--- description: GUIDEcx : qu'en pensent les utilisateurs ? Lisez les avis clients sur GUIDEcx, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GUIDEcx - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Gestion de projets](/directory/30002/project-management/software) > [GUIDEcx](/software/175189/guidecx) # GUIDEcx Canonical: https://www.capterra.lu/software/175189/guidecx Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/175189/guidecx?page=2) > Intégration de clients BEYND > > Conclusion : 64 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise GUIDEcx ? Toute entreprise qui doit communiquer avec ses clients pendant le processus d'intégration. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 64 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: GUIDEcx - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 100,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Australie, Inde, Israël, États-Unis ## Fonctionnalités - Alertes/Notifications - Aperçu de Gantt/du calendrier - Chat et messagerie - Communication multicanal - Engagement des clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la communication - Gestion de la formation - Gestion des clients - Gestion des comptes - Gestion des documents - Gestion des désabonnements - Gestion des e-mails - Gestion des flux de travail - Gestion des portefeuilles - Gestion des problèmes - Gestion des ressources - Gestion des tâches - Gestion du budget - Intégration de l'utilisateur - Intégration des employés - Mesure des performances - Modèles personnalisables - NPS des clients - Outils de collaboration - Partage des fichiers - Planification et programmation de projets - Portail client - Portail client - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Reporting et suivi de projet - Score "health score" - Structure des enquêtes de Net Promoter Score (NPS) - Suivi de l'engagement - Suivi des activités - Suivi des étapes - Suivi du temps et des dépenses - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (6 au total) - Gainsight CS - HubSpot CRM - Jira - Salesforce.org Nonprofit Cloud - Slack - Zapier ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Gestion de projets](https://www.capterra.lu/directory/30002/project-management/software) ## Catégories connexes - [Gestion de projets](https://www.capterra.lu/directory/30002/project-management/software) - [Intégration des employés](https://www.capterra.lu/directory/30819/onboarding/software) - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Plateformes d'adoption numérique](https://www.capterra.lu/directory/31638/digital-adoption-platform/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [Clockify](https://www.capterra.lu/software/169607/clockify) — 4.8/5 (9235 reviews) 2. [Jira](https://www.capterra.lu/software/19319/jira) — 4.4/5 (15312 reviews) 3. [Asana](https://www.capterra.lu/software/120550/asana-pm) — 4.5/5 (13547 reviews) 4. [monday.com](https://www.capterra.lu/software/147657/monday-com) — 4.6/5 (5726 reviews) 5. [Trello](https://www.capterra.lu/software/1010321/trello) — 4.5/5 (23487 reviews) ## Avis ### "Only one word needed, AMAZING\!" — 5.0/5 > **Cameron** | *17 juillet 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: Using Beyond for our company has made our day to day operations a million times easier. Our company onboards Dealerships and salespeople. Before using Beyond, we had an excel spreadsheet that we updated daily. This was not an effective method for our company. We wanted to find something new and innovative. A platform that was easy for not only our company to use, but also easy for our clients to use. There are a lot of companies out there that offer great platforms, however Beyond was the right fit for our company. It is new, fresh, and customizable to each user. I have shared a little about how great the system is but that is not the best part about it. The customer service you get from the Beyond team is hands down amazing\! Anytime I have a question I just type it in the chat icon, on the bottom left corner, and I get a response very quickly. The attention to detail the Beyond team has is outstanding. There were a few tasks I had in one of my projects that didn't have attachments on them and Customer agent noticed this. Customer agent recognized that the milestones in all our projects were the same with some exceptions, and he brought this to my attention. The attachment that was missing was a crucial attachment our clients need when launching our platform. That is great customer service. I can go on and on about how great this company is. On behalf of our company, Build-A-Brand, I would like to thank Beyond for providing us with the tools we need to have an effective onboarding process. > > **Inconvénients**: There are no cons at all. This is a great product. I encourage everyone to check this out and use Beyond. It will change your life\! > > The benefits I received from this product include: Structured onboarding process, stress free day, engagement from our clients, and the ability to become more efficient throughout the day\! ----- ### "Easy Easy Easy" — 5.0/5 > **Sam** | *18 septembre 2023* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Ever since we investigated, purchased and initiated GCX at our company we found the process to be quite easy\! The interface is quite intuitive, the software is solid and rarely has bugs. The training and resources are plentiful. > > **Inconvénients**: There are some small features that don't make sense, like downloading multiple files from a task, you don't have the option to download in bulk or as a zip file. But I'm sure that is coming - they've thought of almost everything. > > We've been able to solve our customers feeling like their onboarding is a black box. They're have access to see the project and share it with their leadership at any time. That goes both ways too, we're able to point to the client when they aren't fulfilling their end of the work. ----- ### "Check the Details Before Falling for the Sales Pitch" — 1.0/5 > **Pete** | *24 juin 2022* | Logiciels | Taux de recommandation : 0.0/10 > > **Avantages**: Their sales team was incredible. They know what they're doing, and they're excellent at bringing in senior executives to help close the deal. > > **Inconvénients**: The software was very buggy and did not have basic functionality that we have grown accustomed to in many other systems. > > There’s a bit of irony when you fail to onboard with onboarding software. After more than 4 months, we decided to cancel their service and have moved to another onboarding platform. It’s possible that my personal expectations were simply too high, so I will share specific details with you so that you can judge for yourselves. The latency we experienced was very noticeable. Clicking between cards was not seamless, and we found that it took almost 7 seconds to load content onto the primary page. Checklists on tasks look great until you want to rearrange sections. You can’t. Task groups were promised to us as a feature that would replace the need for subtasks. They couldn’t be rearranged. They couldn’t move up, down, left, or right as you might expect if you have used any other Kanban style tool. If your team tends to share their own screens with onboarding customers over Zoom, be prepared to show your customers your merge field logic. Personally, I wasn’t going to show my customers “Hi {First Name}.” The list continues. ----- ### "Scalable and customizable" — 5.0/5 > **Emma** | *4 octobre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: GuideCX has been a great asset to our customer onboarding, allowing us to streamline our processes and creating more capacity for our team as we scale. We find the tool to be user-friendly both internally and with our clients, and we also really value the flexibility of our customers interacting solely via email while keeping central information housed within the platform. As an admin, the reporting and insights the tool provides are valuable to ensure we understand what is delayed or at risk and highlight opportunities to optimize our processes.As we have continued to evolve our processes for different onboarding experiences (product types, client types, launch tasks), being able to recreate and adapt templates easily within the tool has made this process seamless and keeps our team organized and on track with very little overhead needed. The GuideCX team is also awesome; their attentiveness, responsiveness, and enthusiasm made ramping up into the tool and beyond a great experience. > > **Inconvénients**: The one area we'd love to see improvement in is a better system for managing tasks beyond a launch/go-live. The tool is built to manage the onboarding process, but we have some post-onboarding follow ups that would be great to be able to manage within the tool as well - but the GuideCX product team is exploring solutions here. > > In addition to the product, the onboarding and support teams at GuideCX have been great ----- ### "Game Changer" — 5.0/5 > **Jared** | *27 septembre 2023* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: API, reporting/tracking progress, integrations with other systems. > > **Inconvénients**: Future planning from a resource standpoint is not quite there, but the staff are very open to new ideas and improving the product. > > The product is robust and continues to improve, the staff are helpful and responsive ----- Page : 1/4\ Suivant: [Page suivante](https://www.capterra.lu/software/175189/guidecx?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/175189/guidecx) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées