--- description: Zadarma : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zadarma, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zadarma - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Solutions de téléphonie professionnelle](/directory/31101/business-phone-systems/software) > [Zadarma](/software/166095/zadarma) # Zadarma Canonical: https://www.capterra.lu/software/166095/zadarma Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/166095/zadarma?page=2) > Zadarma propose une nouvelle génération de système téléphonique pour entreprise avec des numéros virtuels de 100 pays, un PBX cloud gratuit, un CRM gratuit et des widgets. > > Conclusion : 64 utilisateurs lui ont donné la note de **3.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zadarma ? Particuliers, petites et moyennes et grandes entreprises ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.7/5** | 64 Avis | | Simplicité | 3.6/5 | D'après l'ensemble des avis | | Support client | 3.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zadarma - **Pays**: Bourgas, Bulgarie - **Fondé**: 2006 ## Contexte commercial - **À partir de**: 0,00 $US - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, espagnol, français, polonais, russe, ukrainien - **Pays disponibles**: Allemagne, Australie, Brésil, Bulgarie, Canada, Espagne, France, Irlande, Israël, Japon, Mexique, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Suisse, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Audio/Video Conferencing - Automate d'appel - CTI (couplage téléphonie informatique) - Conférences - Distribution automatique des appels - Enregistrement des appels - Extensions virtuelles - Gestion de la communication - Gestion des centres d'appel - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des listes d'attente - Gestion des tâches - Gestion du pipeline de ventes - Groupes d'appel - IVR - Identification de l'appelant - Importation et exportation de données - Journalisation des appels - Liaisons SIP - Logiciels d'expérience client - Logiciels de VoIP - Messagerie vocale - PBX - Qualification de leads - Rapports et analyses - Rapports et statistiques - Rapports sur les appels - Routage des appels - Scripts d'appel - Suivi des appels - Suivi des appels - Suivi des conversions - Tableau de bord - Third-Party Integrations - Transfert d’appel ## Intégrations (12 au total) - Bitrix24 - HubSpot CRM - Kommo - MS Dynamics - Meta for Business - Microsoft Teams - Salesforce Sales Cloud - Shopify - Slack - Telegram - Zendesk Suite - Zoho CRM ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) ## Catégories connexes - [Solutions de téléphonie professionnelle](https://www.capterra.lu/directory/31101/business-phone-systems/software) - [Logiciels de téléphonie](https://www.capterra.lu/directory/30084/telephony/software) - [Systèmes PABX](https://www.capterra.lu/directory/31102/cloud-pbx/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/2/customer-relationship-management/software) ## Logiciels similaires 1. 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[Nextiva](https://www.capterra.lu/software/175788/nextiva) — 4.6/5 (914 reviews) ## Avis ### "The best page for voip services and international number" — 5.0/5 > **Jhon Jaiver** | *1 avril 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily. > > **Inconvénients**: I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls > > Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything. ----- ### "Good long-term choice for international-facing companies" — 5.0/5 > **Utilisateur vérifié** | *20 mars 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Local numbers in different countries made a real difference in how clients perceive us. Inbound call volume increased because people are more comfortable dialing a familiar number. Routing those calls to a central team works smoothly, regardless of where staff are physically located. Outbound calls are reasonably priced, and call quality has been consistent even when staff work remotely or travel frequently. > > **Inconvénients**: Understanding which destinations are included in bundled minutes versus billed separately takes attention. We had a few surprises early on before we learned to check call reports more carefully. > > We run a service business with clients in several countries, and we chose Zadarma mainly for international numbers. Over time, we expanded our use to almost all phone-related communication. ----- ### "Incompetent and Unprofessional Service" — 1.0/5 > **Yevhen** | *26 août 2025* | Internet | Taux de recommandation : 0.0/10 > > **Avantages**: Easy to register, but everything else is a disappointment. Maybe the pricing looks attractive at first glance. > > **Inconvénients**: – Extremely slow support — replies only every two days. – Ridiculous verification process, documents constantly rejected for no reason. – Unprofessional and unreliable, impossible to use for business. – Wasted over a week just to verify one phone number. – Overall incompetence and lack of responsibility. > > We’ve had a terrible experience with ZADARMA. Since August 21, 2025, we’ve been trying to verify just one phone number. We submitted all company data, an employee photo with passport and date, and every requested document. After a week, nothing happened. Our documents were rejected because the date “no longer matched”—but that’s only because support replies once every two days\! By the time they review, the date is outdated again. Slow, incompetent, and not reliable for business. Avoid ZADARMA. ----- ### "Helpful support" — 5.0/5 > **Utilisateur vérifié** | *5 mars 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Call quality is good. IVR and routing work as expected. Weise business hr vociemail to email and call recording adding new user is quick and does not required extra set upit works fine for both office and remote staff.we contacted support during rthe firt setup they replied clearly and help us solve the issue with out long back and forth. After that we did not need much assitance. > > **Inconvénients**: The admin panel as many setting soit take some time to understand we everything is it works well but it not very modern > > We have been using zadarma for our business call for a while now.it replace a max of forwarding and mobile phones so far it's been stable ----- ### "Simple system that helped us organized out calls" — 5.0/5 > **Utilisateur vérifié** | *11 mars 2026* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: Call quality, stable IVR and routing work as expected. We use business hours, voicemail to email, and call recording. It's helpful that the team can answer from laptops or mobile phones. Adding users or numbers is quick and does not interrupt anything. > > **Inconvénients**: Setup takes time. There are many settings, and if you rush, you can mis configure call flow. Other than that it has been ha great experience. > > We've been using Zadarma for over a year. At first we needed one number, but later moved most of our calls there. Now it's our main phone system. ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/166095/zadarma?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/166095/zadarma) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées