---
description: Survaider : qu'en pensent les utilisateurs ? Lisez les avis clients sur Survaider, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Survaider - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [Survaider](/software/174908/survaider)

# Survaider

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> Solution de gestion de l'expérience client pour les entreprises. Vous permet de savoir ce que pensent vos clients et d'agir en temps réel.
> 
> Conclusion : 11 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Survaider ?

Le marché cible de Survaider inclut des secteurs tels que la restauration, l'hôtellerie, la vente au détail, les hôpitaux/produits pharmaceutiques et le secteur automobile.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.5/5** | 11 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Opiniofi Technologies
- **Fondé**: 2015

## Contexte commercial

- **À partir de**: 30,00 ₹
- **Type de licence**:  (Version gratuite disponible) (Essai gratuit)
- **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Pays disponibles**: Inde

##  Fonctionnalités

- Analyse de texte
- Collecte de données multicanal
- Gestion des commentaires négatifs
- Gestion des enquêtes et sondages
- Logiciels d'expérience client
- Rapports et analyses
- Tableau de bord

## Ressources d'aide

- Support 24/7 (réponse directe)
- Chat

## Category

- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)

## Catégories connexes

- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Logiciels de fidélisation client](https://www.capterra.lu/directory/10031/customer-loyalty/software)

##  Logiciels similaires

1. [Kangaroo](https://www.capterra.lu/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews)
2. [Referrizer](https://www.capterra.lu/software/144990/referral-marketing-automation) — 4.8/5 (196 reviews)
3. [Trustpilot](https://www.capterra.lu/software/169618/trustpilot) — 4.5/5 (1202 reviews)
4. [Yotpo](https://www.capterra.lu/software/144389/yotpo) — 4.5/5 (376 reviews)
5. [SumUp](https://www.capterra.lu/software/170673/sumup-air) — 4.5/5 (1470 reviews)

## Avis

### "A Great Tool For Business" — 4.0/5

> **Saroj** | *9 novembre 2018* | Hôtellerie | Taux de recommandation : 9.0/10
> 
> **Avantages**: It is  very useful to check the reviews at any point of time. The numeric data in the report helps in a greater extent.
> 
> **Inconvénients**: The Graphical view is not good. It will be very easy  if the graphs come handy.
> 
> My over all experience with Survaider has been very good so far. The support we receive is tremendous.I would like to say thanks to representatives who always helps in case of issues.

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### "best tool to monitor ranking" — 5.0/5

> **Utilisateur vérifié** | *13 novembre 2018* | Hôtellerie | Taux de recommandation : 10.0/10
> 
> **Avantages**: Its helps me to monitor my units review and ranking, of all guest satisfaction and feedback
> 
> **Inconvénients**: Nothing so far, can include other portal also
> 
> I did not face any issues so far with survaider

-----

### "REVIEW ON ORM SOFTWARE OF SURVAIDER" — 4.0/5

> **SAMBHU** | *9 novembre 2018* | Hôtellerie | Taux de recommandation : 6.0/10
> 
> **Avantages**: Very punctual to deliver the customer feed back
> 
> **Inconvénients**: Tracking of more customer and receiving the feed back should be more in numbers while it is concerned with ORM for any organization. Interaction with the customers( hotels) should be maintained on weekly basis to know the Pros and Cons and get updated for better service.
> 
> We  are associated with Survaider by and large for almost one year. Yes we have got benefited through them as ORM is being maintained more prominent than before but they should organize a weekly meeting with us for better prospect. Correspondence need to be addressed properly and that too on time.

-----

### "User friendly" — 4.0/5

> **Pavan** | *5 novembre 2018* | Hôtellerie | Taux de recommandation : 8.0/10
> 
> **Avantages**: Best thing about Survaider is that it dovetails all feedbacks on different channels at one place and allows one to answer, keeps record of feedback analysis that can be posted on comments coloumn and provides combination of different statistics which are useful for a better assessment of overall performance and we can keep track of all feedbacks at one go.
> 
> **Inconvénients**: None as such. It would be useful if we can track and avoid fake reviews on google
> 
> Very user friendly and very helpful support team. Our response time to feedback on different channels improved by a great margin and we are able to keep track of feedback and analyse in better way

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### "Using Survaider is a great experience" — 5.0/5

> **Vivek** | *23 juillet 2018*
> 
> **Avantages**: It helped us improve our hotel's turnaround time on different OTAs. The variety of features that Survaider provides helps in giving immediate attention to issues and units. Bringing all reviews at one place and the review reply feature is very helpful as it saves time. Timely client support shows how dedicated a team they are.
> 
> **Inconvénients**: Currently we are receiving daily, weekly and monthly reports. Hope to see much more intuitive reports.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/174908/survaider)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/174908/survaider> |
| de-AT | <https://www.capterra.at/software/174908/survaider> |
| de-CH | <https://www.capterra.ch/software/174908/survaider> |
| en | <https://www.capterra.com/p/174908/Survaider/> |
| en-AE | <https://www.capterra.ae/software/174908/survaider> |
| en-AU | <https://www.capterra.com.au/software/174908/survaider> |
| en-CA | <https://www.capterra.ca/software/174908/survaider> |
| en-GB | <https://www.capterra.co.uk/software/174908/survaider> |
| en-IE | <https://www.capterra.ie/software/174908/survaider> |
| en-IL | <https://www.capterra.co.il/software/174908/survaider> |
| en-IN | <https://www.capterra.in/software/174908/survaider> |
| en-NZ | <https://www.capterra.co.nz/software/174908/survaider> |
| en-SG | <https://www.capterra.com.sg/software/174908/survaider> |
| en-ZA | <https://www.capterra.co.za/software/174908/survaider> |
| fr | <https://www.capterra.fr/software/174908/survaider> |
| fr-BE | <https://fr.capterra.be/software/174908/survaider> |
| fr-CA | <https://fr.capterra.ca/software/174908/survaider> |
| fr-LU | <https://www.capterra.lu/software/174908/survaider> |

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