Avis clients sur 3CX

En savoir plus sur 3CX

3CX est un PBX sur IP de standard ouvert qui offre des communications unifiées complètes, prêtes à l'emploi. Idéal, quelle que soit la taille de l'entreprise

En savoir plus sur 3CX

Avantages :

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Inconvénients :

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

3CX - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,2
Fonctionnalités
4,4
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,6/10

3CX a reçu une note globale de 4,5 étoiles sur 5 d'après 325 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (325)

Amine
Ceo (Maroc)
Externalisation/délocalisation, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good 3cx

4,0 il y a 2 ans

Avantages :

Un outil très sympa avec des multifonction

Inconvénients :

Service client difficile à joindre et modifications presque impossible

Réponse de l'équipe de 3CX

il y a 2 ans

Thanks so much, Amine for your feedback! We're really glad to hear that your experience with 3CX has been positive. In case you need support feel free to contact our customer support team or seek consultation in the 3CX Forum.

Yann
Responsable informatique (France)
Construction, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Simple d'utilisation

5,0 il y a 3 mois

Commentaires : Fonctionne très bien, fait le job. Utilisartion sur Xiaomi, aucun problème. Un bon choix !

Avantages :

Simple d'utilisation, fonctionne avec différentes marque de téléphone. Utilisation de Yealink T53, fonctionne très bien. Paramétrage très simple

Inconvénients :

Pas d'api, la mise en place des imports de contact est relativement complexe.

Réponse de l'équipe de 3CX

il y a 3 mois

Hello Yann, we are glad to see that you find it easy and simple to use. Thank you for choosing us and writing this positive review!

Élodie
Assistante de direction (France)
Arts de la scène, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Fluide et intuitif

5,0 il y a 2 mois

Avantages :

Facilite de configuration et d’utilisation

Inconvénients :

Parfois un peu difficile à prendre en main, notamment pour les employés les plus âgés de l’entreprise p

Réponse de l'équipe de 3CX

le mois dernier

Hi Élodie and thank you so much for taking the time to review 3CX! We are so glad to hear that you love how easy it is to set up 3CX and that you would 100% recommend us!

Renaud
Chef de projets (France)
Génie mécanique ou industriel, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dommage...

2,0 il y a 3 ans

Commentaires : Une expérience mitigée. Beaucoup de promesses, mais la qualité des communications téléphoniques étant très approximative, on hésite à l'utiliser.

Avantages :

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients :

La qualité déplorable des communications téléphoniques. On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Réponse de l'équipe de 3CX

il y a 3 ans

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

Emilie
Infographiste et intégrateur web (France)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Indispensable au sein de l'équipe

5,0 il y a 3 ans

Avantages :

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients :

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your positive feedback. We are happy to hear that 3CX assisted during the pandemic

Robert
Robert
Head of IT (Australie)
Utilisateur LinkedIn vérifié
Produits chimiques, 51-200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Full featured Hosted SIP VOIP solution

5,0 il y a 4 mois

Commentaires : Our on premise system had a number of issues. As it was not hosted it would only work in the office. Sometimes when we had an outage random users would lose their voicemail greetings. There was missing call queue and forwarding functionality that we required.

Avantages :

Easy to implement. We converted over from our on premise Avaya system in less than an hour with little more than a couple of forms and spreadsheets to fill in. We have the option of the computer soft phone or the iOS app which means that people can decide how they receive/make "landline" calls. For thos in shared/high noise locations there are a number of voip deskphones that will also work. It gave us much better queue/forwarding functionality than we had before. Before this system any call forwarded to a mobile/another extension had the number of the extension doing the forward rather than the initial caller. Simple admin interface. Easy to use.

Inconvénients :

There is no way to seperate the softphone volume from the generic computer volume so it can be quite a shock if you are doing something and the phone rings. There can also be annoying instances of the app trying to call on any number that you click on as it cannot identify phone neumbers. Minor things but room for improvement.

Réponse de l'équipe de 3CX

il y a 4 mois

Hi Robert and thank you so much for taking the time to leave us a very good review. We hope you continue to have a good experience with 3CX. In regards to the cons you mention, if you have multiple speaker devices (computer, headset, monitor) you can select an individual device and set the ringer to be that and adjust the volume accordingly. If you wish, you can also exempt certain websites from having the numbers detected as telephone numbers, from the settings of the 3CX click-to-call extension.

Sam
Sam
Partner (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX is fine, but it is all about who handles the hosting

4,0 il y a 8 mois

Commentaires : 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Avantages :

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Inconvénients :

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Réponse de l'équipe de 3CX

il y a 8 mois

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Ian
IT Support Specialis (É.-U.)
Hôpitaux et soins de santé, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

VOIP and Soft Phones

4,0 le mois dernier Nouveau

Commentaires : The experience with 3cx was great, along with the company that oversaw the upgrade once everything was in place and ready to go we switched off our analogue system overnight and removed desk phones the next day.

Avantages :

The 3cx software makes remote changes a breeze. The ability to allow end users access to a phone over their computer without a physical phone saves cost of a phyisical phone. Users have reported that it is easy to use both making and receiving calls and have noticed no quality loss from our old phone system. It is infinitly easier to administer than our old system and i would not go back under any circumstances, even at the cost of my employment.

Inconvénients :

The software has no cons, the only issues i have with any part of this are unrelated to the software just the servers hosting and in places were physical phones are installed.

Rachel
PPC Ecommerce Technical Manager (R.-U.)
Marketing et publicité, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple and easy to use

3,0 le mois dernier Nouveau

Avantages :

The interface is easy to you. It's useful to have a chat function too. Option of an app which is good when you're on the move

Inconvénients :

Relatively basic software, I'm not aware of many additional features. The interface, although easy to use, is quite basic looking. It could look slightly more modern.

Simone
HR Manager (R.-U.)
Produits alimentaires, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Call me.......The best phone system

4,0 il y a 3 mois

Commentaires : The transfer (number port) from our old company was extremely smooth and hassle free, the business wasn't impacted at all.

Avantages :

The phone system appears to be reliable, and the new handsets we had installed, are very easy to use, with features such as touch screen and one button voicemail (no typing in a sequence of numbers) The display is large, and you can automatically see who is "speaking" as their name appears in red on the screen. The touch screen display can show in excess of 25 extensions numbers at a touch, no more entering extension numbers.I am also really pleased with the reports I can generate, such as the calls each employee has taken in a day, all sent via email at a time specified by you, and so easy to set up.The administration features, such as setting bank holidays, Christmas day is so much more user friendly than my old system.So far, I am very impressed, there are features I haven't even explored yet.

Inconvénients :

One major issue we found was, you cannot rewind the voicemail by seconds, you can only skip to the beginning. We have very large orders left on the voicemails, and we need to be able to jump back to hear one product. You can log on via your PC, however for us this isn't the best option.We have added a ticket and hope the feature can be included.

Réponse de l'équipe de 3CX

il y a 3 mois

Hi Simone, thank you for your wonderful review! It's great to see that you have had a positive experience so far in such a short time! We also appreciate your feedback and your raised ticket will be reviewed.

Cliff Ian
Deputy General Manager (Philippines)
Externalisation/délocalisation, 51-200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

3cX for your call center and VoIP needs

5,0 il y a 7 mois

Commentaires : Overall, I have no complaints on 3CX as we are very satisfied.

Avantages :

I love all the features of 3CX. I love how easy you can set it up, you can find the calls logs and recordings, plus it has a very comprehensive dashboard. Also, when we reach out to them to increase our accounts SC (concurrent calls), they are very responsive as they have a local partner from where I'm from and it was solved immediately.

Inconvénients :

The only thing I don't like about 3CX is the provisioning of the softphone as in our setup, people come and go, and we need to provision whenever there's a new employee who'll use it. I think it's better if 3CX can have the login/logout functionality on the desktop app instead of provisioning every time. But it is really negligible and not a deal breaker at all.

Réponse de l'équipe de 3CX

il y a 6 mois

Hi Cliff and thank you so much for taking the time to review 3CX! We are so glad to hear that you love the ease of setting up 3CX and all the great features offered!

Andreas
owner (Belgique)
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

phonesystems do still excist and usability ontop

5,0 il y a 7 mois

Commentaires : 3cx is small or big companies the best option possible also customers not wanting to use cloud telephony 3cx still provides option to have on-prem solution

Avantages :

full featured phone system with no extra costs. possibility to have cloud deployed, private cloud or even on-premise!

Inconvénients :

some features are still in beta but they are already active and communication when issues rice is closely followed by support to have them asap out of beta.

Réponse de l'équipe de 3CX

il y a 7 mois

Hello Andreas! Thank you so much for taking the time to share your feedback with 3CX. We're delighted to hear you found 3CX to be of great use for your business during the lockdown.

Shadi
Shadi
CTO (Arabie saoudite)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

3CX is the best PBX compairing to all other PBXs

5,0 il y a 2 semaines Nouveau

Commentaires : 3CX help to reduce the communication cost for most companies

Avantages :

unlimited extentions, mobile app , soft phone , easy to manage , callcenter features , CRM integration , Google and Microsoft integration , and you can make more things with 3CX Call flow Design app

Inconvénients :

The wallboard uncustomizable and very simple

Utilisateur vérifié
Enterprise Admin | Devops & Java Developer |Cloud Admin (Azure, OCI, AWS ) | Solution & System Archi (Nigeria)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Telephony system

5,0 il y a 2 mois Nouveau

Commentaires : It's actually a good telephony system both for SMEs and Enterprise business needs or purposes

Avantages :

Easy setup and installation either on a physical box or cloud services.

Inconvénients :

Low local support especially when there are issues.

Réponse de l'équipe de 3CX

le mois dernier

Hello, thanks for the 9/10 likelihood to recommend! This means a lot to us and we appreciate you taking the time to review!

Anna
Director (Canada)
Hôtellerie, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

our business line

4,0 le mois dernier Nouveau

Avantages :

it is a good workable solution for both in office and remote agents. easy to train to use, no problems these 2 years

Inconvénients :

transferring the call from cell phone is challenging, as we don't hear when it rings for the next phone.

shlomo
manager (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5,0 il y a 3 ans

Commentaires : For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Avantages :

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Inconvénients :

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Andreas
Andreas
Owner (Canada)
Télécommunications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

3CX - The most complete IPPBX on the market today

5,0 il y a 3 ans

Commentaires : It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Avantages :

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Inconvénients :

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive feedback. This is greatly appreciated.

Kelsea
Safety and Wellness Training Administrator (Canada)
Compagnies aériennes/Aéronautique, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Truly makes working remotely a possibility

5,0 il y a 3 ans

Commentaires : 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Avantages :

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Inconvénients :

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Teresa
Administrative Assistant (É.-U.)
Institutions religieuses, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

New to VoIP

4,0 il y a 5 mois

Commentaires : Overall this is really a great product for the cost. Our IT company has been instrumental in setting this up and guiding us through the options available.

Avantages :

The software is very affordable compared to other products we looked into and provides an array of options - almost anything we'd need.

Inconvénients :

It doesn't integrate well between soft phone, desk phone, and app on the cell phone. Voice mail or missed calls have to be addressed individually, on each device. Also, if I refuse an incoming call on my cell phone app, I would expect that refusal to apply to the soft phone and desk phone as well, but all continue to ring.

Réponse de l'équipe de 3CX

il y a 5 mois

Hi Teresa and thank you so much for taking the time to review 3CX. We are so glad to hear that 3CX has provided you with all the features you needed for your business and helped you save at the same time! Voicemail notifications are synced between the devices. Missed call notifications are synced between 3CX apps which are directly connected to 3CX via HTTPS. IP Phone missed call lists can only be reset from the devices themselves. Declining a call will only decline the call for the device itself as each device will receive its own INVITE message to establish a call and declining will only decline that leg of the call. Hope this helps clarify any confusion around the synchronization.

Jessica
Call Center Customer Service Representative (É.-U.)
Vente au détail, 10.000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Calls made easier and more organized

5,0 l’année dernière

Avantages :

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Inconvénients :

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Réponse de l'équipe de 3CX

l’année dernière

Hi Jessica. So happy to hear that 3CX has enabled you to organize the call in a way that works for you. Installing 3CX from scratch, by following our online guides takes between 5-15 minutes typically, depending on what platform you are installing on (Windows/Debian amd64/Raspberry Pi). The time it takes to configure the system thereafter depends only on how big and complex it is. The statuses, if setup correctly, change on precisely on the second configured. If you were experiencing delays, it is most likely the NTP time that was consistent on your network. Our installation guides also mention when and where actions need to be taken to avoid this.

Gladys
Sales Manager (Philippines)
Utilisateur LinkedIn vérifié
Assurance, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Make calls to landline numbers with 3cx

5,0 il y a 4 ans

Commentaires : cost benefits as making calls from a mobile device to a landline number is expensive in my country.

Avantages :

We use 3cx in the office to make local and international landline calls from our phones. The software is absolutely free! No licenses required. You just need to install a software on your mobile device and you are ready to go. I like this because in my country it is costly to make a landline call from a mobile number. So with 3cx the cost is not charged to my mobile number account. So we can make client calls or cold calls with ease

Inconvénients :

Sometimes we may be in remote areas to make a call. And if that is so, our internet connection sometimes drops and this will affect experience with the software. When this happens, we would need to rely on other means when making calls.

Mmathabo
IT Administrator (Afrique du Sud)
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Telephone System

5,0 l’année dernière

Commentaires : Just had voice quality issue there and there, but it was on the settings and it was resolved.

Avantages :

During the first lock down when everyone was forced to work from work, we had 3CX Apps and making calls from home as if we are in the office. The App comes with the Instant Chat platform and Video Conference. It is cheaper to make phone calls from this system.

Inconvénients :

The Microsoft Teams integration hasn't really worked for me, thwy should fix the availability status sync - like when one is in a meeting.

Réponse de l'équipe de 3CX

l’année dernière

Hi Mmathabo. Thank you for the 5-star review. Currently, the availability status is not implemented but as you can see in our blog post in the following link, it is one of the next things on our to-do list! https://www.3cx.com/blog/releases/roadmap-microsoft-365/ Keep an eye out on our blog post and hopefully, we can convince you to give it another try when we have implemented this feature!

Taylor
Human Resource Generalist (É.-U.)
Ressources humaines, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

3cx review

4,0 il y a 3 ans

Commentaires : Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great.

Avantages :

With the ability to add the app to my cell phone, the program running on my computer and having a desk phone linked, it is super easy to receive and make phone calls.

Inconvénients :

I wish that the software had a texting feature. There is a messenger feature that can be used between users, but text messages can't be sent which would be a huge plus for users that don't have company provided cell phones and don't want to give out their personal phone numbers.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your feedback. We are actively working on adding a texting feature. Will be available soon.

Jordan
Jordan
IT Manager (É.-U.)
Utilisateur LinkedIn vérifié
Biens de consommation, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Adaptable and Progresive

4,0 il y a 4 ans

Commentaires : I have managed 3CX for my company for over 6 years. During that time we have gone from hosting the PBX on Windows to Hosting on a Digital Ocean Linux VM. 3CX is much more stable on Linux. With a variety of hosting options, you should be able to fit 3CX to your environment and wallet size. Even having an always on backup server is an inexpensive, but necessary endeavor that will keep your employees and clients happy. 3CX is a very competitive option, with many PBX providers that I have queried not even wanting to attempt to compete against the 3CX PBX.

Avantages :

New Features added regularly inexpensive multi-platform mobile fully featured for call centers or standard business pbx High Available backup PBX

Inconvénients :

documentation can be outdated at times reporting is not the best

Kelsey
Firefighter/IT Support (É.-U.)
Sécurité publique, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Has all the bells and whistles

5,0 il y a 4 ans

Commentaires : Overall, the experience was positive. I was able to utilize the software for the intended purpose and it was beneficial to us the entire time we used it. We weren’t nickel and dimed by 3CX for premium features like a lot of the other mainstream services. And the customization potential was also a great thing.

Avantages :

The thing I liked most about 3CX was the enormous potential it affords anyone who is seeking to setup a virtual phone system. There were no corners but in developing a feature rich service that is very affordable in price. Again, as stated in many of my reviews, I’m a fan of intense customization by the end user of any service. 3CX gave me the flexibility to customize nearly every aspect of the system to the degree that I chose.

Inconvénients :

The thing that I liked least about the software was the difficulty in setting up the on-premises version of the software. Even being an IT professional, it was still very difficult to understand the instructions as they were written.