenance de l'utilisateur 
  • Publié le 18/09/2017
Tammy P.
DM
Télécommunications, 51-200 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Publié le 06/02/2020

"LOVE LOVE LOVE"

Commentaires: I think its a great tool for employers and employees.

Avantages: The ease of the software was so amazing even my newbies could figure it out without us showing them. The employees could figure up their commission without confusion. They could even add their personal favorite widgets to their own home screens.

Inconvénients: I didnt like that we could not get our commission structure to upload so the widget that they offered would reflect employee commission correctly.

  • Provenance de l'utilisateur 
  • Publié le 06/02/2020
Lindsay E.
Sales Manager
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 15/02/2018

"Excellent"

Commentaires: Everything you would need from point-of-sale software and more!

Avantages: That we can manage everything we do in store from invoices to CRM, it can all be logged, saved, and scheduled all in one place.

Inconvénients: It freezes often but it always pushes through almost immediately after, this may not be a software issue though...

  • Provenance de l'utilisateur 
  • Publié le 15/02/2018
Mary C.
Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 01/08/2018

"I've been using RQ for many many years now absolutely love how easy it is to use. Great tech support"

Commentaires: Best retail software out there hands down!

Avantages: Easy of use. Navigation, reports, widgets, cash management functions. Everything about rq is just right for retail.

Inconvénients: When they do have a software update it resets all my favorites, my favorite reports and homepage layout. Only thing.

  • Provenance de l'utilisateur 
  • Publié le 01/08/2018
John S.
general manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 10/01/2018

"processing, inventory management, hr module"

Avantages: Ease of use, the integration of how things work together thru the software are awesome. really enjoy using it for our wireless business

Inconvénients: Its not the lease expensive. Because they are probably the best, price wise they are proud of their product. We really can't do without.

  • Provenance de l'utilisateur 
  • Publié le 10/01/2018
Brandon B.
Manager
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 08/08/2017

"Everything You Will Ever Need"

Commentaires: Very easy to use.

Avantages: Searching for inventory across multiple stores is so simple. I love having a dashboard with every detail that matters to me on my main screen.

Inconvénients: The software tends to lag or time out to often. This may be a problem with my internet, however, other software works fine.

  • Provenance de l'utilisateur 
  • Publié le 08/08/2017
Dennis F.
Operations Manager
Vente au détail, 201-500 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    3/5
  • Support client
    2/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 08/08/2017

"Great, but not perfect"

Commentaires: Better control of inventory. Better understanding of sales mix. Integrated vendors for marketing.

Avantages: RQ allows us to run our business so much more efficiently. We have great visibility to inventory levels and needs. We are able to analyze our sales mix and focus on underselling categories.

Inconvénients: While the reports are great, there is inconsistencies in the column headers and calculations. For a new user, it is difficult to know which numbers to trust.

  • Provenance de l'utilisateur 
  • Publié le 08/08/2017
Utilisateur vérifié
Sales Operations Manager
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    3/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 29/03/2018

"This is the pos system used in my business"

Avantages: I like that the software is fairly straightforward and way to use, even for every level of PC experience.

Inconvénients: I dislike that there is not a fully functioning mobile version for running reports when away from your location.

  • Provenance de l'utilisateur 
  • Publié le 29/03/2018
Lynette L.
Sales
Vente au détail, 51-200 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    3/5
  • Support client
    Sans note
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Publié le 13/02/2019

"Rq review"

Avantages: It's easy to use for the most part. It runs slow at times

Inconvénients: Not always accurate with commission, plus it runs slow at times

  • Provenance de l'utilisateur 
  • Publié le 13/02/2019
Zachary L.
Sales representative
Télécommunications, 51-200 employés
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 02/08/2018

"Great Product!"

Commentaires: It is our point of sale system, never fails on us and we use it all day everyday.

Avantages: We use this at the Verizon wireless authorized retailer I work for and it works perfectly. All of our transactions go through just as they should, connects with all the other locations as well

Inconvénients: The only thing I could say is sometimes it could take a little to open up the program

  • Provenance de l'utilisateur 
  • Publié le 02/08/2018
Ian B.
Retail Sales Consultant
Vente au détail, 51-200 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    Sans note
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Publié le 11/07/2019

"RQ is perfect for a small business when dealing with cashflow."

Commentaires: Overall, RQ is an easy to use, highly detailed software option for small businesses handling cash transactions on one hand and credit card payments on the other hand. The user interface also requires a login for each employee to account for liability and security, a quick summary of cashflow and daily projections. One last thing to say about RQ is they have support for mobile applications as well accounting for product inventory.

Avantages: What I like most about RQ is the ease of use and designated tabs for payment and cash handling.

Inconvénients: What I like least about RQ it will sometimes glitch at end of day processing and show a cash count as (over) when it’s exact.

  • Provenance de l'utilisateur 
  • Publié le 11/07/2019
Vinay M.
VP Business of Operations
Services sans fil, 1 001-5 000 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    4/5
  • Facilité d'utilisation
    4/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    8/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 15/08/2017

"Work on the RQ Retail for Telecommunications provider"

Avantages: User friendly and very good reporting. Integrated well with Great Plains and Quickbooks - good customer service

Inconvénients: Complicated back end set up of Vendor Rebate SKU's and commission tables - setting up of these compensation tables is complicated.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 15/08/2017
Ron C.
Senior Advocate
Télécommunications, 13-50 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Publié le 16/07/2019

"Great for sales"

Avantages: The updates and improvements has helped since I've first used it.

Inconvénients: Sometimes there's a few problems like updating customer's account info. It won't continue because the autofill feature messes up the page.

  • Provenance de l'utilisateur 
  • Publié le 16/07/2019
Allen C.
Senior Sales Associate
Services sans fil, 2-10 employés
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4/5
  • Support client
    4/5
  • Rapport qualité-prix
    4/5
  • Probabilité de recommander le produit
    6/10
  • Provenance de l'utilisateur 
  • Publié le 11/10/2019

"Pros and Cons about RQ. "

Avantages: Easy to use and user-friendly software. Once, you get used to the software, everything will be easier to understand.

Inconvénients: RQ sometimes has issues when doing a different task within the system. It would freeze up and laggy sometimes and you would have to restart the RQ or the computer to fix the issue.

  • Provenance de l'utilisateur 
  • Publié le 11/10/2019
Darien L.
Manager
Vente au détail
Temps d'utilisation du produit: plus de deux ans
  • Note globale
    3,5/5
  • Facilité d'utilisation
    3,5/5
  • Fonctionnalités
    4,5/5
  • Support client
    4/5
  • Rapport qualité-prix
    2,5/5
  • Probabilité de recommander le produit
    7/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 08/09/2016

"VERSATILE AND EASY TO LEARN "

Avantages: VERY VERSATILE SYSTEM EASY TO USE AND TRAIN NEW EMPLOYEES

Inconvénients: SOME OF THE LOADING FOR REPORTS AND ITEM UPDATES TAKES WAY TOO LONG.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 08/09/2016
Kaila N.
Sales Associate
Vente au détail, 2-10 employés
Temps d'utilisation du produit: plus d'un an
  • Note globale
    2/5
  • Facilité d'utilisation
    2/5
  • Fonctionnalités
    2/5
  • Support client
    4/5
  • Rapport qualité-prix
    2/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 20/08/2017

"Always has issues that interfere with making sales. "

Avantages: It is a POS system. It's a nice blue color. Customer service representatives are always very friendly and helpful.

Inconvénients: Takes too many steps to complete a sale. The program is always having problems functioning correctly which means I'm on the phone with customer service every week trying to fix these issues. It has interfered with the business and has prevented me from making sales.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 20/08/2017
Kimberly M.
Services sans fil
  • Note globale
    4/5
  • Facilité d'utilisation
    3/5
  • Fonctionnalités
    4,5/5
  • Support client
    4/5
  • Rapport qualité-prix
    Sans note
  • Probabilité de recommander le produit
    9/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 18/08/2014

"RQ4 - 4 Years of Experience"

Avantages: I love the fact that I have my Scheduling, Payroll, Inventory, and Ordering systems all in one. There are only a couple of additional programs needed to run my store!

Inconvénients: There is no way to integrate the scheduling calendar with any other calendar (e.g., Google Calendar, Exchange, etc.). The software is updated continuously, which is really nice, and sometimes it's quite the surprise when you have a newer employee opening and their routine is thrown out of whack by a button moving.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 18/08/2014
Rishav G.
Manager
Fabrication électrique/électronique, 2-10 employés
Temps d'utilisation du produit: 1 à 5 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    10/10
  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 04/11/2016

"Amazing software"

Commentaires: I started using this software about 8 months ago and now i frel that thus software has made my life easy. I can look for anything i want at my fingertips as being a manager. Making bills, inventory and all other working has become very easy.

  • Provenance de l'utilisateur 
  • Source : SoftwareAdvice
  • Publié le 04/11/2016
Utilisateur vérifié
Founder
Services aux consommateurs
Temps d'utilisation du produit: 6 à 12 mois
  • Note globale
    5/5
  • Facilité d'utilisation
    5/5
  • Fonctionnalités
    5/5
  • Support client
    5/5
  • Rapport qualité-prix
    5/5
  • Probabilité de recommander le produit
    Sans note
  • Provenance de l'utilisateur 
  • Publié le 13/03/2018

"I love this product it's the best"

Avantages: I really like the ease of use and how quickly my team could get onboard this product, I love the functionality!

Inconvénients: It has some integration issues and isn't the best for cross functionality purposes but other than that it's the best

  • Provenance de l'utilisateur 
  • Publié le 13/03/2018