My 6 months with Rocket Chat
Publié le 24/09/2019
Aditya A.
Commentaires: Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.
Avantages:
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.
2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.
3. Slack like user interface , which my team can instantly connect to.
Inconvénients:
1. The Quote a message, can be improved, it is visually not very clear.
2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.
3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.
Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.
Réponse de l'éditeur
envoyé par Rocket.Chat le 30/09/2019
Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on [email protected]?
thanks for your feedback!
Excellent Open Source Chat Solution with Many Integrations
Publié le 29/08/2019
Nick T.
Commentaires: Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.
Avantages: It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.
Inconvénients: There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.
Réponse de l'éditeur
envoyé par Rocket.Chat le 30/09/2019
Dear Nick,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
A great, free Slack replacement
Publié le 04/12/2019
Gavin O.
Commentaires: Cross-country communications have been simplified and we've been able to move from Slack to Rocket.chat with very little learning curve for our users. While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system.
Avantages: OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.
Inconvénients: The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.
Réponse de l'éditeur
envoyé par Rocket.Chat le 06/01/2020
Hi Gavin,
Your helpful comment are much appreciated,and your feedback will help us to continually improve our platform.
Thank you very much!
Love for in company communication
Publié le 10/12/2019
Faraan Q.
Commentaires: To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.
Avantages: Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.
Inconvénients: Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).
Réponse de l'éditeur
envoyé par Rocket.Chat le 06/01/2020
Dear Faraan,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Remarkably Good!
Publié le 03/10/2019
Bob A.
Commentaires: Rocket Chat allows our widely distributed development and management teams to work almost as if we were in the same location. The ability to add third-parties to meetings ad-hoc gives us a completely integrated solution. We are very satisfied!
Avantages: The feature set is very strong. It allows our distributed teams to work much more tightly together. For our developers, the voice and screen-sharing allow widely separated coders to pair-program as if they were in the same room. The messaging is robust, and the voice quality is good. Overall, Rocket Chat is extremely solid, plenty strong enough to be used in a mission-critical capacity.
Inconvénients: Most complaints center around the various quirks of the Jitsi subsystem, and related usability issues. For example, the only calling choice offered is "Video Chat". All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found. Every time, with every call. It gets tedious. This is a great example of a very small thing gradually becoming a significant usability issue. Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.
Réponse de l'éditeur
envoyé par Rocket.Chat le 09/10/2019
Hi Bob,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.
Publié le 15/06/2018
Adam N.
Commentaires: I used this product as a secure chat interface to get away from facebook.
Avantages: Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Inconvénients: I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Adam,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Review on Rocket Chat.
Publié le 15/04/2019
Shashank V.
Commentaires: As working in an organization, we generally communicate with our colleagues in the form of some short text messages in case of any requirements. Rocket chat is very fast and it supports file sharing. When I send some data which is confidential, I can send it through rocket chat cause it provides message-level security along with private chat option. I can create separate group channels for group conversations and can communicate with clients in much faster and in an easy way. We can have video calls with the clients. My overall experience of using this software is highly satisfiable.
Avantages:
1) It is a free and open source chat application.
2) Privacy chat feature is available and it is more secure.
3) The incoming message is translated to English if another user is communicating in some other language.
4) We can integrate our rocket chat with chatbots.
5) Can install plugins like Drupal for theme customization.
6) Supports different types of authentications like facebook, LinkedIn
7) Rocket chat community support is very good.
8) We can subscribe to different global channels for gaining knowledge.
Inconvénients: I did not find any flaws with this software.
Réponse de l'éditeur
envoyé par Rocket.Chat le 26/04/2019
Thanks for your feedback!
Rocket.Chat the easy way of communicating
Publié le 21/05/2019
Joram K.
Commentaires: a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with
Avantages: rocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux
Inconvénients: sometimes if the app fails you have to use the browser to log in
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Joram,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Great Slack Alternative
Publié le 14/11/2019
Sheila X.
Commentaires: Great for business-related chats to keep your teams and groups organized and separated.
Avantages: I learned about this software when my previous employer asked us to transition to this software from Slack. And I liked it so much better! The user interface feels like Slack's and is intuitive as well. And best of all? All previous chat history is there for you to see...not blocked at all! It is also great for keeping your personal and business-related chats separate. No more emailing back and forth!
Inconvénients: No other cons to mention here. If I had to pick Slack or this software, I would go with Rocket.chat.
Réponse de l'éditeur
envoyé par Rocket.Chat le 06/01/2020
Hi Sheila,
Your helpful comment are much appreciated and your feedback will help us to continually improve our platform.
Thank you very much!
Good & free corporate chat alternative
Publié le 11/10/2019
Gabriel C.
Commentaires:
Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.
A few words about setting it up:
- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this.
- Secondly it supports LDAP, so this played well with our Active Directory accounts.
- Voice calling requires additional setup, which we decided to skip.
- Mimetypes for supported file attachments need to be configured by hand, one-by-one
And about usability: first of all, it does lack some nice-to-haves here and there:
- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.
- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.
- Also due to the client being an Electron app, it cannot support systemwide shortcuts
- It lacks the "threading discussion" that you see in other chat apps.
However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.
Also, it has a nice Off-The-Record mode where messages are not persisted.
And finally, features are still being developed so new features are added constantly.
Avantages:
- Supports LDAP authentication
- On-premises server
- Platform availability (both web, mobile and Desktop)
- Good & clean usability
Inconvénients:
- Some things are still not working in the mobile native app (e.g.: voting on polls)
- No support for threaded chat
- No straightforward integration with SharePoint
- Electron client app only, so notifications are a bit lacking
Réponse de l'éditeur
envoyé par Rocket.Chat le 06/01/2020
Hi Gabriel,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
As close as you can get to Slack without being Slack
Publié le 02/11/2018
Jesse J.
Commentaires: Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.
Avantages: Rocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.
Inconvénients: Rocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.
One of the best free chats
Publié le 25/12/2018
Jose G.
Commentaires: It works nicely (desktop and mobile), very intuitive.
Avantages:
We use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero!
It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.
Inconvénients: It is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.
Réponse de l'éditeur
envoyé par Rocket.Chat le 12/06/2019
Dear Jose,
Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
About quoting from different channels, if you use the "Permalink" option on the message pop up menu, a link will be copied to your clipboard, if you paste that link in another channel, a message preview will appear (similar to the reply one). This enables you to quote other messages in different channels
User Friendly
Publié le 08/02/2019
Giridhar S.
Commentaires: I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration
Avantages:
Best User Interface
Easy Installation and Easy to use
Chat Bot Support
Third Party Integration
Public/Privates Rooms
Can create ultimate number of groups
Can also Display overall profile information
Web Push/ Push Notifications (Automatic)
Light Speed and fast responsive messenger
Themes available
Inconvénients:
Can add more themes and GIF images to it
It'll be good if you share your recent updates on it like about your software updates or about your new versions
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Giridhar,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Best chat tool for organisations
Publié le 26/03/2019
Sandeep K.
Commentaires: I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.
Avantages: We can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working
Inconvénients: We can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.
Réponse de l'éditeur
envoyé par Rocket.Chat le 12/06/2019
Dear Sandeep,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Rocket Experience
Publié le 14/08/2019
Mbongiseni N.
Commentaires: Its the best chat tool for organisations and its the closest you can get to slack
Avantages:
Its free to use
its also great for sharing files
you get emails for all rocket messages, makes it easy to catch missed messages
its open source
Its way better than sending emails to colleagues
you can host it in your own server
Inconvénients:
When its running in the background the desktop app doesn't open when you open using the shortcut icon to open it.
there is nothing to hate about this app
Réponse de l'éditeur
envoyé par Rocket.Chat le 16/09/2019
Dear Mbongiseni,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Easy Team Communication
Publié le 14/05/2019
Joe E.
Commentaires: Instead of emailing, you can send a message quickly to a person, group or company wide. Very easy to use and a very effective communication tool.
Avantages: The amount of resources this application needs to run in the background is remarkably low. It is free, open source and maximizes your time when sending along a quick message. We use it in the sales team to get a quick answer if we are unsure of the answer. A great and effective tool which makes us appear smart and knowledgeable.
Inconvénients: Updates. The platform while quick to work out bugs does require you to re-start the app after the update.
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Joe,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Rocket Chat provides a user friendly experience
Publié le 03/12/2019
Renae J.
Commentaires: I havent experienced any real issues or problems with rocket chat other that the issues posted up top. Overall i love the benefit of being able to chat and post quickly the information needed from someone and get a reply promptly if they are online.
Avantages: I like this software cause it makes it easy to talk to others or post information to them. I also like the emojis that show for expressing your posts.
Inconvénients: I didnt like the update that was done where before you could delete direct messages and now you cant. Im all for organization and dont like that i cant delete those to clean up my page.
Réponse de l'éditeur
envoyé par Rocket.Chat le 06/01/2020
Hi Renae,
Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
Cost-effective, less restrictive alternative to Slack
Publié le 12/09/2017
Katrina K.
Avantages: Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.
Inconvénients: There have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Katrina,
Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
Great app for companies.
Publié le 06/06/2019
Berin K.
Avantages: Rocket chat has been made in a perfect way. You have many options to work with. It is perfect for companies, but also it is perfect for personal uses.
Inconvénients: The only thing I don't like is that they don't have good mobile app. There is a mobile app already but it doesn't work as it should.
Réponse de l'éditeur
envoyé par Rocket.Chat le 07/06/2019
Dear Berin,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Rock solid business chat application with strong community support
Publié le 24/07/2018
Michael F.
Commentaires: A free chat communication system which I can host by myself for data security reasons.
Avantages:
The team behind Rocket.Chat delivers an ongoing effort to improve the software and add new features. Feature requests and bug reports are handled professionally.
You can deploy the server on premises or in the cloud. It also has lots of clients (Android, iOS, Windows, Mac OSX, ... and of course web!)
Most of the admin settings can be configured via the web interface.
I use Rocket.Chat within a docker container and Traefik for SSL termination and proxy. Works like a charm.
Inconvénients: Administration is not that easy and the documentation sometimes lacks in depth descriptions. Some functionality is not yet available in all clients.
A good open source alternative to Slack
Publié le 21/01/2018
Will E.
Avantages: Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!
Inconvénients: Some functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.
Réponse de l'éditeur
envoyé par Rocket.Chat le 12/06/2019
Dear Will,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
A great option for an online chatroom
Publié le 23/05/2019
Utilisateur vérifié
Avantages:
Cost effective hosting
Good Integrations
Simple to use
Inconvénients:
Customer Support
Help documentation is a bit lacking
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Rocketeer,
Thanks for the feedback! We sincerely appreciate your insight because it helps us build a better customer experience!
Given our open source nature, it is sometimes difficult to keep our documentation updated, we are always doing our best to keep it updated and our awesome community does a great job in helping us with this task.
Excellent Open Source Chat Utility
Publié le 17/05/2018
Tyler A.
Avantages:
This is a great full featured chat utility that packs a lot into the free software.
This is easy to host on your own servers with the available snap installs.
Not only offers a great chat enviroment but easily ties into your website for a live chat option.
Inconvénients: Other chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.
Réponse de l'éditeur
envoyé par Rocket.Chat le 10/06/2019
Dear Tyler,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
A lot of features, but lacking bug fixes
Publié le 21/05/2019
Darin H.
Commentaires: We needed a way to control users access to in a chat. We wanted out company chat in our pockets and didn't want to use Slack. We wanted a branded chat that we could include our customers in as well. This fit that need perfectly. If those bugs were just out of the way we'd be in business.
Avantages: Rocket.Chat has so many features it's crazy. I mean, there's a feature in here to authenticate using Wordpress! So cool! They have both React Native and native apps so getting this customized and deployed is pretty easy. It works pretty well out of the box minus a few bugs. It's got a large community backing most of the repositories which is a huge plus. Overall there's a lot going for it.
Inconvénients:
Bugs... OMG the bugs are ruthless. Right out of the gate the React Native version didn't have avatar uploading working. We had to pay $1000 to contract out a developer to fix the issue for us. The issue wasn't really a fix more than it was a hack so we weren't able to push it back into the main development branch.
There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms.
Réponse de l'éditeur
envoyé par Rocket.Chat le 12/06/2019
Dear Darin,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
If you are having issues updating the desktop app, please manually download and install the latest version at https://rocket.chat/install . We have this issue as a known bug on a prior version and the fastest way to get rid of it is to download the desktop app again.
Great chat program
Publié le 23/07/2019
Joshua L.
Avantages: Love that you can set up channels and configure admins and users. It works great and can be locally hosted and tied in to workgroup usernames.
Inconvénients: None does what we need it for and we will keep it
Réponse de l'éditeur
envoyé par Rocket.Chat le 16/09/2019
Dear Joshua,
Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!