--- description: SessionStack : qu'en pensent les utilisateurs ? Lisez les avis clients sur SessionStack, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SessionStack - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Assistance à distance](/directory/30928/remote-support/software) > [SessionStack](/software/159261/sessionstack) # SessionStack Canonical: https://www.capterra.lu/software/159261/sessionstack Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159261/sessionstack?page=2) > SessionStack enregistre des sessions dans des applications web. Les développeurs peuvent reproduire des problèmes en observant ce qui se passe dans les navigateurs de leurs utilisateurs. > > Conclusion : 10 utilisateurs lui ont donné la note de **4.2/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SessionStack ? SessionStack aide les développeurs à reproduire dans leurs applications web les problèmes rencontrés par les utilisateurs finaux afin de les résoudre plus rapidement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.2/5** | 10 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SessionStack - **Fondé**: 2016 ## Contexte commercial - **À partir de**: 99,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Pays disponibles**: Bulgarie ## Fonctionnalités - Accès et contrôle à distance - Dépannage - Enregistrement de session - Outils de diagnostic - Partage d'écran - Rapports et analyses ## Ressources d'aide - Chat ## Category - [Assistance à distance](https://www.capterra.lu/directory/30928/remote-support/software) ## Logiciels similaires 1. [Zoho Assist](https://www.capterra.lu/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 2. [TeamViewer ONE](https://www.capterra.lu/software/122252/teamviewer) — 4.6/5 (11623 reviews) 3. [Slack](https://www.capterra.lu/software/135003/slack) — 4.7/5 (24071 reviews) 4. [AnyDesk](https://www.capterra.lu/software/149595/anydesk) — 4.6/5 (1784 reviews) 5. [Iperius Remote](https://www.capterra.lu/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Avis ### "Great product support and incident tracking tool" — 4.0/5 > **Ikonom** | *10 décembre 2019* | Événementiel | Taux de recommandation : 8.0/10 > > **Avantages**: What I really liked about the tool is that it is really focused on showing you the steps a user undertakes in their flow and tracks the frontend errors. I can easily identify anonymous feedbacks and get a better picture of what went wrong when doing customer support. > > **Inconvénients**: I still cannot get good use of the error reports, so some further user profiling would help me to identify which sessions I should be more focusing on. > > We now have better support, we make less interviews with users and easily identify usability problems. ----- ### "Expedite your customer support and alleviate time wasted by developers collating information." — 5.0/5 > **Utilisateur vérifié** | *18 décembre 2019* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Session stacker makes it easy to record the steps taken by our customers to reach the point with the issue, thus helping developers figuring out what caused the problem or making it possible to identify user procedural mistakes as opposed to application faults > > **Inconvénients**: It took a little time to understand how to get to where you needed to be to identify the issues. A bit of practice and clicking on different things to see what they did, eventually leads you to become expert at quickly finding the issues > > This program is a major time-saver, you don't have to hassle the customer for information about how the issue occurred, or wait for their responses to questions when using support ticketing systems. ----- ### "Definitely helpful, but could have more advanced features" — 3.0/5 > **GABE** | *20 décembre 2019* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: For the most part, it works as intended. It's great at showing you WHAT users are doing. Certain features make it more user-friendly, such as the ability to skip prolonged activity, or speed up the session. > > **Inconvénients**: It feels like there hasn't been much feature development over the past two years. I'd like to see more insightful information about the sessions, like heat maps of clicks, or other things that I cannot deduce from watching individual sessions. There's a lot of untapped, useful information that could be gleaned from this data, but it's not available to us. Also, in general the tool can feel somewhat buggy. Sometimes the user activity during sessions doesn't feel accurate, or certain interface elements are missing from the video. For example, as the designer of the software being used in the sessions, I know what UI components are supposed to be there, but in some sessions, they aren't present. Or, the user will click on the screen in one place, but that will initiate a button in a different location - meaning, the representation of clicks in the videos is sometimes off. > > Overall Sessionstack is great for me as it tells me what users are doing, but it cannot tell me why. That's okay, as the next step for me is usually to reach out to users. However, if the tool could facilitate this process, or at least keep that in mind as I use it, it would be helpful. ----- ### "Great product that's massively helping our customer success efforts" — 5.0/5 > **Murry** | *13 décembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: We use SessionStack daily in our Customer Success efforts at Metrilo. It's a great product that helps us massively cut the time to resolutions. > > **Inconvénients**: Nothing that comes to mind, really. It was kind of slow if we were loading long user sessions but now it loads pretty fast. ----- ### "My review" — 5.0/5 > **RAFAEL** | *19 août 2020* | Services d'information | Taux de recommandation : 8.0/10 > > **Avantages**: I can see my customers interacting with the application and understand the best and worst UX > > **Inconvénients**: Searching functionality is very basic... > > Diagnostic production errors. Understand application use by customers. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159261/sessionstack?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159261/sessionstack) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées