--- description: Groove : qu'en pensent les utilisateurs ? Lisez les avis clients sur Groove, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de SFA (Sales Force Automation)](/directory/12/sales-force-automation/software) > [Groove](/software/177789/groove) # Groove Canonical: https://www.capterra.lu/software/177789/groove Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/177789/groove?page=2) > Plus de 50 000 SDR, les AE et les CSM utilisent Groove dans certaines des entreprises les plus dynamiques au monde, notamment Google, Uber et Tipalti. > > Conclusion : 146 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Groove ? Directeur général des ventes, vice-président/directeur des ventes, vice-président des ventes, CRO (Chief Revenue Officer), directeur des ventes, gestionnaires des ventes, opérations commerciales, assistance commerciale. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 146 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Groove.co - **Pays**: San Francisco, É.-U. - **Fondé**: 2014 ## Contexte commercial - **À partir de**: 50,00 $US - **Type de licence**: (Essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), iPhone (mobile) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Actions découlant d'un événement - Alertes/Notifications - Automate d'appel - Automatisation des processus métiers - Base de données de clients - Champs personnalisables - Fonctions pour secteur de l'assurance - Gestion d'équipe - Gestion de la communication - Gestion des activités commerciales - Gestion des calendriers - Gestion des campagnes - Gestion des clients - Gestion des contacts - Gestion des e-mails - Gestion des flux de travail - Gestion des leads - Gestion des opportunités - Gestion des performances - Gestion des pipelines - Gestion des tâches - Gestion du pipeline de ventes - Logiciels d'expérience client - Mesure des performances - Modèles d'e-mails - Notes et commentaires - Outils de prospection - Planification des rendez-vous - Rapports et analyses - Rapports personnalisables - Saisie de leads - Suivi de l'engagement - Suivi des interactions - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - e-mail marketing ## Intégrations (9 au total) - Gmail - Highspot - LinkedIn for Business - Microsoft Outlook - Qualified - Salesforce Sales Cloud - Seismic - Sendoso - Vidyard ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) ## Catégories connexes - [Logiciels de SFA (Sales Force Automation)](https://www.capterra.lu/directory/12/sales-force-automation/software) - [Logiciels de télévente](https://www.capterra.lu/directory/30680/inside-sales/software) - [Suivi des e-mails](https://www.capterra.lu/directory/31325/email-tracking/software) - [Logiciels CRM immobilier](https://www.capterra.lu/directory/30926/real-estate-crm/software) - [Logiciels d'engagement de ventes](https://www.capterra.lu/directory/32195/sales-engagement-platform/software) ## Logiciels similaires 1. [Mailchimp](https://www.capterra.lu/software/110228/mailchimp) — 4.5/5 (17572 reviews) 2. [Constant Contact](https://www.capterra.lu/software/31898/constant-contact) — 4.3/5 (2912 reviews) 3. [Freshsales](https://www.capterra.lu/software/155563/freshsales) — 4.5/5 (621 reviews) 4. [EngageBay CRM](https://www.capterra.lu/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Copper](https://www.capterra.lu/software/141642/copper) — 4.4/5 (622 reviews) ## Avis ### "Do More With Less" — 5.0/5 > **Danny** | *5 février 2019* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago. > > **Inconvénients**: I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch... > > Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages. ----- ### "Great Software, Salesforce Integration, Lead Engagement" — 5.0/5 > **Regina** | *2 mars 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps. > > **Inconvénients**: Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base. > > I have had a great overall experience with Groove\! Their customer service is impeccable and my user base enjoys the program. ----- ### "Groove is great for small start ups" — 2.0/5 > **Haruki** | *26 décembre 2024* | Logiciels | Taux de recommandation : 3.0/10 > > **Avantages**: It's great if you're looking for a cheaper sales engagement tool as it has all the basic necessities to streamline sequences for sales reps. Analytics aren't too bad and you're able to slice it by time period, teams, specific user, etc. > > **Inconvénients**: Because it's cheaper, it definitely has its negatives in the functionality aspect as some of the integrations stop working frequently which ends up impacting seller productivity. It lacks some functionalities that other tools have, such as SalesLoft and Outreach. The biggest negative is the lack of urgency by their support team whenever we need issues resolved. It may be because they're a small team but it can take weeks for them to solve a minor issue. ----- ### "Getting Groovy with Groove" — 4.0/5 > **Tess** | *27 mai 2021* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier. > > **Inconvénients**: The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things. > > Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough. ----- ### "Groove is the best sales representation tool" — 4.0/5 > **Laureano** | *27 janvier 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Groove has allowed us to measure the interest of each potential client so that we can filter it to the area it should go through the email tracker it has. It has helped us a lot to organize the space in one place without having to resort to external software. Client organization is paramount with Groove as it also allowed us to organize conversation tracks, email templates and automate them right away. Groove as a streaming feature is amazing. We were able to efficiently and automatically send many emails, as well as forward emails so that potential customers can be aware of the original emails being sent. Groove saved us a lot of time and money by making it easy for any rep to use campaigns within Groove without having to have extensive knowledge of Groove. > > **Inconvénients**: At first it is quite confusing to configure Groove, there is a need for tutorials or some instructions that are clear enough at the time of initial configuration. It is also necessary to automate the sending of SMS and to add a voice command to activate voice messages within the platform. > > We set up Groove to receive and send emails, integrate with Salesforce, schedule meetings and more from our sales team, CS and AM. We needed Groove to keep our trusted CRM in line with being the best team we could put together, eliminating admin time and being as accurate as possible with all our reps. Groove allowed us to save a lot of time with simple tasks and administrative tasks. ----- Page : 1/7\ Suivant: [Page suivante](https://www.capterra.lu/software/177789/groove?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/177789/groove) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées