Avis clients sur Samsara

Excellent produit

Avantages :

L’usage de ce produit est très simple et efficace surtout la qualité des caméras. La période d’essai est aussi bénéfique. Ce logiciel est très facile à configurer

Inconvénients :

Ce logiciel est tout à fait bon. Il y a rien dans ce produit qui me complique les tâches.

Logiciel de flotte

Avantages :

Un logiciel très pratique et très fiable, facile à utiliser.

Inconvénients :

Rien à reprocher, juste quelques soucis au cours de la connexion.Sinon je le recommande vivement.

Top-notch tools

Commentaires : My overall experience with samsara is outstanding.

Avantages :

Samsara allows me to accurately track and monitor my fleet of vehicles. Safety inspections allow tracking of vehicle service and maintenance. Also, the app allows drivers to login lunch breaks. This app has everything you need to monitor drivers and vehicles.

Inconvénients :

What I like least about samsara is the price of the service.

Samsara Safety System

Commentaires : Great product and great customer service.

Avantages :

Ease of product. The alerts are pretty accurate. Easy installation of hardware.

Inconvénients :

Speed limit alerts are not consistence. I know Google maps is used for speed limits, so you are locked into an inadequate system.

Horrible cancellation policies and practices

Commentaires : I own a small service and repair company where I sought out a vehicle tracking service back in 2021 to keep an eye on 3 service vans, a couple of trailers and a lift. I saw good reviews online and chose Samsara. The services they provided was a bit overkill for my small operation, and was quite pricey, but I stuck with them. In February of 2024, I started winding down my business in preparation for retirement, and I contacted Samsara and told them by phone I was closing my business and wanted to discontinue my service. They instructed me to round up all my devices and they would send me instructions to return them. I un-installed all of the trackers from my vehicles and boxed them up for return. When I called Samsara back for return instructions, they informed me I still had 6 more months on my "Contract". They also told me they no longer needed the equipment back. I was very frustrated with this situation, but went ahead and let them draft the next 6 months of payments on my credit card which they have on file (Bad mistake to give them credit card authorization). When they continued charging my charge card in August, September and beyond, I called again to stop this. They told me I had my account on "Auto-renew" and it renewed in July. Now they offered a "Settlement" where they wanted me to pay over $2,600 if I wanted to cancel the service. They have and outrageous system of "ticket requests" that expire quickly, overseas call center "Billing issues" staff and what appears to me to be a very intentional smoke and mirrors system of generating massive income from the unethical and unfair business practices of dodging cancellation requests. I have not used their tracking service for nearly a year now, and I am still fighting to stop them from drafting my credit card. If you are a small business, be very wary of this company!!!

Avantages :

The tracking service worked reasonably well.

Inconvénients :

They use very deceptive contract practices. The "overseas call center" feel billing dispute system is horrible if you are a customer.

Experience Review

Commentaires : Its been good, like the integration, customer service is bad as is hard to talk to a live person. Also the alerts don't work well, some times they don't alert when they are suppose to be trigger, and the ELD log book sometimes disconnects and the driver has to refresh to get signal so the status gets updated. The bad thing about this is that while disconnected it does not shows correct hours for carrier, alerts don't get trigger, and when stopped by DOT driver has to refresh quick because the ELD will be stock on the last status, but DIT officers don't like drivers on the phone prior of Inspections. We got a violation once from a dot office because the status was not updated. But I will still keep the service bc it helps integration with brokers and helps on tracking regardless, but needs improvement

Avantages :

The GPS tracking on map works good with a Google Maps View

Inconvénients :

Customer service, very hard to reach someone on the phone

A Very Thorough System

Commentaires : So far I have had a great time with working with Samsara. They helped me with a very large transition for my company and have always been able to provide support and equipment for all my needs. Their telematics system has done wonders for organizing a lot of data for our company, including helping keep us on the ball with our drivers.

Avantages :

The ease of use, good interface, helpful and quick support, consistent updates, a plethora of efficient equipment. Lots of features in how to keep track of company analytics. Speedy delivery.

Inconvénients :

Some slow server speeds at certain times, a few oddities when using the system, some unintuitive or non-detailed information in certain reports. It can also get quite expensive, especially their shipping rates.

Happy Camper

Commentaires : Overall, I am very happy with Samsara. I learn something new with it everyday.

Avantages :

Consolidated invoicing!!!! Also love the ability to see my vehicles at all times and reports! I monitor vehicles and equipment for 3 different companies.

Inconvénients :

Google maps are not updated often enough. Receive speeding alerts when posted speed limit is higher than what Samsara shows.

The best ELD and equipment tracker on the market.

Commentaires : Fantastic customer support and device reliability,

Avantages :

Knowing where all the trucks and equipment is in real time.

Inconvénients :

I cannot add fuel receipts directly from driver documents. I cannot update service logs directly from driver documents.

You won't need another telematics system

Commentaires : It has been great. Compared to older telematics having cameras showing behaviors has made all the difference.

Avantages :

Aside from the great system and features, this product has always proven to show drivers it is reliable and accurate.

Inconvénients :

It is not what I don't like about Samsara as much as it is I need to understand more about transfer old gateways that used to be assigned in old trucks into new trucks

Mostly a great product with limited support.

Commentaires : Overall, I am satisfied. It is a good product.

Avantages :

ease of administering the tool with the drivers

Inconvénients :

Support is terrible. Access to support is the worst. Then when/if you get through, the first person you talk to can only read the screen/error. No depth of knowledge. Why cant drivers see the picture from their own devices? When running a split clock, drivers cannot view upcoming rollover hours easily. I end up sending screen shots to the drivers so they can plan.

Samsara Review

Commentaires : In general, it is very good. The support is responsive and well-prepared.

Avantages :

Easy to use and troubleshoot when issues come up.

Inconvénients :

We could really use a way to white-list or black-list devices accessing the hotspot.

Samsara renewal is a joke

Commentaires : They are well above price of their competitors. Verizon's Connect is $5 per device per month cheaper and their customer service is unparalleled. They are quick to get your money and then ghost customers that have been loyal for over 3 years. They had so much going for them. But they have a 1.2 out of 5 rating on BBB and their google reviews are in the tank. They respond with a generic response but don't actually do anything.

Avantages :

The equipment works and we were able to track the vehicles. The ai feature works great.

Inconvénients :

The customer service. [sensitive content hidden] will not answer your messages or phone calls. We were suppose to do a renewal and he is absent. There is a bottleneck for the renewal where you can only deal with him. His management team doesn't intervene. You are left at his disposal. 3 weeks in the process of renewal with 7 systems failing. You can't buy replacements because you have to be in contract.

Excellent Fleet Camera System!

Commentaires : The installation process was smooth and hassle-free, with excellent support from the customer service team. They guided us through every step, ensuring we maximized the system's capabilities. The real-time monitoring feature is incredibly useful, allowing us to keep track of our fleet's location and status at any given moment. The system's user-friendly interface makes it easy to review footage and access important data. This has been invaluable for quickly resolving any incidents or disputes that may arise. Additionally, the fleet cameras have contributed to improving driver behavior, promoting safer driving practices across the board. Overall, the investment in this fleet camera system has paid off immensely. We highly recommend it to any business looking to enhance their fleet management and safety protocols. A five-star product and service all around!

Avantages :

We recently installed Samsara fleet camera system in all our vehicles, and the experience has been outstanding. The clarity and quality of the footage are top-notch, providing crystal-clear images both day and night. This has significantly enhanced our ability to monitor and ensure the safety of our drivers and vehicles.

Inconvénients :

Pricing is on the expensive side, but the payment plans definitely help.

Gret system that is easy to use

Commentaires : Samsara is a tool I use every day all day. When I talk to to other safety leaders I steer them towards smasara.

Avantages :

I have used numerous providers, samsara is #1 for me. Great support and very easy for admin and drivers to use.

Inconvénients :

The video capture can be a little time consuming. Diffacult to identify the time you need.

A real deal system.

Commentaires : It's been good. Any type of technology is going to have some issues here and there, so not really anything that is unexpected.

Avantages :

It allows us real time tracking, communication to drivers, route info easy to send... Most of the features are useful here.

Inconvénients :

I could only pull tidbits of a driver's previous trip history which is a bummer, and as mentioned earlier in review, the system if unplugged loses tracking location in which, the reason we made the switch is because we were told that it would continue to track.

Could not recommend more!

Commentaires : The information that Samsara provides cannot be matched. The accuracy of data and speed of updates is unmatched in the field. I could not do my job as effectively without it.

Avantages :

The accuracy and data it provides is incredible.

Inconvénients :

I have no cons. I really enjoy Samsara and find it is pivotal for a business because of the information it provides.

Samsara or Bust

Commentaires : I have been using it the past 5 years and it has been a great resource for me to learn and use.

Avantages :

It is a great software for tracking and elogs. I use it all week and all day from checking hours and routes. I am able to use it on my pc and phone and aslo has a app based product. It is very useful in the trucking industry. I have used other programs in the past but this one is all inclusive.

Inconvénients :

I dislike that when I try to zoom into the maps the exit number doesn't become any more visible.

Great Experience!

Commentaires : Our rep [sensitive content hidden] has been very helpful and knowledgeable. Samsara is an extremely useful tool to use when you have a large amount of drivers to keep track of.

Avantages :

I like how easy it was for me to learn how to use. It helps us to keep track of how our drivers are doing out on the road. The AI is pretty accurate for the most part and I like how you can give feedback if the alert was incorrect. The cameras are also very high quality and good to have if there's ever an accident.

Inconvénients :

Right now I'm having an issue with the camera IDs that I'm working to resolve. It's not picking up on some people who have been here for a long time and have 100% on their camera training. When it does work correctly, it's very helpful to automatically assign drivers.

Samsara K&M Tire Review

Avantages :

Ease of Dashboard use and navigation Samsara's University and Training videos The Multitude of Reporting available In-Cab Alerts and ease of video footage pulling Alerts for users

Inconvénients :

Support Response Times - some times it takes a while to get an answer and then it's just a link to the Samsara help site, that I told support I had already checked. GPS/Speeds - GPS still pulls wrong roadways or shows the driver in a field. The speeds are still a manual update, stating the speed is 25mph when it's actually 55mph or 60mph.

samsara experiance

Commentaires : great very easy to use and to teach others being able to pull videos use compliance and safety has helped out our company tremendously

Avantages :

user friendly, tracking is easy and reliable love the playback for videos safety features are great and help us get drivers involved in their daily safety tasks.

Inconvénients :

i wish ifta portion was more reliable for some reason our numbers are always off then what the miles really are

MADE THE SWITCH

Commentaires : I started out with the Samsara product on half of my equipment and another company on the other half. As soon as the contract was up on the other company I switched all of my equipment to Samsara for a superior product.

Avantages :

I really like the GPS tracking and the ease of downloading videos. I was using another system and GPS tracking was a guess at best and the camera system shut off at the point I needed it most.

Inconvénients :

The main issue that I have with Samsara is trying to get ahold of anyone for tech support or billing questions,

Great product and easy to use.

Commentaires : Overall, Samsara is a great product that allows us to know the state of our fleet and where it is nicely.

Avantages :

The admin side of the system is very easy to use. I can find assets and check how they are doing easily.

Inconvénients :

Camera system is not part of all admin rights and only being able to be assigned rights to only one permission level for the entire company.

Samsara in the EMS setting

Commentaires : My overall experience with Samsara has been very positive. Starting with the sales rep [sensitive content hidden] W, he was very professional, knowledgeable about the product and very eager to assist with any questions we had. The product delivery was very fast and was well packaged. Installation of the product was very easy and with [sensitive content hidden] help was done within a few hours. Setup of the system was very simple and the tutorial videos made it easy to navigate the dashboard. All that said I don't know why every Company doesn't utilize this system.

Avantages :

Samsara is user friendly and takes much of the guess work out of locating our Ambulances. Whether using on mobile device or on a computer Samsara has become a vital part of our everyday operations. We use Samsara for Maintenance tracking/documentation, real time tracking of assets along with monitoring of safety concerns.

Inconvénients :

I personally have not found anything with this system that I like less than any other feature.

Samsara Review

Commentaires : I use it daily and would be lost without it.

Avantages :

Ability to track drivers in real time. I also like the ease of calling up videos which has been extremely beneficial in accident investigation as well as correcting bad behaviors.

Inconvénients :

Nothing I important I can think of. A minor annoyance is the sensitivity of the crash alerts. I sometimes get them when a truck hits a bump in the road or when hooking up a trailer.