--- description: Textline : qu'en pensent les utilisateurs ? Lisez les avis clients sur Textline, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Textline - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Service client](/directory/22/customer-service/software) > [Textline](/software/168213/textline) # Textline Canonical: https://www.capterra.lu/software/168213/textline Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/168213/textline?page=2) > Outil de communication client qui convertit les messages texte des téléphones clients en discussions en direct avec le personnel du service après-vente de l'entreprise. > > Conclusion : 168 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Textline ? Entreprises de toute taille aux États-Unis et au Canada. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 168 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Textline - **Fondé**: 2016 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Conforme HIPAA - Engagement des clients - Enquêtes et feedback - Envoi de SMS en masse - Gestion de la base de connaissances - Gestion de la communication - Gestion des contacts - Gestion des flux de travail - Gestion des listes d'attente - Historique des clients - Logiciels d'expérience client - Messagerie bidirectionnelle - Messagerie instantanée - Messagerie planifiée - Personnalisation de messages - Rapports et analyses - Réponses automatisées - Suivi des interactions - Suivi et analyse de l'utilisation - Third-Party Integrations ## Intégrations (19 au total) - Aircall - Freshdesk - Google Chrome - Gorgias - Help Scout - Instagram - Keragon - Make - Pipedrive - Shopify - SignalWire - Slack - Talkdesk - Twilio - Vonage Business Communications ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - Base de connaissances - Chat ## Category - [Service client](https://www.capterra.lu/directory/22/customer-service/software) ## Catégories connexes - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de sms marketing](https://www.capterra.lu/directory/30842/sms-marketing/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Génération de leads](https://www.capterra.lu/directory/30963/lead-generation/software) - [Logiciels CCM (Customer Communications Management)](https://www.capterra.lu/directory/31002/customer-communications-management/software) ## Logiciels similaires 1. [Project Broadcast](https://www.capterra.lu/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 2. [Agile CRM](https://www.capterra.lu/software/135148/agile-crm) — 4.1/5 (524 reviews) 3. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 4. [SlickText](https://www.capterra.lu/software/155430/slicktext-com) — 4.8/5 (268 reviews) 5. [Wati](https://www.capterra.lu/software/204314/wati) — 4.6/5 (203 reviews) ## Avis ### "Textline simplified the whole SMS channel for us" — 5.0/5 > **Jorge Enrique** | *11 décembre 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform. > > **Inconvénients**: Still working to automate some functions through the API. > > Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business. ----- ### "Just what we needed\!" — 5.0/5 > **Dave** | *2 octobre 2020* | Cabinets médicaux | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use, price, flexibility, support, ability to download all conversations. > > **Inconvénients**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message. > > Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed. ----- ### "A Good Start" — 5.0/5 > **Amber** | *28 mai 2021* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: I like that I can add tags and notes to my contacts. > > **Inconvénients**: The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result. > > The customer service is unmatched\! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service\! ----- ### "Efficient and effective\!" — 5.0/5 > **Corrie** | *12 octobre 2021* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Amazing product\! Super easy to use and lots of great features > > **Inconvénients**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\! ----- ### "Project Text" — 5.0/5 > **Kelly** | *9 juin 2025* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: ability to get your point across quickly and easily to make your point and make sure your point is heard > > **Inconvénients**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned > > So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn ----- Page : 1/8\ Suivant: [Page suivante](https://www.capterra.lu/software/168213/textline?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/168213/textline) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées