---
description: OpsGenie : qu'en pensent les utilisateurs ? Lisez les avis clients sur OpsGenie, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
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title: OpsGenie - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de communication d'équipe](/directory/31033/team-communication/software) > [OpsGenie](/software/170236/opsgenie)

# OpsGenie

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> OpsGenie est une solution de gestion des alertes et des astreintes destinée aux développeurs et aux équipes d'exploitation, conçue pour informer les bonnes personnes au bon moment.
> 
> Conclusion : 154 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise OpsGenie ?

PME et entreprises de taille moyenne à grande.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 154 Avis |
| Simplicité | 4.3/5 | D'après l'ensemble des avis |
| Support client | 4.6/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Atlassian
- **Pays**: San Francisco, É.-U.
- **Fondé**: 2013

## Contexte commercial

- **À partir de**: 11,55 $US
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile)
- **Langues**: anglais
- **Pays disponibles**: Allemagne, Australie, Autriche, Belgique, Brésil, Canada, Danemark, Espagne, Finlande, France, Inde, Irlande, Islande, Italie, Japon, Luxembourg, Norvège, Nouvelle-Zélande, Pays-Bas, Royaume-Uni et 3 de plus

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Alerts/Escalation
- Analyse des causes profondes
- Audit des problèmes
- Communication multicanal
- Conférences vidéo
- Définition des priorités
- Gestion des accords de service
- Gestion des calendriers
- Gestion des communications
- Gestion des incidents
- Journaux des événements
- Logiciels d'actions préventives et correctives
- Modèles
- Monitoring
- Outils de collaboration
- Piste d'audit
- Planification
- Planification des gardes
- Planification des scénarios
- Rappels
- Rapports d'incidents
- Rapports de disponibilité
- Rapports et analyses
- Real-Time Monitoring
- Real-Time Notifications
- Suivi des serveurs
- Suivi des statuts
- Tableau de bord
- Tableau de bord d'activités

## Intégrations (97 au total)

- Airbrake
- AlertSite Website Performance
- Amazon CloudWatch
- Amazon EC2
- Amazon RDS
- Amazon SES
- Apica
- AppDynamics
- AppOptics
- AppSignal
- Atatus
- Auvik
- Bamboo
- BigPanda
- Bitbucket

... et 82 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software)

## Catégories connexes

- [Logiciels de communication d'équipe](https://www.capterra.lu/directory/31033/team-communication/software)
- [Outils DevOps](https://www.capterra.lu/directory/31120/devops/software)
- [Surveillance des sites web](https://www.capterra.lu/directory/10021/website-monitoring/software)
- [Gestion des journaux](https://www.capterra.lu/directory/30856/log-management/software)
- [Gestion informatique](https://www.capterra.lu/directory/10001/it-management/software)

##  Logiciels similaires

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2. [Site24x7](https://www.capterra.lu/software/168192/site24x7) — 4.7/5 (345 reviews)
3. [PRTG](https://www.capterra.lu/software/21581/prtg-network-monitor) — 4.6/5 (254 reviews)
4. [Atera](https://www.capterra.lu/software/144309/atera) — 4.5/5 (446 reviews)
5. [NinjaOne](https://www.capterra.lu/software/165889/ninjaone) — 4.7/5 (283 reviews)

## Avis

### "Solve issues and collaborate with team for resolution right there and then" — 5.0/5

> **John Epok** | *16 mai 2024* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: - very straightforward incident tracking
- immediate alerts sent to commanders and people to ensure collaboration leading to resolution
- mobile alerts to ensure people are notified even when they're away from their desktops
> 
> **Inconvénients**: - mobile alerts can be annoying sometimes
> 
> Overall experience with OPSGenie is good as it has helped us to effectively manage incidents and ensure resolution from POCs.

-----

### "Is good for alerts ntofications" — 4.0/5

> **Tamer** | *30 avril 2025* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: The service was straightforward: send a notification when an alert goes off, and it is easy to create layers of escalation
> 
> **Inconvénients**: Reporting was a nightmare, as the list of users and groups wasn't available, and creating incidents was complicated.
> 
> My experience in two companies, OpsGenie is good, but they can improve to be more than just alerting, to be used for incident managment.

-----

### "OpsGenie... basic" — 2.0/5

> **Utilisateur vérifié** | *3 août 2025* | Services d'information | Taux de recommandation : 5.0/10
> 
> **Avantages**: I didn't like too much about OpsGenie other than it was easy to integrate with other Atlassian products.
> 
> **Inconvénients**: It was very simplistic and basic compared to PagerDuty, I hope the price reflected that. I would prefer PD over OpsGenie.
> 
> I was on a team which transitioned PagerDuty to OpsGenie and then a few months later back to PagerDuty.

-----

### "Basic incident management platform for startups" — 4.0/5

> **Utilisateur vérifié** | *24 septembre 2020* | Télécommunications | Taux de recommandation : 8.0/10
> 
> **Avantages**: What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms \& no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.
> 
> **Inconvénients**: One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms
> 
> Satisfied given the amount of money we pay with them

-----

### "A very stable tried and true solution to alerts" — 4.0/5

> **Ash** | *10 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: The app is very stable and works well on both Android and iOS. The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing
> 
> **Inconvénients**: I am concerned about what the migration to Atlassian is going to do for the app and the integrations. Depending on what you're integrating the learning curve is could be high.
> 
> Overall, everything works well and stays working long term. The ability for our team to collaborate during an outage is the most helpful. We could not live without it.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/170236/opsgenie)

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