--- description: Inspectlet : qu'en pensent les utilisateurs ? Lisez les avis clients sur Inspectlet, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Inspectlet - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Outils de heatmap](/directory/30977/heatmap/software) > [Inspectlet](/software/163689/inspectlet) # Inspectlet Canonical: https://www.capterra.lu/software/163689/inspectlet Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/163689/inspectlet?page=2) > Arrêtez de deviner ce que veulent vos visiteurs. Google Analytics vous dit quoi, Inspectlet vous dit pourquoi. > > Conclusion : 30 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.0/5** | 30 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 3.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Inspectlet ## Contexte commercial - **À partir de**: 39,00 $US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse d'entonnoir - Analyse des comportements - Heatmaps - Real-Time Analytics ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Outils de heatmap](https://www.capterra.lu/directory/30977/heatmap/software) ## Catégories connexes - [Outils de heatmap](https://www.capterra.lu/directory/30977/heatmap/software) - [Logiciels de web analytics](https://www.capterra.lu/directory/30073/web-analytics/software) ## Logiciels similaires 1. [Lucky Orange](https://www.capterra.lu/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.capterra.lu/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.capterra.lu/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.capterra.lu/software/77260/tableau) — 4.6/5 (2348 reviews) 5. [Mouseflow](https://www.capterra.lu/software/163517/mouseflow) — 4.7/5 (122 reviews) ## Avis ### "Was incredible because it is too easy to use." — 4.0/5 > **James** | *4 juin 2018* | Taux de recommandation : 8.0/10 > > **Avantages**: I love this software too much for the ease of its handling, and also it is super economical. This software offers you a video where it explains to you all the information about the communication with other users, these videos seem great to me. All tools in this software are very useful. > > **Inconvénients**: What I dislike a litlle bit about this software is that I can not configure everything in my own way, so I have to be too specific with the administration to it shows the design that I want. Therefore the interface is somewhat complicated. > > My website now has much more traffic. I can see what users think about my business in order to improve the services I offer. So thanks to this software I can look for solutions to solve what users do not like. ----- ### "The absolute best way to see what your customer sees" — 5.0/5 > **Clay** | *10 septembre 2019* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: Inspectlet has been so valuable for me so far to help me know what issues my customers are running into with our reservation system. All I had to do was paste a piece of code onto my website (wordpress has plugins for this.. or use Google scripts manager). Once I did that, I just log in to my dashboard occassionally and there will be a whole list of screen recordings from all my recent guests. I just click on a recording to watch their screen and watch their mouse to see what they try to click on and overall the experience they have. I have been able to make our reservation system work much better by watching to see what pain points the users encounter. For example, when clicking on the date range input that displays the calendar so they can select a date range, I saw that many people were trying to click on the calendar icon next to the input and nothing was happening. I have not fixed that so that when the calendar icon is clicked, the calendar is displayed like they are expecting. It is little things like this that I have realized through watching inspectlet recordings could make my guests experience more seamless. I highly recommend inspectlet to allow you to "watch over the should" of your customers to see what problems they run into that you would otherwise never find out about. > > **Inconvénients**: The screen recordings are actually a video, i believe they just record where their mouse is and where they click and when they scroll and so forth, and then when they play back the recording, they just re-display the page and do all the things the user did. I'm sure this is MUCH more efficient that storing video files, but it does lead to some of the recordings not being exactly 100% as the customer saw things. But it still gives me a good idea. Video would be way to data intensive and there would be no way there could be a free tier of this service. > > I just love the insight it gives me. You can learn so much watching over the shoulder of a user that is using your product. You can see when they are confused what to do next, you can see when they try to click on things that aren't clickable, you can even see errors they encounter. Inspectlet allows you to do this without the user ever knowing. I do believe sensitive data is scrubbed so you can't watch somebody enter CC info for example so it does seem secure. ----- ### "Would be great.....if it consistently worked. As for customer service - there isn’t any." — 2.0/5 > **Alex** | *5 mars 2021* | Services financiers | Taux de recommandation : 0.0/10 > > **Avantages**: In theory, Inspectlet does just what we need it to. It records user sessions so we can monitor new releases and overall customer interactions. > > **Inconvénients**: The reality is that it’s very inconsistent with what it actually records. Everything is set up correctly, because it sometimes work. But 70% of the time it’s worthless. I tried at least 5 times to get hold of someone, and as we’re on their Growth plan, we get email service. Don’t both though, nobody will respond. > > When it works great, but let down by inconsistent behaviour and appalling service. ----- ### "Reliable & easy-to-use for 7+ years" — 5.0/5 > **Utilisateur vérifié** | *6 octobre 2022* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: I've been using Inspectlet ever since I first got into the digital marketing space over 7 years ago. The session recordings and analytics features are reliable and easy-to-use. Installation is simple \& quick, and key features like IP blocking and Rage Click insights help surface the most important analytics. I've used Inspectlet across a wide variety of sites: from low-traffic agency landing pages (free plan) to high-traffic content sites (paid plan). It's always a breeze to use, and it has become one of my go-to's when launching new websites. > > **Inconvénients**: To be honest, I am yet to find a con with Inspectlet over the course of several years using the software. Perhaps the only "bug" I can think of is that the session replay player is sometimes a bit wonky if you try playing from the middle (rather than the start), but it isn't a big deal. Otherwise, I've never found anything wrong with Inspectlet and strongly prefer it to alternatives. ----- ### "The best of analytics - Great Visual representer" — 5.0/5 > **Panneer** | *22 mars 2019* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: Inspectlet is the future of analytics, The best about Inspectlet it gives as the visual interpretation of how user is interacting with the website, where he is focusing more with the heat map, almost every session gives a good understanding about the website. > > **Inconvénients**: The least about Inspectlet,when it records user sessions, the same sessions is stored in multiple files so to view and understand it's bit complex. > > The benefits you derive through Inspectlet is unimaginable you can actually feel the user interaction and identify the areas where we can keep important elements of a website. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/163689/inspectlet?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/163689/inspectlet) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées