--- description: Swell : qu'en pensent les utilisateurs ? Lisez les avis clients sur Swell, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Swell - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Swell](/software/172802/swell) # Swell Canonical: https://www.capterra.lu/software/172802/swell Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/172802/swell?page=2) > Permet aux entreprises de recueillir en temps réel des retours d'opinion sur l'expérience de leurs clients : Net Promoter Score, expérience client et avis en ligne sur les sites importants. > > Conclusion : 355 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Swell ? Swell aide les entreprises qui possèdent des bureaux, centres ou sites. De nombreux clients utilisent Swell dans les secteurs de la santé, du commerce de détail, des services et de l'hôtellerie. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 355 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Swell CX - **Pays**: Cottonwood Heights, É.-U. - **Fondé**: 2016 ## Contexte commercial - **Type de licence**: (Essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Nouvelle-Zélande, États-Unis ## Fonctionnalités - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Collecte de données multicanal - Communication multicanal - Coupons mobiles - Demande d'avis - Enquêtes et feedback - Envoi de SMS en masse - Gestion de l'expérience client - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des réponses - Intégration des médias sociaux - Messagerie SMS - Messagerie bidirectionnelle - Messagerie planifiée - Modèles personnalisables - Notification en cas d'avis émis - Partage social - Personnalisation de messages - Planification des campagnes - Planification des campagnes - Rapports et analyses - Réponses automatisées - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des plaintes - Surveillance des avis émis - Tableau de bord - Third-Party Integrations - Visualisation de données ## Intégrations (80 au total) - ABELDent - AdvancedMD EHR - Amazing Charts - Briostack - CCC ONE - CGM eMDs - CareStack - ChartLogic EHR - ChiroTouch - ClearDent - ClienTrax - Cliniko - Cloud 9 Ortho - Cornerstone Software - Covetrus Avimark ... et 65 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Gestion de l'é-réputation](https://www.capterra.lu/directory/30750/reputation-management/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Logiciels de gestion des avis](https://www.capterra.lu/directory/31024/review-management/software) - [Participation des patients](https://www.capterra.lu/directory/31085/patient-engagement/software) ## Logiciels similaires 1. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (702 reviews) 3. [Yotpo](https://www.capterra.lu/software/144389/yotpo) — 4.5/5 (375 reviews) 4. [GiveMe5.ai](https://www.capterra.lu/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 5. [Weave](https://www.capterra.lu/software/141842/weave) — 4.3/5 (668 reviews) ## Avis ### "Swell CX is all about enabling businesses to engage w/ customers in an easier, more meaningful way." — 5.0/5 > **Mallory** | *12 avril 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Swell CX does a lot of cool things, but it's most valuable feature is perhaps its ability to create two-fold awareness for its users. What I mean by that, is that Swell CX helps businesses understand their customers, while also helping them gain exposure to new customers. The software does this in two major ways: first, by gathering ALL of your business' customer reviews, and displaying them all in one place; and second, by offering your business a means to interact w/ customers in a fully customizable way. This means you can engage w/ your customers exactly how YOU want to, and that your business' Google reviews, Yelp reviews, Facebook reviews, even those provided exclusively to Swell, are organized, analyzed, and displayed in one simple dashboard. This gives business owners incredible insight into customer experience, and a better way to interact w/ their consumer. Here are some cool things Swell CX offers: - easy to use, intuitive software - useful review \& reviewer metrics - access to all public reviews and all private Swell reviews - integration w/ powerful review sites like Google \& Facebook - a dashboard that displays all of your business' reviews - customizable email \& sms campaigns - campaign metrics - ability to manage multiple locations Ultimately, Swell CX helps you better understand your customers which helps you better understand your business. With Swell, you have more control over customer engagement and perception. Plus, it's easy\! > > **Inconvénients**: There are a lot of tools built into this software, and I want for them ALL to be used\! My only fear is that businesses won't utilize the software to its full potential. > > Swell CX gives you the tools to better manage your customer experience and more meaningfully interact with your consumers. That's a powerful benefit, and one that will help you achieve greater success in your business. ----- ### "Game Changer" — 5.0/5 > **Savannah** | *29 avril 2022* | Logiciels de construction | Taux de recommandation : 10.0/10 > > **Avantages**: We use Swell for two purposes, one being as our website chat and the other being as a way to request reviews from customers. The website chat feature has been a huge help because potential customers do not have to stay on the website for us to respond, all communication is to their phone, but through the Swell platform on our end. This has proved to be very efficient. As for the review requests, our reviews have increased exponentially, and we credit it to how easy Swell's links make it to leave us a review. On our end, we also like that once we convert a lead in our CRM to a customer they are automatically entered into Swell's system. They are then automatically scheduled to be sent a review request at 6:00 p.m. that evening. Overall this has automated our system for reviews and made the experience easier for our customers. > > **Inconvénients**: It would be nice for the website chats to link up to our CRM so we can see if they are already a lead and be able to add them to our CRM from Swell if they are not. This is not a dealbreaker by any means. The other thing is that the company we worked with before had a widget that we could put on our website so that our reviews automatically showed on our website. Something like this would be nice to have again, but still not a dealbreaker. > > Overall our number of reviews has increased and a step was taken off of our team's plate since the links are sent automatically. Swell has also relieved the stress that our team used to have about having to answer chats immediately or risk losing the lead. ----- ### "Please fix your app" — 1.0/5 > **Nikki** | *19 octobre 2023* | Services aux consommateurs | Taux de recommandation : 0.0/10 > > **Avantages**: Replying to a customer is easy. As long as no one sends you a message while you are typing. > > **Inconvénients**: Constantly have to refresh to see new messages from customers/team. When you are typing, if someone sends you a message it will delete everything you typed. After typing your message you can not go back in to add emojis. Emojis have to be put in as you are typing, and you better hope you get the message in before someone else sends one. When you are searching for a customer name or number whatever you type stays in the search until you erase it. Even if you select the number. > > We call your program "Not so Swell". ----- ### "BirdEye was good; Swell is GREAT\!" — 5.0/5 > **Nicole** | *1 février 2021* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague\! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct\! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(\!\!) with Swell\! > > **Inconvénients**: The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request. > > I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations\! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic\! ----- ### "Swell was the perfect choice\!" — 5.0/5 > **Joshua** | *15 octobre 2021* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Review management has been an incredible success. But adding Swell to our website was a game changer. Our team fields so many questions from potential clients that would have gone unanswered before\! The text engagement is better for us than Live Chat; it allows us to continuously communicate with them, without losing the conversation. Our prospective client engagement is through the roof\! > > **Inconvénients**: There were a few bugs in the beginning, but its been pretty smooth sailing so far\! > > The entire process has been excellent and its made such a huge improvement on how we communicate with potential and current customers. ----- Page : 1/15\ Suivant: [Page suivante](https://www.capterra.lu/software/172802/swell?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/172802/swell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées