---
description: Heyday : qu'en pensent les utilisateurs ? Lisez les avis clients sur Heyday, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Heyday - Avis, notes, prix et abonnements - Capterra Luxembourg 2026
---

Breadcrumb: [Accueil](/) > [Messagerie instantanée](/directory/30797/live-chat/software) > [Heyday](/software/177804/heyday-ai)

# Heyday

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> Heyday est une plateforme d'IA conversationnelle qui aide les commerçants de détail à communiquer avec leurs clients en ligne grâce à des achats vidéo et à un chat en direct.
> 
> Conclusion : 17 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise Heyday ?

L'IA de Heyday est conçue pour les commerçants de détail de moyenne à grande envergure qui disposent à la fois de magasins physiques et de boutiques en ligne.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 17 Avis |
| Simplicité | 4.6/5 | D'après l'ensemble des avis |
| Support client | 4.9/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos de l'éditeur

- **Société**: Hootsuite Media
- **Pays**: Vancouver, Canada
- **Fondé**: 2008

## Contexte commercial

- **À partir de**: 499,00 $US
- **Public cible**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, croate, espagnol, français, italien, japonais, lituanien, néerlandais, portugais, slovène
- **Pays disponibles**: Canada, France, Royaume-Uni, États-Unis

##  Fonctionnalités

- AI Copilot
- Accès mobile
- Alerts/Escalation
- Analyse de texte
- Assistant personnel intelligent (API)
- Automatisation des processus et flux de travail
- Autoresponders
- Bot pré-configuré
- Chat et messagerie
- Chat proactif
- Ciblage du public
- Collecte de données multicanal
- Communication multicanal
- Distribution de leads
- Enquêtes et feedback
- Formulaire hors ligne
- Formulaires en ligne
- Gestion de contenu
- Gestion de la communication
- Gestion des boîtes de messagerie
- Gestion des campagnes
- Gestion des centres d'appel
- Gestion des commentaires
- Gestion des commentaires négatifs
- Gestion des e-mails
- Gestion des enquêtes et sondages
- Gestion des flux de travail
- Gestion des listes d'attente
- Gestion des modèles
- Géociblage
- Importation et exportation de données
- Intelligence artificielle et machine learning
- Logiciels de chatbots
- Messagerie client en temps réel
- Messagerie instantanée
- Notifications de leads
- Pages de renvoi et formulaires web
- Personnalisation
- Prise en charge de plusieurs langues
- Qualification de leads
- Relevé et historique des chats
- Segmentation de leads
- Stratégie de marque personnalisable
- Suivi des plaintes
- Tableau de bord d'activités
- Third-Party Integrations
- Traitement automatique du langage naturel
- Transfert à un agent
- Transferts/Routage
- Visualisation de données

... et 10 fonctionnalités supplémentaires

## Intégrations (28 au total)

- Adobe Commerce
- Agile CRM
- Algolia
- BigCommerce
- Elastic Stack
- Gmail
- Google Analytics 360
- Justuno
- Klaviyo
- Lightspeed Retail
- LoyaltyLion
- Mailchimp
- Meta for Business
- NetSuite
- Nosto

... et 13 intégrations supplémentaires

## Ressources d'aide

- Service client/e-mail
- Base de connaissances
- Support téléphonique
- Chat

## Category

- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)

## Catégories connexes

- [Messagerie instantanée](https://www.capterra.lu/directory/30797/live-chat/software)
- [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software)
- [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software)
- [Logiciels de gestion des biens (pour mobile)](https://www.capterra.lu/directory/31562/conversational-marketing-platform/software)
- [Outils de chat avec IA](https://www.capterra.lu/directory/31596/conversational-ai-platform/software)

##  Logiciels similaires

1. [Tidio](https://www.capterra.lu/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Lime Connect](https://www.capterra.lu/software/131558/userlike-live-chat) — 4.6/5 (647 reviews)
4. [Pypestream](https://www.capterra.lu/software/205673/pypestream) — 4.8/5 (8 reviews)
5. [Birdeye](https://www.capterra.lu/software/152997/birdeye) — 4.7/5 (703 reviews)

## Avis

### "Excellent web chat application" — 5.0/5

> **Erich** | *19 mars 2020* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10
> 
> **Avantages**: I like how it works with Facebook Messenger so that regardless of if the user leaves the website, you can still have conversations with them.
> 
> **Inconvénients**: It doesn't currently work with inbound emails as a kind of 'ticketing system', which would be nice to have as a future feature.
> 
> I've enjoyed working with their team from the sales people to implementation specialists. They were all very patient and kind.

-----

### "Great tool & great company" — 5.0/5

> **Redouane** | *23 novembre 2021* | Vente au détail | Taux de recommandation : 9.0/10
> 
> **Avantages**: The connection of Facebook Messenger, Instagram, the messenger widget and Google My Business helped us so much. We could set up FAQ and we are now much more efficient than before. The impact on the customer satisfaction is huge. The Heyday team is incredibly nice and help us a lot in the implementation and evolutions.
> 
> **Inconvénients**: Could be better for e-mail connections (in term of UX). Autonomy can also be limited to make some changes (hopefully the team is always there to help)
> 
> We are able to answer better than before to our customers.

-----

### "Review of a + 6 months use" — 3.0/5

> **Amel** | *23 novembre 2021* | Vente au détail | Taux de recommandation : 10.0/10
> 
> **Avantages**: Facilty to change channels and select agents,
> 
> **Inconvénients**: It is not fast enough, that little seconds wasted for loadig the pages
> 
> I am saving so much time with all our channels and messenger pages + instagram

-----

### "Simple Intuitive Platform" — 4.0/5

> **Curt** | *26 mars 2020* | Vente au détail | Taux de recommandation : 8.0/10
> 
> **Avantages**: Heyday is very easy and intuitive to use. It has a very nice user interface with minimal sleek features. 

This platform allows our clients to contact us on their preferred time schedule.
The bot is able to reply to many basic questions, thus allowing our human agents the opportunity to work on more delicate/complex cases.  The "price drop alert" feature is a favorite of ours as our particular website has a lot of fluctuation in pricing, this allows our clients to keep an eye on their desired purchases and buy them when the price is right\!
> 
> **Inconvénients**: At the moment of adoption, the bot had some minor issues with understanding our clients questions, but as promised, through time and evolution, these issues disappeared. 

The data reporting could be more robust, but I do believe this is coming.
> 
> Heyday as a company is populated by thoughtful, interactive employees. Whenever we have contacted them for any reason, they are extremely accommodating, responsive, understanding and collaborative. 
They remain one of the best in this regard.

-----

### "A key factor in our growth" — 4.0/5

> **Guillaume** | *16 janvier 2020* | Agriculture | Taux de recommandation : 10.0/10
> 
> **Avantages**: Increase productivity by automating the  ordering process while maintaining a personalized approach to customer service
For our customer, simplify the restocking and respect of order deadline
Facilitates customer awareness of new product launch; 
Facilitates customer feedbacks regarding service and product quality
Increased value proposition of our indoor vertical farm concept we are developping
As allowed to pursue sales growth through direct sale rather than third party distribution channels
> 
> **Inconvénients**: Dashboard could be a bit more user-friendly, but overall there's not much reason to complain
> 
> We are  Montreal-based indoor vertical farm than produces  microgreens for the local foodservice industry year -round.  
-Every week we deliver freshly harvested product to over 50 establishment in downtown.
-Integartion of Heyday Chat as enable to streamline and simplify order processing, which is extremely valua ble considering the  highly-perishable nature of our product and the large amount of deliveries we make every week . 
-Without it, we would not have been able to experience a  rapid growth while maintaining a direct sale strategy, which we consider a key competitive advantage in our B2B market.

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## Liens

- [Afficher sur Capterra](https://www.capterra.lu/software/177804/heyday-ai)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
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| en-AE | <https://www.capterra.ae/software/177804/heyday-ai> |
| en-AU | <https://www.capterra.com.au/software/177804/heyday-ai> |
| en-CA | <https://www.capterra.ca/software/177804/heyday-ai> |
| en-GB | <https://www.capterra.co.uk/software/177804/heyday-ai> |
| en-IE | <https://www.capterra.ie/software/177804/heyday-ai> |
| en-IL | <https://www.capterra.co.il/software/177804/heyday-ai> |
| en-IN | <https://www.capterra.in/software/177804/heyday-ai> |
| en-NZ | <https://www.capterra.co.nz/software/177804/heyday-ai> |
| en-SG | <https://www.capterra.com.sg/software/177804/heyday-ai> |
| en-ZA | <https://www.capterra.co.za/software/177804/heyday-ai> |
| fr | <https://www.capterra.fr/software/177804/heyday-ai> |
| fr-BE | <https://fr.capterra.be/software/177804/heyday-ai> |
| fr-CA | <https://fr.capterra.ca/software/177804/heyday-ai> |
| fr-LU | <https://www.capterra.lu/software/177804/heyday-ai> |
| it | <https://www.capterra.it/software/177804/heyday-ai> |

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