--- description: Blackbaud CRM : qu'en pensent les utilisateurs ? Lisez les avis clients sur Blackbaud CRM, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Blackbaud CRM - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de CRM pour ONG](/directory/31515/nonprofit-crm/software) > [Blackbaud CRM](/software/178085/blackbaud-crm) # Blackbaud CRM Canonical: https://www.capterra.lu/software/178085/blackbaud-crm Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/178085/blackbaud-crm?page=2) > Une solution CRM conçue pour aider les organismes à but non lucratif à collecter des fonds à l'aide de l'analytique intégré, du data mining, du marketing multicanal, etc. > > Conclusion : 51 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Blackbaud CRM ? Une solution CRM sur le cloud développée pour les organismes à but non lucratif de moyenne à grande taille qui permettent de collecter des fonds à l'aide de solutions logicielles intégrées. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.5/5** | 51 Avis | | Simplicité | 3.1/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Blackbaud - **Pays**: Charleston, É.-U. - **Fondé**: 1981 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Base de données de membres - Gestion de la communication - Gestion des abonnements - Gestion des bénévoles - Gestion des collectes de fonds - Gestion des contacts - Gestion des donateurs - Gestion des subventions - Gestion des événements - Intégration des médias sociaux - Logiciels d'expérience client - Rapports et statistiques - e-mail marketing ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de CRM pour ONG](https://www.capterra.lu/directory/31515/nonprofit-crm/software) ## Catégories connexes - [Logiciels de CRM pour ONG](https://www.capterra.lu/directory/31515/nonprofit-crm/software) - [Gestion des campagnes](https://www.capterra.lu/directory/30012/campaign-management/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.capterra.lu/directory/30805/nonprofit/software) - [Logiciels de collecte de fonds](https://www.capterra.lu/directory/20047/fundraising/software) ## Logiciels similaires 1. [Givebutter](https://www.capterra.lu/software/172048/givebutter) — 4.8/5 (871 reviews) 2. [Donorbox](https://www.capterra.lu/software/156860/donorbox) — 4.8/5 (625 reviews) 3. [DonorPerfect](https://www.capterra.lu/software/2698/donorperfect-fundraising-software) — 4.5/5 (1394 reviews) 4. [Zeffy](https://www.capterra.lu/software/220131/zeffy) — 4.8/5 (474 reviews) 5. [Bonterra Network for Good](https://www.capterra.lu/software/111128/bonterra-guided-fundraising) — 4.6/5 (936 reviews) ## Avis ### "Review Blackbaud" — 4.0/5 > **Tara** | *14 août 2023* | Enseignement supérieur | Taux de recommandation : 8.0/10 > > **Avantages**: It stores so much data about a constituent. > > **Inconvénients**: It is sometime tough to locate datathat I need. > > i find it to be a very useful tool. ----- ### "Great CRM for non-profit" — 5.0/5 > **Mike** | *4 avril 2024* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available. > > **Inconvénients**: Communication with other software such as Constant Contact. ----- ### "BlackBaud is a hard NO" — 1.0/5 > **Jack** | *5 février 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 0.0/10 > > **Avantages**: Nothing at all\! One of our board members entered into an agreement without board authorization. When we try to undo this agreement, they came at us with their lawyer. > > **Inconvénients**: One of our board members signed up and left our board. He was not authorized to enter into disagreement so we tried to cancel it with our attorney. We’re a small nonprofit and never use the platform. BlackBaud send us many threatening letters, and even though our attorney responded, we made a years worth of payments. We had numerous request for cancellation ignored, and as of today they’re still trying to collect. > > Our request for a cancellation of agreement went ignored. They seem to have no compassion for a small nonprofit struggling to pay its bills. ----- ### "Great if you put in the work\!" — 4.0/5 > **Utilisateur vérifié** | *19 juillet 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful. > > **Inconvénients**: You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally. > > This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance. ----- ### "Very Robust CRM" — 4.0/5 > **Utilisateur vérifié** | *14 mars 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 8.0/10 > > **Avantages**: Easy flow in adding donors, easy flow in taking donations, pretty UI, intuitive use and workflow. Reporting functions are easy to edit and create. > > **Inconvénients**: Licensing and customization can be pricey. If you have your own developer to improve functionality, you may not get access to test environments or else you're paying for their developer for customizations. > > One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud. I was able to pull reports on data quickly and easily for other users. Training is pretty seamless as far as getting users acclimated into the system. Though we didn't like the out-of-the-box functionalities, we understood that we wanted some customization, which was a bit pricey for our company. Once when we did get the essential functionalities edited, we were quite happy with the results. Customer support is great at quickly responding in helping us with issues. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/178085/blackbaud-crm?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/178085/blackbaud-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées