--- description: Quiq : qu'en pensent les utilisateurs ? Lisez les avis clients sur Quiq, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.lu/software/166780/quiq-messaging Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/166780/quiq-messaging?page=2) > Quiq propose des solutions de messagerie et de chat pour aider les entreprises et les consommateurs à communiquer sur des canaux numériques. > > Conclusion : 37 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Quiq ? Pour les organisations qui souhaitent permettre à leurs clients de les contacter sur les canaux de leur choix (messagerie et chat), lesquels sont plus rapides, plus pratiques et moins onéreux que les communications par téléphone ou e-mail. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 37 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Quiq - **Pays**: Bozeman, É.-U. - **Fondé**: 2015 ## Contexte commercial - **À partir de**: 6.000,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, arabe, chinois, espagnol, français, hindi, italien, japonais, portugais, russe, suédois, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: Australie, Canada, Mexique, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alerts/Escalation - Analyse visuelle - Autoresponders - Bot pré-configuré - CTI (couplage téléphonie informatique) - Chat et messagerie - Chat proactif - Ciblage du public - Collecte de données multicanal - Communication multicanal - Coupons mobiles - Distribution de leads - Enquêtes et feedback - Envoi de SMS en masse - Formulaire hors ligne - Gestion de l'expérience client - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Intelligence artificielle et machine learning - Interface d'agent - Logiciels d'expérience client - Logiciels de chatbots - Messagerie bidirectionnelle - Messagerie client en temps réel - Messagerie instantanée - Messagerie planifiée - Partage des fichiers - Personnalisation de messages - Prise en charge de plusieurs langues - Qualification de leads - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Routage automatisé - Réponses automatisées - Stratégie de marque personnalisable - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Transfert à un agent - Transferts/Routage ... et 6 fonctionnalités supplémentaires ## Intégrations (4 au total) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Ressources d'aide - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) ## Catégories connexes - [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de centre d'appel](https://www.capterra.lu/directory/30007/call-center/software) ## Logiciels similaires 1. [Salesforce Sales Cloud](https://www.capterra.lu/software/61368/salesforce) — 4.4/5 (18771 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Freshdesk](https://www.capterra.lu/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Avis ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 avril 2019* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Inconvénients**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Inconvénients**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Utilisateur vérifié** | *4 décembre 2020* | Télécommunications | Taux de recommandation : 1.0/10 > > **Avantages**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Inconvénients**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 août 2019* | Services financiers | Taux de recommandation : 9.0/10 > > **Avantages**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Inconvénients**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 mai 2019* | Internet | Taux de recommandation : 10.0/10 > > **Avantages**: The setup was super easy, it's easy to navigate and use. > > **Inconvénients**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/166780/quiq-messaging?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/166780/quiq-messaging) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées