--- description: UseResponse : qu'en pensent les utilisateurs ? Lisez les avis clients sur UseResponse, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UseResponse - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/30008/help-desk/software) > [UseResponse](/software/170123/useresponse) # UseResponse Canonical: https://www.capterra.lu/software/170123/useresponse Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/170123/useresponse?page=2) > Suite d'assistance tout-en-un permettant de recueillir les opinions des clients et de fournir une assistance pour seulement 15 dollars/mois. Plans du cloud et auto-hébergés. > > Conclusion : 36 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UseResponse ? Idéal pour tout type d'entreprise comme les banques, les universités, les opérateurs de télécommunications, les opérateurs mobiles, les vendeurs de produits iOS et Android. Principalement utilisé par les chefs d'entreprise, les responsables de l'assistance clients et les professionnels du marketing. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 36 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: UseResponse - **Pays**: Long Beach, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 199,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: allemand, anglais, chinois, chinois traditionnel, espagnol, français, japonais, néerlandais, portugais, russe, thaï - **Pays disponibles**: Allemagne, Autriche, Canada, Danemark, Espagne, France, Japon, Pays-Bas, Suisse, États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Autoresponders - Base de données de clients - Brainstorming - Catalog Management - Chat et messagerie - Chat proactif - Communication multicanal - Contrôles/Permissions d'accès - Discussions/Forums - Définition des priorités - Enquêtes et feedback - Formulaires personnalisables - Gestion de contenu - Gestion de la base de connaissances - Gestion des accords de service - Gestion des boîtes de messagerie - Gestion des centres d'appel - Gestion des commentaires - Gestion des connaissances - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Gestion des tâches - Ideation - Importation et exportation de données - Logiciels d'expérience client - Macros et réponses types - Messagerie instantanée - Mise en forme de texte - Modèles personnalisables - Notes et commentaires - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et statistiques - Rapports personnalisables - Recherche en texte intégral - Routage automatisé - Segmentation de la clientèle - Suivi des interactions - Suivi des plaintes - Suivi des problèmes - Support client - Sécurité des données - Tableau de bord d'activités - Third-Party Integrations ... et 3 fonctionnalités supplémentaires ## Intégrations (12 au total) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels helpdesk](https://www.capterra.lu/directory/30008/help-desk/software) - [Gestion des connaissances](https://www.capterra.lu/directory/30094/knowledge-management/software) - [Gestion des idées](https://www.capterra.lu/directory/10027/idea-management/software) - [Service client](https://www.capterra.lu/directory/22/customer-service/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Bitrix24](https://www.capterra.lu/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Zendesk Suite](https://www.capterra.lu/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Service Cloud](https://www.capterra.lu/software/136189/salesforce) — 4.5/5 (823 reviews) 4. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.lu/software/62194/livechat) — 4.6/5 (1719 reviews) ## Avis ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" — 4.0/5 > **Pedro** | *13 août 2021* | Marketing et publicité | Taux de recommandation : 9.0/10 > > **Avantages**: A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. > > **Inconvénients**: Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. > > My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. ----- ### "Ticket management at its peak" — 5.0/5 > **Utilisateur anonyme** | *11 octobre 2021* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app > > **Inconvénients**: It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. > > I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. ----- ### "Took unauthorised payment from our card on file and refused to refund it" — 1.0/5 > **Utilisateur vérifié** | *26 juin 2023* | Services et technologies de l'information | Taux de recommandation : 0.0/10 > > **Avantages**: Integrated with other systems we use and had a realtime dashboard. > > **Inconvénients**: No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company > > We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. ----- ### "Great product, Great support & consulting" — 5.0/5 > **Michaela** | *5 mars 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. > > **Inconvénients**: Nothing worth mentioning, and it seems bug free too. > > On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. ----- ### "Easy to use, highly customizable and a customer support that is second to none" — 5.0/5 > **Lennert** | *3 mars 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. > > **Inconvénients**: The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. > > We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/170123/useresponse?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/170123/useresponse) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées