--- description: elevio : qu'en pensent les utilisateurs ? Lisez les avis clients sur elevio, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: elevio - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [elevio](/software/166667/elevio) # elevio Canonical: https://www.capterra.lu/software/166667/elevio Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/166667/elevio?page=2) > Aidez les clients à s'aider eux-mêmes \! Elevio fournit une assistance en libre-service à la demande à vos clients, à l'endroit et au moment opportuns. > > Conclusion : 30 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise elevio ? Des start-up aux entreprises, plus de 500 clients font confiance à elevio pour améliorer la formation produit et réduire les charges d'assistance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 30 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Dixa - **Pays**: Copenhagen, Danemark - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 99,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, grec, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, roumain, russe, serbe, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Brésil, Canada, Chili, Chine, Colombie, Costa Rica, Danemark, Espagne, France, Inde, Irlande, Israël, Italie, Japon et 16 de plus ## Fonctionnalités - Alertes de compte - Alerts/Escalation - Analyse de texte - Analyse des sentiments - Bibliothèque de contenu - Catalog Management - Chat et messagerie - Chat proactif - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Engagement des clients - Enquêtes et feedback - Formulaire hors ligne - Formulaires personnalisables - Formulaires électroniques - Gestion de contenu - Gestion de la base de connaissances - Gestion de la communication - Gestion de versions - Gestion des accords de service - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des enquêtes et sondages - Gestion des flux de travail - Historique des clients - Intégration des employés - Messagerie client en temps réel - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Options de publication de contenu - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Segmentation de la clientèle - Stratégie de marque personnalisable - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (22 au total) - Chatlio - Chatra - Dixa - Drift - Freshchat - Freshdesk - Groove - Groove - Help Scout - HelpDocs - Intercom - Kustomer - LiveChat - Olark - Slack ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [TeamSupport](https://www.capterra.lu/software/87908/teamsupport) — 4.5/5 (848 reviews) 4. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 5. [Groove](https://www.capterra.lu/software/143005/groove) — 4.5/5 (87 reviews) ## Avis ### "Elevio saved us" — 5.0/5 > **Danny** | *2 août 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar. > > **Inconvénients**: Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with. > > Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact. ----- ### "Quality Knowledgebase software" — 4.0/5 > **Ayushman** | *3 août 2022* | Équipement et fournitures de bureau | Taux de recommandation : 8.0/10 > > **Avantages**: I love the Smart Group feature and how easy it becomes for me to share custom tailored articles to the various clients I work with I like the easy drag media option when editing an article. It makes creating them very easy The workspace hub is another great feature to easily manage feedback > > **Inconvénients**: I wish there was a way we could move articles in bulk A filter to view articles by Smart Group would be helpful There could be some form of Internal tag to identify modules with the same name ----- ### "Went from loving it to...not loving it" — 3.0/5 > **Ebona** | *6 juin 2018* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app. > > **Inconvénients**: They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally. ----- ### "The best embeddable knowledge base helper on the market" — 5.0/5 > **Michael** | *5 août 2019* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too\! You just click where you want an article to go on the page and it's there\! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all\! > > **Inconvénients**: It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though. > > I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered. ----- ### "Really impressed\!" — 4.0/5 > **Chris** | *2 août 2019* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: The Ease of use for the non technical members in the team, with great powers on the front-end for end-users. Having used other systems such as Intercom or Zendesk, Elevio is focusing on the essentials (knowledge base management and display to users), in a smart way that doesn't break the bank. > > **Inconvénients**: Still in its beginnings, but maturing fast. I would love some more integrations with enterprise-level softwares such as the Atlassian eco-system. The reporting side should grow as well, providing more insights to make decisions. > > Education is one of the most important aspects of our customer success, and Elevio made this a breeze, for both the contributors and the development team, so that we could focus on the important things like writing content, and observing its impact on how our apps are used. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/166667/elevio?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/166667/elevio) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées