--- description: Dixa : qu'en pensent les utilisateurs ? Lisez les avis clients sur Dixa, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dixa - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de centre d'appel](/directory/30007/call-center/software) > [Dixa](/software/159488/dixa) # Dixa Canonical: https://www.capterra.lu/software/159488/dixa Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159488/dixa?page=2) > Dixa est une plateforme de service client multicanal basée sur le cloud qui vous permet de proposer une assistance vocale personnelle et par e-mail. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dixa ? Dixa s'adresse aux entreprises de toutes tailles dans le monde entier. Ils fournissent des solutions pour toutes les équipes clientes, que vous soyez une petite entreprise, un call center ou un centre de contact à part entière. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 20 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Dixa - **Pays**: Copenhagen, Danemark - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 39,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, arabe, chinois, coréen, danois, espagnol, estonien, finnois, français, hongrois, islandais, italien, japonais, letton, lituanien, norvégien, néerlandais, polonais, portugais, roumain, russe, suédois, thaï, turc - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analyse visuelle - Assistance à distance - Base de données de clients - CTI (couplage téléphonie informatique) - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Distribution automatique des appels - Définition des priorités - Enquêtes et feedback - Enregistrement des appels - Gestion de la base de connaissances - Gestion de la communication - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tâches - Historique des clients - IVR - Journalisation des appels - Logiciels SIP (softphone) - Logiciels d'expérience client - Logiciels de VoIP - Logiciels de chatbots - Macros et réponses types - Messagerie instantanée - Messagerie vocale - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Routage automatisé - Routage des appels - Suivi des appels - Tableau de bord - Third-Party Integrations - Transfert d’appel ## Intégrations (41 au total) - Adobe Commerce - Agillic - Boost.AI - Capturi - Certainly - Chattermill - Cx MOMENTS - DeepL Pro - DigitalGenius - Dynamics 365 Business Central - Emarsys - Fullview - HubSpot Content Hub - Lang.ai - Looker ... et 26 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Catégories connexes - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Outils de télétravail](https://www.capterra.lu/directory/31855/remote-work/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) ## Logiciels similaires 1. 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[Five9](https://www.capterra.lu/software/132405/five9) — 4.2/5 (481 reviews) ## Avis ### "Excellent performance" — 5.0/5 > **Luimer** | *29 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it > > **Inconvénients**: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit > > We have compacted better in the work ----- ### "Dixa - Great Omnichannel/CRM Software" — 5.0/5 > **Kevin** | *29 juillet 2021* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. > > **Inconvénients**: The Analytics and reporting gives you the fundamental information but the package needs enhancements. > > Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. ----- ### "Be ware of trick-sale upgrades." — 2.0/5 > **Rune** | *11 avril 2021* | Impression | Taux de recommandation : 0.0/10 > > **Avantages**: The software uses queue for email routing, as in a telephone system. > > **Inconvénients**: We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. > > It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. ----- ### "All in one place" — 4.0/5 > **Jonas** | *20 mars 2019* | Emballage/livraison de marchandises | Taux de recommandation : 9.0/10 > > **Avantages**: We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. > > **Inconvénients**: Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. > > We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. ----- ### "Cheap, efficient and all about customization, this is what I can say about using Dixa." — 5.0/5 > **Elizabeth** | *16 août 2017* | Taux de recommandation : 10.0/10 > > **Avantages**: We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) > > **Inconvénients**: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. > > It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159488/dixa?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159488/dixa) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées