--- description: ProcedureFlow : qu'en pensent les utilisateurs ? Lisez les avis clients sur ProcedureFlow, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProcedureFlow - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion des connaissances](/directory/30094/knowledge-management/software) > [ProcedureFlow](/software/159865/procedureflow) # ProcedureFlow Canonical: https://www.capterra.lu/software/159865/procedureflow Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159865/procedureflow?page=2) > Lorsque vous représentez des connaissances d'expert sous forme de carte visuelle, vous donnez aux gens la confiance nécessaire pour commencer le travail plus rapidement. > > Conclusion : 27 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ProcedureFlow ? L'éditeur aide les centres d'appels de tous les secteurs et de toutes tailles à faire de leurs employés des experts plus rapidement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 27 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ProcedureFlow - **Pays**: Saint John, Canada - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Contrôles/Permissions d'accès - Fonction de glisser-déposer - Gestion de contenu - Gestion de la base de connaissances - Gestion des flux de travail - Mise en forme de texte - Outils de collaboration - Portail libre-service - Rapports et analyses - Recherche en texte intégral - Third-Party Integrations ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) ## Catégories connexes - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels de contact client](https://www.capterra.lu/directory/32035/contact-center/software) - [Logiciels BPM (Business Process Management)](https://www.capterra.lu/directory/30010/business-process-management/software) ## Logiciels similaires 1. [Agiloft](https://www.capterra.lu/software/101273/agiloft) — 4.8/5 (38 reviews) 2. [Confluence](https://www.capterra.lu/software/136446/confluence) — 4.5/5 (3663 reviews) 3. [Caspio](https://www.capterra.lu/software/137206/caspio) — 4.6/5 (249 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (984 reviews) 5. [Capacity](https://www.capterra.lu/software/192480/capacity) — 4.5/5 (14 reviews) ## Avis ### "ProcedureFlow is a MUST for a call center\!" — 5.0/5 > **Cheryl** | *21 février 2018* | Administration publique > > **Avantages**: This is one of the easiest products I've used in my call center career and we have seen IMMEDIATE improvements in the call center\! It's easy to set up, maintain and use\! Our training reduced by 2 weeks right away as a result\! Our agents utilize it and we have had fewer errors\! The staff support from ProcedureFlow is First Class\! ----- ### "A game changer for making procedures that are actually useful." — 5.0/5 > **Andrew** | *14 mars 2017* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: The software is highly flexible and great for collaborative process building. The collaboration aspect seems to get buy-in from the techs, since they are helping to build the processes. > > **Inconvénients**: The user management features aren't strong. They could use integration with AD and group management to make administration easier. > > After struggling for years with procedural documentation that was less than useful, we found ProcedureFlow. It has truly been a game changer in our Managed Services business. We now have a dynamic and useful set of processes, that are collaboratively created and maintained by the people using them. Our staff can create or update procedures themselves and the built-in approval workflow allows us to keep the changes, recommend improvements or occasionally reject them. Our annual SOC2 audits have become much more straight forward since we can simply export a copy of our processes, give them to the auditors and they have a single source of process information to check us against. Since the processes are easy to access, our SMEs are better at consistently following them as well. While it isn't an ITIL focused product, it is flexible enough that I easily created an ITIL structure in the tool and all of our sub-processes fall under those ITIL entry points. Since we still use Sharepoint for our document management and references, we simply deep link from process elements to the pertinent documents in Sharepoint. That gives us the best of both worlds. We rarely need to call their support, but when we do they are very quick to respond and give a very personalized service. Great company with great service\! ----- ### "Effective and improves efficiency" — 4.0/5 > **Stephanie** | *27 octobre 2020* | Services financiers | Taux de recommandation : 7.0/10 > > **Avantages**: As a viewer of the procedures that our team created it is very easy to navigate. > > **Inconvénients**: Creating a procedure can be a bit tedious and takes a while to get used to. > > Overall this is a very helpful program that has added efficiency to our team and improved our processes. ----- ### "ProcedureFlow is a great program for call centers" — 5.0/5 > **Utilisateur vérifié** | *12 juillet 2022* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: Super easy workflows/charts for call centers and operating procedures for customer service. Super easy to use. I was able to hand the project off to another employee easily without much training. > > **Inconvénients**: I don't recall any cons regarding this program. It was a great program to use. > > Super easy to use. I was able to hand the project off to another employee easily without much training. ----- ### "ProcedureFlow Standardizes Procedures, Improving Service Quality" — 5.0/5 > **Tessa** | *15 mars 2017* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: I like how easy it is to create flows. I like how it boosts confidence in new hires, how it ensures all agents are on the same page and providing customers with consistent information, and how it allows us to quickly and efficiently update information so we can be assured it'll be effectively communicated with everyone who needs to know. > > **Inconvénients**: There isn't an autosave feature. So, if your computer crashes, and you're working on a flow and haven't saved it, all your work is lost. > > We began using ProcedureFlow about a year ago. Every department at our company utilizes it. I'm the Customer Support Trainer, so as far as my department is concerned, ProcedureFlow allows agents to see the most current, proper procedures, resulting in consistent service. I know a lot of people don't absorb everything discussed in training, but that's OK because, now, we have ProcedureFlow\! Since they know they have this tool readily available to them, people can feel confident the moment they hit the floor. We encourage all agents to use it. Also, it's really easy to build flows. ProcedureFlow has proven to be an excellent resource for our company. We love it. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/159865/procedureflow?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/159865/procedureflow) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées