Avis clients sur 3CX

En savoir plus sur 3CX

3CX est un PBX sur IP de standard ouvert qui offre des communications unifiées complètes, prêtes à l'emploi. Idéal, quelle que soit la taille de l'entreprise

En savoir plus sur 3CX

Avantages :

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Inconvénients :

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

3CX - Notes

Note moyenne

Facilité d'utilisation
4,4
Service client
4,3
Fonctionnalités
4,4
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,6/10

3CX a reçu une note globale de 4,5 étoiles sur 5 d'après 259 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (259)

Amine A.
Ceo (Maroc)
Externalisation/délocalisation, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good 3cx

4,0 l’année dernière

Avantages :

Un outil très sympa avec des multifonction

Inconvénients :

Service client difficile à joindre et modifications presque impossible

Réponse de l'équipe de 3CX

l’année dernière

Thanks so much, Amine for your feedback! We're really glad to hear that your experience with 3CX has been positive. In case you need support feel free to contact our customer support team or seek consultation in the 3CX Forum.

Renaud B.
Chef de projets (France)
Génie mécanique ou industriel, 11-50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Dommage...

2,0 il y a 2 ans

Commentaires : Une expérience mitigée. Beaucoup de promesses, mais la qualité des communications téléphoniques étant très approximative, on hésite à l'utiliser.

Avantages :

De nombreuses fonctions, un interface intéressant une fois que vous l'avez pratiqué un certain temps, car peu intuitif.

Inconvénients :

La qualité déplorable des communications téléphoniques. On a l'impression qu'on va perdre son interlocuteur à chaque seconde.

Réponse de l'équipe de 3CX

il y a 2 ans

We are sorry to hear that your experience with 3CX was not the best. Audio quality issues however can be caused by many factors, most of which are not directly related to the software itself. To name some, depending on how you used our system, this could have been caused by insufficient bandwidth or bad WiFi reception, faulty or low-quality headset/handset, insufficient server hardware where 3CX was installed, and more. We would like to suggest you give the system another spin around the block and if you run into similar issues, come in contact with us via our forums or our Support Department to investigate the cause of your issue properly and help you come up with a solution.

Emilie R.
Infographiste et intégrateur web (France)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Indispensable au sein de l'équipe

5,0 il y a 2 ans

Avantages :

Nous avons installé 3CX un mois avant le confinement. Et nous l'avons encore plus utilisé lors du confinement. Toute l'équipe était en télétravail et 3CX nous a permis de garder le contact. Il est très simple d'utiliser l'interface web ou directement sur le téléphone portable.

Inconvénients :

Je ne vois aucun point négatif. 3CX est super d'utilisation.

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your positive feedback. We are happy to hear that 3CX assisted during the pandemic

Ryan G.
Ryan G.
Assistant Manager (É.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best VoIP phone system for small businesses

5,0 il y a 3 ans

Commentaires : We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Avantages :

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Inconvénients :

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Réponse de l'équipe de 3CX

il y a 3 ans

Sincere thanks for your feedback.

Sam B.
Sam B.
Partner (É.-U.)
Utilisateur LinkedIn vérifié
Logistique et chaîne d'approvisionnement, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3CX is fine, but it is all about who handles the hosting

4,0 le mois dernier Nouveau

Commentaires : 3CX feels like it is a step up from a normal landline, but I don't see any wow factors that I feel like I could get from some of the other VoIP names. If you're looking for something less expensive than Ring Central, Phone.com, and OnSip, then you should be able to find a small VoIP provider willing to offer you a hosted package with 3CX for a lower price.

Avantages :

3CX is straightforward. It seems to have all the necessary features for a small business. Still, as a business owner who cannot work on the admin side, I can only comment on the usability and stability. Compared to other softphone apps, I've never had significant issues. I use 3CX as a softphone on an iPhone, through a Yealink desk phone, via Chrome plugin, and on an iPad. Surprisingly, the limitations I see are not due to the daily functions. There are some features I would like, but there is nothing about this app that hinders my company's ability to operate without delay. We have users in China, Thailand, the Philippines, Jamacia, Venezuela, and the US. All locations work well, and the apps work even with limited internet access. There are times when the connection is not great, but this is usually due to the internet and not the apps.

Inconvénients :

There is no way for my ringer on my softphone or desk phone to be customized to ring differently when someone calls my extension vs. ring group. I wish there were connectivity with Zapier so that I could push contacts from other services into our address book. It would be nice if the SMS chat feature worked more similarly to a shared inbox, where everyone could see it. You can only transfer the chat to another extension, which makes SMS hard to use as a group. Overall, the cons are not about the ability to use 3CX but the features I wish it had that could provide a better overall experience.

Réponse de l'équipe de 3CX

le mois dernier

Hi Sam and thank you for your review! We are glad to hear that you are enjoying using our software and that it has helped you stay in touch with your employees throughout the world! Regarding the points you raised, desk phones can be configured to have distinctive ringtones for Queue Calls, so you should certainly consider switching to using Queues instead of Ring Groups. Apart from this, you would also get better reporting capabilities and a lot more polling strategies to choose from. For syncing you phonebook contacts, we do currently offer integration with Microsoft 365, but in the coming updates we will have a REST API that may also allow you to interact with the 3CX Phonebook, giving you the maximum flexibility in syncing your contacts between various platforms. Incoming SMS messages can be sent either to an Individual Extension or to a Queue, in which case all logged in members of that Queue will see incoming messages.

Fábio S.
Fábio S.
Senior Software Security Analyst (Brésil)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 501-1.000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

3CX is useful, but setting it up has been hard

2,0 le mois dernier Nouveau

Avantages :

My apartment complex does not intercom set up on every house, so the central simulates this communication using 3CX. It is very handy, since no physical installation had to be done to the apartment.

Inconvénients :

The setup depends on the configuration file sent by the central. It worked on the first use, but then, if you migrate to a new phone, then it needs to be set up again, instead of associating the configuration profile with an account the user can create and use in different devices.

Réponse de l'équipe de 3CX

le mois dernier

Hi Fabio and thanks for your feedback! 3CX has many features that make it a perfect option for many types of businesses and environments, so we are glad to hear that 3CX helped you. In regards to the configuration of the phones, this is mainly done for security reasons. There are very easy ways though to configure a new phone with your 3CX, e.g. by scanning a QR code through your WebClient. For the best experience, we suggest you contact a 3CX Partner to help you with your setup and also walk you through all the capabilities and options you have.

Jacqueline L.
Receptionsit (É.-U.)
Vétérinaire, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

3cx

5,0 il y a 4 semaines Nouveau

Avantages :

I think that the call recording is very useful, we have had to listen to recordings multiple times for different scenarios and it has always come in handy. I love that all of our voicemails come directly to our email address, because we are able to check for new ones frequently throughout the day.

Inconvénients :

The only complaint I have about this software is the messaging feature, the messages only come to one computer so if that computer is not routinely monitored the messages never get read.

Réponse de l'équipe de 3CX

il y a 3 semaines

Hi Jacqueline, thank you for sharing your review. It looks like your team is making good use of the call recordings, and finding the feature really useful. We are happy to hear you have had such a great experience with 3CX!

Alexander F.
Customer Success Manager (Brésil)
Logiciels, 11-50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Serves small businesses very well for free.

5,0 il y a 2 ans

Commentaires : In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Avantages :

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Inconvénients :

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Réponse de l'équipe de 3CX

il y a 2 ans

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.

Utilisateur vérifié
Vice President Of Technology & Operations (É.-U.)
Utilisateur LinkedIn vérifié
Internet, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Best Value for VoIP and Web Conferencing

5,0 il y a 3 ans

Avantages :

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Inconvénients :

It's less known so it can be confusing to employees or external participant

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive feedback

Sam H.
IT Support Technician (É.-U.)
Réseaux informatiques, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

3CX Phone software review

5,0 il y a 2 ans

Commentaires : I definitely enjoy working and managing 3CX. It makes managing and monitoring my calls in a busy modern workplace a breeze!

Avantages :

I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.

Inconvénients :

The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your feedback. We will look into improving timecode functions

Utilisateur vérifié
Team admin (Égypte)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great incoming and outgoing calls system

4,0 il y a 2 mois Nouveau

Commentaires : Great software that helped us receive calls or make calls to our customers although support team is in another region.

Avantages :

Easy to use voip service. Use it for incoming and outgoing calls easily. Recording calls, showing missed calls log, easy to audit.

Inconvénients :

Sometimes connection might affect call quality.

Réponse de l'équipe de 3CX

il y a 2 mois

Hi there! Thanks for your feedback. We're glad to hear that you're finding so many good different use cases for 3CX!

Charl N.
Clerk (Afrique du Sud)
Comptabilité, 501-1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great call quality with 3CX!

5,0 il y a 2 semaines Nouveau

Avantages :

Call quality is very good. You can reroute the work telephone to your cellphone. Thus you can do business on the go.

Inconvénients :

Intermittent connection loss due to internet fluctuations.

Réponse de l'équipe de 3CX

il y a 2 semaines

Hi Charl! Thank you for taking the time to share your 3CX experience with us! It's great to hear that you enjoy the call quality and use the mobile apps to do business on the go.

Johanna N.
Johanna N.
Customer Success Executive (Roumanie)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great to keep track of all calls

5,0 il y a 4 mois

Commentaires : Overall it's very good to use it, never had any interruptions while speaking with a client.

Avantages :

The App is very easy to install and to use. Calls are counted and conversations can be recorded. It really looks like a real phone.

Inconvénients :

In the past I encountered some issue with the call forwarding but the support team was very helpful and the issue was fixed super fast.

Réponse de l'équipe de 3CX

il y a 4 mois

Thanks for sharing your feedback on 3CX, Johanna! We are glad to hear the 3CX apps have been useful for your organization.

Matthew D.
Program Manager (Canada)
Logiciels, 201-500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

3CX - The Softphone that works

4,0 il y a 2 ans

Commentaires : The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Avantages :

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Inconvénients :

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

Shlomo F.
manager (É.-U.)
Services et technologies de l'information, 11-50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5,0 il y a 3 ans

Commentaires : For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Avantages :

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Inconvénients :

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Dar Z.
COO (Canada)
Conseil en gestion
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Finally found something we can rely on.

4,5 il y a 6 ans

Avantages :

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Inconvénients :

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Christoph D.
Christoph D.
CTO (Allemagne)
Utilisateur LinkedIn vérifié
Internet, 2-10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

3CX offers everything you need for low budget

5,0 il y a 10 mois

Commentaires : well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

Avantages :

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.

Inconvénients :

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Réponse de l'équipe de 3CX

il y a 9 mois

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Andreas L.
Andreas L.
Owner (Canada)
Télécommunications, Auto-entrepreneur
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

3CX - The most complete IPPBX on the market today

5,0 il y a 3 ans

Commentaires : It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Avantages :

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Inconvénients :

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Réponse de l'équipe de 3CX

il y a 3 ans

Thank you for your positive feedback. This is greatly appreciated.

Keth E.
Software Engineer (É.-U.)
Vente au détail, 1.001-5.000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

A lot of bang for the buck, easy to setup, easy to admin.

5,0 il y a 5 ans

Commentaires : The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Avantages :

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Inconvénients :

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Sam H.
Service Coordinator/Production Specialist (É.-U.)
Services et technologies de l'information, 51-200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

3CX Phone for Windows - EndUser review

4,0 il y a 4 ans

Commentaires : This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Avantages :

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Inconvénients :

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Kelsea M.
Safety and Wellness Training Administrator (Canada)
Compagnies aériennes/Aéronautique, 201-500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Truly makes working remotely a possibility

5,0 il y a 2 ans

Commentaires : 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Avantages :

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Inconvénients :

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Jeffrey C.
Person (É.-U.)
Informatique et sécurité réseau, Auto-entrepreneur
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Alternatives envisagées :

3cx

5,0 il y a 2 ans

Commentaires : Great, ease of use, cost savings and mobility is the ticket in the modern world

Avantages :

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Inconvénients :

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Réponse de l'équipe de 3CX

il y a 2 ans

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Michael W.
Consultant (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

3CX Phone System - Kinetix, Platinum 3CX Partner

5,0 il y a 6 ans

Avantages :

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Inconvénients :

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Clay K.
Network Manager (É.-U.)
Gestion de l'enseignement, 501-1.000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

3CX Review

5,0 l’année dernière

Commentaires : Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Avantages :

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Inconvénients :

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Réponse de l'équipe de 3CX

l’année dernière

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Matt C.
President (É.-U.)
Conseil en gestion
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

3CX - Best Phone System on the Market

5,0 il y a 6 ans

Avantages :

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Inconvénients :

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.