--- description: SOFTWater : qu'en pensent les utilisateurs ? Lisez les avis clients sur SOFTWater, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SOFTWater - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Facturation des fournisseurs eau/gaz/électricité](/directory/20017/utility-billing/software) > [SOFTWater](/software/17163/softwater) # SOFTWater Canonical: https://www.capterra.lu/software/17163/softwater Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/17163/softwater?page=2) > Logiciel de facturation des services publics qui gère la maintenance des fichiers, la gestion des comptes en souffrance, la lecture et la gestion des compteurs. > > Conclusion : 29 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SOFTWater ? Cible principalement les entreprises de services publics : y compris, mais sans s'y limiter, l'eau, le gaz, l'électricité, les égouts et l'assainissement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 29 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Intedata Systems - **Fondé**: 1986 ## Contexte commercial - **À partir de**: 995,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Windows (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Facturation - Facturation en fonction de l'utilisation - Gestion des clients - Gestion des ordres de travail - Gestion des taux - Meter Data Management - Paiements en ligne - Payment Collection - Penalty/Cut-Off Processing - Rapports et statistiques - Traitement des paiements ACH ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Facturation des fournisseurs eau/gaz/électricité](https://www.capterra.lu/directory/20017/utility-billing/software) ## Logiciels similaires 1. [Submeter Billing](https://www.capterra.lu/software/198687/submeter-billing) — 4.6/5 (54 reviews) 2. [Heartland Payments+](https://www.capterra.lu/software/119791/heartland-payment-processing) — 4.3/5 (132 reviews) 3. [Rural Billing](https://www.capterra.lu/software/15163/rural-billing) — 4.9/5 (58 reviews) 4. [Zego](https://www.capterra.lu/software/1012995/zego) — 4.5/5 (81 reviews) 5. [Dynamics Billing](https://www.capterra.lu/software/81688/dynamics-billing) — 4.6/5 (5 reviews) ## Avis ### "Great billing software" — 5.0/5 > **Utilisateur vérifié** | *18 septembre 2018* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Great tech support when call with questions > > **Inconvénients**: The con that we have is that only certain printers can be used to print bills. > > Our department has been using SOFTWater since 2004. We have had minimal issues from the start. ----- ### "Intedata Softwater Revies" — 5.0/5 > **Linda** | *17 septembre 2018* | Équipements publics | Taux de recommandation : 9.0/10 > > **Avantages**: Ease of use of the program. Comfort in using the program. Help Support button in program can answer most every question. Staff support is very useful if you don't find the answer with the help button. > > **Inconvénients**: Deposit refund and adjustments. Sometimes when closing out an account if you don't get it before closing of billing in a particular month it bills the next month. I have to watch and adjust off. > > Softwater does the job and works great for our small water office. I know that there are features that I am sure I don't utilize to the fullest. Overall we have had great success with the program. ----- ### "Great Customer Support" — 3.0/5 > **Barbie** | *17 septembre 2018* | Équipements publics | Taux de recommandation : 7.0/10 > > **Avantages**: I am very happy with the customer support on Softwater. Sometimes, I wish a technician could answer my questions right when I call in, but I understand there are only a few technicians available. Any time I have had an issue, the technician offers to dial in to my site and fix the issue or show me how to fix the issue. > > **Inconvénients**: I wish the software would allow me to re-email invoices to my customers. Also, wish there were an easier layout of the customers account showing each monthly billing and their payment applied against it, like Quickbooks does. it would really help when you are trying to explain to the customer if they missed a payment why their balance is what it is. They seem to get lost in understanding the receipt of their payment applied against their account. > > Overall, I am very happy with Softwater. ----- ### "Small system user" — 4.0/5 > **Reyna** | *20 septembre 2018* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Keeps track of meter readings and in case of operator or mechanical error it gives you the flexibility to manually enter or change a reading. > > **Inconvénients**: Cannot print out previous statements and can only print the current month. After receiving a payment a statement cannot be printed with new balance. Must wait for month to close. > > Tech support is always ready to help and friendly. Our system serves around 150 customers and we are very satisfied with the software. ----- ### "Good Software... EXCELLENT Customer Service" — 4.0/5 > **Heather** | *28 septembre 2018* | Administration publique | Taux de recommandation : 8.0/10 > > **Avantages**: The windows are easy to navigate through with easy to follow instructions available in the Help Function. Tracking current usage and bills is easy to do. We are a small company and I'm sure there are features we are not able or are impractical for us to use. I'm very new to the position and to SoftWater so I particularly appreciate the help of the customer service staff. They are always available to help guide or even access remotely and show me how to accomplish what I need to do. > > **Inconvénients**: I really don't like that you have to close out of any window you are currently in to access another. It makes for frustrating and extra steps that could easily be avoided. The Biggest help for us would be integration with Quick-books. At present all information entered into our Softwater Program must be reentered into Quick-books not only taking extra time but allowing the possibility of errors in data entry. > > Overall, I find the Customer Service reps excellent they always have an answer or find one for us and never get frustrated by my beginner questions even when i have to ask 2 - 3 times. I'm sure there are ways to make the system more efficient and integrate easier with other office software. ----- Page : 1/2\ Suivant: [Page suivante](https://www.capterra.lu/software/17163/softwater?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/17163/softwater) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées