Avis clients sur NinjaOne

Ninja RMM, un produit en constante evolution

Commentaires : Au déla du produits qui fonctionne tres bien, nous avons découvert une équipe réactive et a l'écoute de nos demande, plus qu'un fournisseur Ninja est un partenaire fiable

Avantages :

Une prise en main rapide pour l'assistance de nos clients, un tableau de bord qui concentre l'essentiel pour faciliter la vie des techniciens, et l'automatisation des taches récurrentes qui nous fait gagner énormément de temps.

Inconvénients :

L'acces pour les clients lorsqu'ils veulent prendre la main sur leur parc est tres limité.

Excellent outil de gestion des billets

Commentaires : Nous avons remplacé l’utilisation du courriel pour l’ouverture des billets et nous avons que de bons commentaires. Il est facile d’utilisation et j’adore la fonction de capture d’ecran

Avantages :

Facile d’utilisation, permet de créer un billet pour une autre personne que soi et d’y ajouter des captures d’écran

Inconvénients :

Aucun, je n’ai que du positif à dire sur cet outil!

Rc Group

Avantages :

A chaque mise à jour des évolutions pertinentes

Inconvénients :

Un seul endroit pour gerer mon parc informatique, il manque plus que bitdefender GravityZone dans la console

Répond aux attentes

Commentaires : Le support technique est très réactif, le commercial est également présent lorsqu'on en a besoin. Super équipe dans l'ensemble !

Avantages :

Le produit est simple d'utilisation. La plateforme cloud qui héberge la solution est réactive. NinjaRMM est un outil bien optimisé !

Inconvénients :

Toutes les fonctionnalitées ont été mises à l'épreuve, et se sont intégrées parfaitement dans les parcs informatique de nos clients.

Simple et efficace

Avantages :

Les licences intégré de TeamViewer et de Bitdefender sa simplicité d'utilisations sa rapidité de mise en production et de déploiement..

Inconvénients :

Je trouve qu'il n'y a rien à lui reprocher les évolutions du logiciels sont rapide.

Best RMM in the business

Commentaires : Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Avantages :

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Inconvénients :

A little tiny issue here and there, but nothing their technical support weren't able to handle.

A solid, simple, modern RMM solution

Commentaires : It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Avantages :

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Inconvénients :

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

NinjaOne keeps me organized and on top of my tasks effortlessly. It's a game-changer for productivity!

Avantages :

Seamless task management and intuitive interface make it a go-to for staying on track.

Inconvénients :

The reporting features could be more robust, and I'd like to see more integrations with other apps.

NinjaOne Usage

Commentaires : NinjaOne has been great tool for us to use. Especially, it works seamlessly when we remote control the devices.

Avantages :

Easy to use and automation of tasks. It's been great to use this product.

Inconvénients :

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

Favorite RMM to use and manage

Commentaires : I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Avantages :

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Inconvénients :

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

NinjaOne - Great potential

Avantages :

It's able to get Windows patching down quite well with granular management of patches to be applied to PC's with different policy sub types on what patches can be applied or overridden for a device specifically. The PC device management is easy-ish to use being able to manage PC's with manual overrides and also what other rules to be applied (e.e. remote control software to be pushed out, restart frequency, container it sits in, etc) Ninja was fairly easy to implement & manage as it's almost entirely web based with a lightweight client. The Ninja Dojo has great resources not just for NinjaOne but best practices as well & support is quite responsive.

Inconvénients :

The extra integration items are somewhat lacking. Such as: The bundled Bitdefender AV is quite lacking in management. You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult. There's no bulk select feature, so you have to manually clear each alert one by one in the event of a false positive being picked up multiple times. The ticketing is quite basic, it could use with extra features such as the ability to use custom domains for the support email address. It also has problems displaying images properly where they are get stripped out of emails received or not show up. Likewise,attachments can be somewhat selective in what items get passed through, some attachment items such as eml files get dropped. Asset management is also a little more challenging in here as it's hard to get a full overview of all your devices properly. You can't get a nice spreadsheet with all the details you see in the individual device such as spec list, usernames, etc.

Great company to help with all management needs

Commentaires : [sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.

Avantages :

Price and features. When I need help I can reach out to my rep who helps me get direct access to support.

Inconvénients :

Interface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.

Great RMM and Ticketing System

Commentaires : Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Avantages :

Ease of use, scripting that just works, and the dojo community for help

Inconvénients :

It is a little too basic. The document feature is not the best so we use a different product.

Great RMM all in one package

Commentaires : Overall experience is very good, since the start with Ninja. Community is great as well via Discord.

Avantages :

Recently we did migrate to NinjaOne, after a trail /test period of a couple of months. We made the choise for NinjaOne, as we are really impressed how user friendly, fast and straightforward the system is. As well the onboarding is really simple, within a couple of weeks, we are fully onboarded.

Inconvénients :

not much to note over here. Overall we are very happy with NinjaOne

NinjaOne is great

Commentaires : NinjaOne was very easy to setup and has been great so far.

Avantages :

So far, NinjaOne has been a fantastic product for our company.

Inconvénients :

Ticketing system could use a little bit of work, somewhat hard to find what you need sometimes in the admin center.

Great RMM for the price -Fast, Responsive and Feature rich!

Avantages :

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Inconvénients :

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Commentaires : NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Avantages :

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Inconvénients :

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Software per MSP

Commentaires : It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Avantages :

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Inconvénients :

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Best-in-class RMM for internal IT Departments

Commentaires : Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Avantages :

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Inconvénients :

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Ninja RMM was what we were waiting for

Commentaires : From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Avantages :

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Inconvénients :

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

All in ONE

Commentaires : So far my experience with Ninja is extraordinarily positive. The support service is quick and fast, and none of my customers have complained about the software.

Avantages :

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Inconvénients :

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

Lewis M Ninja review

Avantages :

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Inconvénients :

Setting up was difficult, also difficult to remove and reinstall.

Ninja is good quality product

Avantages :

It's been 2 years that I am using Ninja. I changed job in that time span and ask to implement it in my new place and we did.

Inconvénients :

I think Ninja can add more support for network equipment: for example, rebooting switches would be convenient.

Ninja one review

Commentaires : This tool has changed how I run the network at several locations. It has made managing our network much easier and the response time is much higher . I see issues before the end user even knows there is a problem.

Avantages :

This tool has revolutionized my job. I can travel less and get more done, saving time and money.

Inconvénients :

None, I have not found any cons to this software yet.

Take your skills to the next level

Commentaires : It allows me to stay on top of any device performance issues or anomalies, so I can take quick action to fix them before they affect users.Also, the customer service is exceptional.

Avantages :

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

Inconvénients :

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.