--- description: Zoho One : qu'en pensent les utilisateurs ? Lisez les avis clients sur Zoho One, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoho One - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion d'affaires](/directory/30532/business-management/software) > [Zoho One](/software/166175/zoho-one) # Zoho One Canonical: https://www.capterra.lu/software/166175/zoho-one Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/166175/zoho-one?page=2) > Zoho One est une suite révolutionnaire tout-en-un qui vous permet de gérer l'ensemble de vos applications professionnelles sans précédent dans un seul compte. > > Conclusion : 132 utilisateurs lui ont donné la note de **4.1/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Zoho One ? Grandes entreprises, moyennes entreprises, organisme à but non lucratif, administrations publiques, petites entreprises. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.1/5** | 132 Avis | | Simplicité | 3.8/5 | D'après l'ensemble des avis | | Support client | 3.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.1/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Zoho - **Fondé**: 1996 ## Contexte commercial - **À partir de**: 45,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, indonésien, italien, japonais, néerlandais, polonais, portugais, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Arabie saoudite, Argentine, Australie, Bahreïn, Belgique, Brésil, Canada, Chili, Chine, Colombie, Espagne, France, Ghana, Inde, Indonésie, Irlande, Israël, Italie et 19 de plus ## Fonctionnalités - Automatisation du marketing - Comptabilité - Contrôles/Permissions d'accès - Facturation - Gestion de projets - Gestion des flux de travail - Gestion des fournisseurs - Gestion des stocks - Gestion des tâches - Rapports et statistiques - Suivi du temps et des dépenses ## Intégrations (19 au total) - Gmail - Google AdSense - Google Analytics 360 - Google Calendar - Google Contacts - Google Docs - Microsoft Outlook - Zoho Books - Zoho CRM - Zoho Campaigns - Zoho Creator - Zoho Desk - Zoho Forms - Zoho Mail - Zoho PageSense ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de gestion d'affaires](https://www.capterra.lu/directory/30532/business-management/software) ## Logiciels similaires 1. [WPS Office](https://www.capterra.lu/software/126794/wps-office) — 4.5/5 (1532 reviews) 2. [QuickBooks Online](https://www.capterra.lu/software/141374/quickbooks-online) — 4.3/5 (8393 reviews) 3. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) 4. [Dynamics 365](https://www.capterra.lu/software/157279/dynamics-365) — 4.4/5 (5811 reviews) 5. [Jobber](https://www.capterra.lu/software/127994/jobber) — 4.6/5 (1420 reviews) ## Avis ### "Incredible Value and Support" — 5.0/5 > **Steve** | *16 mars 2026* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho One provides value to our small business for an affordable price. I like that Zoho has the ability to be easy for novice users and the ability to get under the hood and integrate it with other apps/software. There are so many aspects of Zoho that I like. I'll touch on a few. I like that we can use a Zoho forms on our website's contact page and have it feed into Zoho Leads with the Lead source and date filled out. I was paying quite a bit for DocuSign and switched over to Zoho One. I like the ability to use Sign when you need a customer to sign a quote, etc., and it adds it into CRM. I handle customer support and internal IT support. I use Help Desk to track these tickets. It is very helpful to be able to go to an Account in the CRM and see the ticket. I created our company's help page for users to sign up, see our product help, and submit tickets. I added a private Distributor Resources section that is very useful for my distributors. I recently created a Virtual Data Room (VDR) in WorkDrive for potential investors. Very powerful and secure. Outside of using Zoho One, the support is very good. I have always received a response within 24 hours. Zoho Analytics is incredible. I like the option to be able to create widgets and place them on my CRM dashboards. I created a dashboard for the \[sensitive content hidden\] so that he can see leads and potential sales opportunities. > > **Inconvénients**: Sometimes, there are some quirky aspects of CRM. API don't always work consistently. However, I really don't have any issues with Zoho One. > > Incredible for the price. Can't complain. I like that there are so many apps that I can use on one platform. ----- ### "Packed with apps and possibilities" — 5.0/5 > **Eusebio** | *10 août 2023* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: Zoho One is one of those products that can be overwhelming the first time you see it. Packed with apps and possibilities. You have apps to perform almost any task within a company. EVERYTHING. If you're going to use it or three of the apps it has, you'll get your money's worth. > > **Inconvénients**: Integration between apps, while possible, is not as automatic as one would expect as they are all from the same developer. It takes time and effort to set everything up and there are some really complex tasks. The price for a single user like me is excessive. For large companies it is multiplied by the number of users, but their large number of apps can justify it. > > Overwhelming. For a single user like me, it is difficult to get the most out of it without spending a whole month setting it up calmly, very calmly. You should have a 6 month trial just to configure it and then be able to use it calmly. ----- ### "No in-built default Automation of Client Follow-ups, or Templated Worklows" — 2.0/5 > **Deborah** | *30 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 2.0/10 > > **Avantages**: Affordable. Support team are apologetic about functionality but platform is behind industry standard for CRM technology. > > **Inconvénients**: Non-technical Zoho CRM users struggle to automate follow-ups and system integrations which its competitors do a better job of. > > Zoho One needs Natural-language workflows + Universal Eventing + Error Visibility. Non-technical Zoho CRM users struggle to automate follow-ups and system integrations because: 1. Webhook setup is technical (JSON payloads, Deluge scripting). 2. Event subscriptions are incomplete and inconsistent across modules. 3. No retry/error handling for failed webhooks. 4. No natural-language interface for workflow creation. As a result, businesses rely on third-party middleware (like Jeeva AI) to achieve what should be native CRM functionality. Zoho's competitors like HubSpot and HubSpot Operation does this better. ----- ### "Comprehensive and integrated business platform" — 5.0/5 > **Rene** | *21 décembre 2025* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: Zoho One is a comprehensive suite of business applications that integrates CRM, project management, HR, accounting and more into a single platform. Its unified ecosystem simplifies workflows, improves collaboration across departments, and provides robust customization options. The pricing is attractive compared to purchasing separate tools, and the platform scales easily with remote and on-site teams. > > **Inconvénients**: The breadth of features and applications can be overwhelming for new users, making the onboarding and configuration process time-consuming. Some advanced features require additional setup or technical expertise, and occasional inconsistencies across apps can lead to a learning curve. > > My overall experience with Zoho One has been very positive. As an IT manager overseeing offshore and US-based teams, I appreciate how Zoho One centralizes our tools, streamlines communication, and boosts productivity. It has been reliable and continues to evolve with new features that support our growing business needs. ----- ### "Lots of Features, but takes some work to fully integrate" — 4.0/5 > **Tim** | *8 mars 2021* | Services financiers | Taux de recommandation : 6.0/10 > > **Avantages**: A HUGE bang for the buck. Getting access to all Zoho apps for one value price is super appealing and great value. All the apps a business needs in a single platform Easy to administer User friendly screens (mostly) > > **Inconvénients**: Apps are not as integrated as they could be. I spent a long time when consulting for several companies trying to customise their integrations between Zoho apps (that really should be there out of the box). Zoho Flow (Zoho's answer to Zapier) goes someway to help integrate their apps, but still some apps just cannot be integrated as needed (Bookings and CRM, Bookings and Inventory, for example). Zoho's integrations with 3rd party services and apps sometimes are way better than their own apps. Their all-in-one platform approach often means that the main competitors offer much better features and functionality (e.g. Meetings vs Zoom, Bookings vs Calendly, Campaigns vs Active Campaign). Their strong point is definitely CRM, Books, and Inventory, which are all very strong products. Support is hit and miss. I have had responses within minutes and then other tickets I have had to chase for nearly a week to get a response. Sometimes I had to explain the issue several times before I got more than a canned response. > > I have used Zoho for my own business and also implemented it for several clients. 4 years ago, I loved everything about the platform and loved the integrated nature of apps (books, expense, inventory, CRM), however, the more I had to push the customisation of Zoho, the more barriers I found and cracks started to appear in their polished promises. I still believe that Zoho has a big offering for small businesses as long as they do not need customised process flows or integrations. I have decided to move my business away from using Zoho and have actually downgraded in functionality to another "business platform" provider on a lifetime deal. I will be fully evaluating Zoho for future clients as I have spent far too many weeks pushing out project deadlines due to poor inter-Zoho integrations. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/166175/zoho-one?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/166175/zoho-one) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées