--- description: ManageEngine SupportCenter Plus : qu'en pensent les utilisateurs ? Lisez les avis clients sur ManageEngine SupportCenter Plus, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine SupportCenter Plus - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus) # ManageEngine SupportCenter Plus Canonical: https://www.capterra.lu/software/162095/manageengine-supportcenter-plus Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/162095/manageengine-supportcenter-plus?page=2) > Essayez Support Center Plus pour rendre votre centre de services plus agréable et plus puissant. C'est le premier pas pour obtenir un support client de premier ordre. > > Conclusion : 14 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ManageEngine SupportCenter Plus ? SupportCenter Plus est un logiciel web de support client qui permet aux entreprises de gérer efficacement leurs contrats de service, les cas d'assistance, les comptes et les coordonnées de leurs clients. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 14 Avis | | Simplicité | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: ManageEngine - **Pays**: The Octagon, É.-U. - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 495,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, italien, japonais, néerlandais, polonais, portugais, russe, suédois - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Accès mobile - Base de données de clients - Communication multicanal - Enquêtes et feedback - Gestion de la base de connaissances - Gestion des accords de service - Gestion des commentaires - Gestion des connaissances - Gestion des enquêtes et sondages - Logiciels d'expérience client - Messagerie client en temps réel - Messagerie instantanée - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Suivi des plaintes - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (5 au total) - Jira - ManageEngine Analytics Plus - ManageEngine ServiceDesk Plus - Zoho Analytics - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Support client](https://www.capterra.lu/directory/32315/customer-support/software) - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3408 reviews) 5. [TeamSupport](https://www.capterra.lu/software/87908/teamsupport) — 4.5/5 (848 reviews) ## Avis ### "Lots of features" — 5.0/5 > **Gerson** | *14 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement, > > Notification screen reminds me a social network message. That's good. ----- ### "A good helpdesk tool but not perfect" — 4.0/5 > **Burim** | *16 novembre 2023* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory. > > **Inconvénients**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks. > > Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions. ----- ### "Manage Engine Ticketing System" — 3.0/5 > **Utilisateur vérifié** | *15 janvier 2019* | Produits pharmaceutiques | Taux de recommandation : 6.0/10 > > **Avantages**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems > > **Inconvénients**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ... ----- ### "Good but can be improved." — 4.0/5 > **Aria** | *13 mai 2018* | Mode et vêtements | Taux de recommandation : 7.0/10 > > **Avantages**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations. > > **Inconvénients**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier. ----- ### "Super product for enterprise customer" — 5.0/5 > **Arvind** | *24 novembre 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread. > > **Inconvénients**: Mobile notification should be added for ticket status, those whom who are traveling most. > > It experience was good after I understand before that I was pretty confused ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/162095/manageengine-supportcenter-plus?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/162095/manageengine-supportcenter-plus) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées