--- description: Reputation : qu'en pensent les utilisateurs ? Lisez les avis clients sur Reputation, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reputation - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'analyse des réseaux sociaux](/directory/31655/social-media-analytics-tools/software) > [Reputation](/software/167624/reputation-com) # Reputation Canonical: https://www.capterra.lu/software/167624/reputation-com Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/167624/reputation-com?page=2) > Système de gestion de la réputation dans le cloud qui permet aux grandes entreprises de surveiller ou de gérer les notes en ligne et de répondre aux opinions des clients. > > Conclusion : 184 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Reputation ? Les marques multisites (plus de trois) qui cherchent à développer et à maintenir une forte présence en ligne en tirant parti du retour d'information multicanal, des informations sur la concurrence, des données basées sur l'emplacement, etc. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 184 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Reputation.com - **Pays**: Redwood City, É.-U. ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile) - **Langues**: allemand, anglais, français - **Pays disponibles**: Allemagne, Canada, France, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - Analyse de la concurrence - Analyse de texte - Analyse des sentiments - Analyse du public - Analyse visuelle - Campagnes multiples - Collecte de données multicanal - Collecte de réponses hors ligne - Demande d'avis - Distribution multicanal - Engagement des clients - Enquêtes et feedback - Filtrage des mots-clés - Gestion SEO - Gestion de contenu - Gestion de l'expérience client - Gestion de l'é-réputation - Gestion de plusieurs comptes - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des réponses - Hashtag Tracking - Importation et exportation de données - Intégration des médias sociaux - Marquage - Mesure des performances - Modèles personnalisables - Notification en cas d'avis émis - Outils de collaboration - Partage social - Planification des publications - Prise en charge de plusieurs langues - Promotion sociale - Rapports et statistiques - Rapports personnalisables - Real-Time Notifications - Review Sharing - Suivi de l'engagement - Suivi des mots-clés - Suivi des médias sociaux - Surveillance des avis émis - Surveillance des concurrents - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Traitement automatique du langage naturel - Visualisation de données ... et 5 fonctionnalités supplémentaires ## Intégrations (23 au total) - AdvancedMD EHR - Aline - CDK Global - Denim Social - DrChrono - Dynamics 365 - Entrata - Experity - HubSpot CRM - Meta for Business - Microsoft Power BI - Open Dental - RealPage - Rent Manager - ResMan ... et 8 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels d'analyse des réseaux sociaux](https://www.capterra.lu/directory/31655/social-media-analytics-tools/software) ## Catégories connexes - [Logiciels d'analyse des réseaux sociaux](https://www.capterra.lu/directory/31655/social-media-analytics-tools/software) - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Suivi des médias sociaux](https://www.capterra.lu/directory/31028/social-media-monitoring/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) ## Logiciels similaires 1. [Google Forms](https://www.capterra.lu/software/176571/google-forms) — 4.7/5 (11366 reviews) 2. [SurveyMonkey](https://www.capterra.lu/software/32728/surveymonkey) — 4.6/5 (10427 reviews) 3. [Sprout Social](https://www.capterra.lu/software/121447/sprout-social) — 4.4/5 (606 reviews) 4. [Determ](https://www.capterra.lu/software/154479/determ) — 4.4/5 (39 reviews) 5. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (702 reviews) ## Avis ### "Makes Social Media Reviews Very Easy to Track" — 4.0/5 > **Sherry** | *26 avril 2022* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: It's very easy to use and I love the email notifications when you get a review... especially a bad review. > > **Inconvénients**: Could have more analytics, but that's not a deal breaker. > > You can respond to reviews immediately, especially bad reviews. ----- ### "Reputation.com Makes the grade" — 5.0/5 > **Aurora** | *4 juillet 2022* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: How it is organized, and how it helps me be more efficient by allowing me to manage all of my your social media activities easily, across all my locations, from a single platform. > > **Inconvénients**: Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level. But as I used it more and more I have learned to make it my tools, and they have become invaluable\! The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together. ----- ### "Neutral" — 2.0/5 > **Tiffany** | *23 septembre 2019* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time. > > **Inconvénients**: It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly. > > Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong. ----- ### "Wonderful Product with Great Flexibility" — 4.0/5 > **Tyler** | *25 mars 2022* | Marketing et publicité | Taux de recommandation : 8.0/10 > > **Avantages**: I love the content library and user system\! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features\! > > **Inconvénients**: The software can be glitchy every now and then, but overall this isn't such a detrimental issues. > > I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has. ----- ### "A Solid Partner For Your Business" — 5.0/5 > **Matthew** | *23 septembre 2022* | Automobile | Taux de recommandation : 8.0/10 > > **Avantages**: Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years. It's an easy to use and understand platform that continues to update and evolve its offerings to include the latest relevant information to help you monitor and manage your online listings, customer sentiment and social media pages. > > **Inconvénients**: As they expand the platform, it's become very built out versus what it was just a few years ago. Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features. > > We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination. ----- Page : 1/9\ Suivant: [Page suivante](https://www.capterra.lu/software/167624/reputation-com?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/167624/reputation-com) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées