--- description: Feedier : qu'en pensent les utilisateurs ? Lisez les avis clients sur Feedier, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Feedier - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de satisfaction client](/directory/30541/customer-satisfaction/software) > [Feedier](/software/173387/feedier) # Feedier Canonical: https://www.capterra.lu/software/173387/feedier Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/173387/feedier?page=2) > Les commentaires sont à nouveau tendance. Divertissez et fidélisez les clients grâce aux enquêtes conviviales de Feedier : personnalisez-les et rendez-les plus distrayantes \! > > Conclusion : 121 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Feedier ? Les entreprises SaaS, les restaurants, les magasins, les boutiques en ligne et bien plus encore \! ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 121 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Alkaweb - **Pays**: Lille, France - **Fondé**: 2018 ## Contexte commercial - **À partir de**: 60,00 $US - **Type de licence**: (Version gratuite disponible) (Essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, danois, espagnol, finnois, français, hébreu, indonésien, italien, néerlandais, polonais, portugais, russe, suédois, tchèque - **Pays disponibles**: Albanie, Allemagne, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chine, Chypre, Croatie, Danemark, Espagne, Estonie, Finlande, France, Grèce et 31 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Analyse visuelle - Bibliothèque de questions - Collecte de réponses hors ligne - Division des questions (question branching) - Enquêtes et feedback - Feedback en continu - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des commentaires - Gestion des e-mails - Gestion des enquêtes et sondages - Importation et exportation de données - Logique d'évitement - Messagerie SMS - Modèles personnalisables - Personnalisation des URL - Prise en charge de plusieurs langues - Questions personnalisables - Rapports et analyses - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi de la progression - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - e-mail marketing ## Intégrations (4 au total) - HubSpot CRM - Slack - Stripe - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Catégories connexes - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Outils de vote en ligne](https://www.capterra.lu/directory/30092/survey/software) - [Feedback à 360 degrés](https://www.capterra.lu/directory/30666/360-degree-feedback/software) ## Logiciels similaires 1. [Sogolytics](https://www.capterra.lu/software/127957/sogosurvey) — 4.7/5 (730 reviews) 2. [XM for Customer Experience](https://www.capterra.lu/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 3. [CustomerHero](https://www.capterra.lu/software/153472/startquestion) — 4.9/5 (175 reviews) 4. [Survicate](https://www.capterra.lu/software/132914/survicate) — 4.6/5 (99 reviews) 5. [Alchemer](https://www.capterra.lu/software/72549/alchemer) — 4.5/5 (319 reviews) ## Avis ### "Fancy looking feedback surveys to engage, give and receive\! Love it\!\!" — 5.0/5 > **Ramon** | *20 juillet 2018* | Taux de recommandation : 9.0/10 > > **Avantages**: - Reward functions to make the customer and ourselves happy: Files, messages (e.g. for sign up details), money or vouchers - Unintrusive engagement functions after completing the survey: ask for sign up for ones newsletter, ask for a rating on platforms of your choice, ask for social media following, ask for a testimonial - Completely brandable with own company design at the top tier plan - Setup a different CNAME for every feedback survey - How easy it is to set everything up -\> just click and choose > > **Inconvénients**: - For some clients, the playful look and feel of the surveys are phenomenal, for others they may be a bit too fancy. I would like to have different templates with cleaner and more professional versions. - It would be great to have the ability to disable unnecessary extra information like "last question" and "you're the fastest respondent". - Furthermore, I like to display the ratings and the answers to the feedback surveys on my website in a comprehensive but clean way. At the moment it is only possible to display the overall rating. I've heard that they are working on each of this cons. After implementation this software will be perfect for my needs\!\! > > \- Receive feedback regarding courses and events -\> Improve our services - Give rewards and let the customer feel well and connected with our brand -\> Increase sales - Receive ratings, testimonals and social media engagement -\> Raise brand awareness - Do everything in one tool -\> Save time and money ----- ### "Excellent Leading Edge Platform for Getting Feedback" — 4.0/5 > **Ed** | *6 septembre 2018* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: I think it's important that you get feedback from new products that people have paid for. This feedback gives you an immediate reality check on whether you've hit the mark or not. Of course that assumes you are measuring what matters most to the customer. Feedier makes it easy to set up any questions you want. > > **Inconvénients**: Im wanting more integration with my other platforms. For example, I want to be able to have a WordPress widget that will rotate my testimonials on a page. I want to be able to tag those testimonials and have the widget only display testimonials with a certain tag so they are pertinent to the topic. That said, I also want to direct the person to write testimonials that appeal to a theme. Right now I cant do that. For example I want to be able to have a question that says "What is different in your life now that you are using X product-service?" and I might want a question like "What would you tell someone who is on the fence about X product-service?" the answer to these are unique and would be used in only in the appropriate page on my website depending on the "proof" Im trying to convey. > > They are very personable. They are working hard to make it a great platform. They are willing to hear feedback. And so far they seem intent on sticking with it to make it the "go to" platform for feedback. ----- ### "Unrealiable and Really Buggy Feedback Tool" — 3.0/5 > **Veronika** | *20 août 2019* | Gestion de l'enseignement | Taux de recommandation : 2.0/10 > > **Avantages**: The idea behind this tool is great - asking for reviews in an interactive, gamified way, and also offering a reward for submitting a survey. We loved that idea and that's why we decided to use Feedier. I also liked the design and many possibilities of sharing the survey. > > **Inconvénients**: We've been struggling with it for months now and it cost us completely immoderate amount of effort and time to make it work. Overall problem is mainly that there were problems with the settings - some of them were missing, in a plenty of cases there was a problem with settings loss, we were also experiencing problems regarding the integration to our WordPress website. At the end, there was a continuos problem with data extraction and that's when we decided to stop using it for good. Also, the support didn't help us much, then they stopped responding at all. What is it good for when you can't access the gathered data??? > > Even after months of using it, we're still running into new bugs and problems there. Our team spent literally endless hours trying to making it work - and we never succeeded fully, because of the tool's bugginess\! If you're looking for a tool to gather your feedback with, keep looking. I wouldn't recommend Feedier. ----- ### "A solid contender in the customer feedback space\!" — 5.0/5 > **Nefer** | *17 juillet 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: I love that you can connect a sub-domain to your survey (aka carrier) so you're left with a professional looking domain like survey.acme.com. You have the option of white-labeling the survey to make it look like a custom solution (great for agencies). Feedier integrates into Zapier which opens up many possibilities for alerting team members and stakeholders and recording data. It's incredibly easy to ask happy customers to post a review on a review site like TripAdvisor, Amazon, Google, Facebook, and the list goes on. This one is the best...Feedier gives you the ability to reward your customer AFTER they submit their feedback (so you're not bribing your customers to leave a review) in the form of a voucher, downloadable asset, a coupon, etc. > > **Inconvénients**: There are some parts of the survey I would like to customize but currently don't have the option of altering. The language to describe what certain features do is sometimes hard to understand because they are not written clearly, therefore, it makes it hard to see the value of a feature. > > I love the survey presentation is professional, mobile-friendly, and customized to use with my clients. ----- ### "Excellent Tool for Collecting Feedbacks" — 5.0/5 > **Jernej** | *18 janvier 2019* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: The platform is very user-friendly, and the support is excellent. It makes getting feedback enjoyably. For both: creator and the end user. I have never had a chance to get so many feedbacks in such a short time. Extremely useful in practice. > > **Inconvénients**: It took some time to get used to the proper use of different types of questions and to put them in the right sequence. Later I found out that different templates can help me to prepare customised feedback forms for different customers. > > I have several financial seminars (https://www.omegafinance.si/blog/shop/) that I need accurate feedback to understand better how participants got my message. It's nice to have a smart system in place which does the hard work for you. It gives me immediate feedback with a lot of insights and suggestions which help me to improve the quality of my training (https://www.omegafinance.si/blog/about-us/). ----- Page : 1/6\ Suivant: [Page suivante](https://www.capterra.lu/software/173387/feedier?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/173387/feedier) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées