--- description: SmartKarrot : qu'en pensent les utilisateurs ? Lisez les avis clients sur SmartKarrot, consultez les prix, tarifs, abonnements et découvrez ses fonctionnalités grâce à Capterra Luxembourg. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartKarrot - Avis, notes, prix et abonnements - Capterra Luxembourg 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'expérience client](/directory/30671/customer-experience/software) > [SmartKarrot](/software/189459/smartkarrot) # SmartKarrot Canonical: https://www.capterra.lu/software/189459/smartkarrot Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/189459/smartkarrot?page=2) > SmartKarrot est une plateforme intégrée de réussite des clients et de réussite des produits. > > Conclusion : 37 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SmartKarrot ? Applications SaaS, mobiles et web. Entreprises à revenus récurrents qui stimulent l'expérience client, l'engagement client, la réussite des clients et la réussite des produits. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 37 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: SmartKarrot - **Pays**: Frisco, É.-U. - **Fondé**: 2018 ## Contexte commercial - **À partir de**: 15.000,00 $US - **Public cible**: 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Arabie saoudite, Australie, Autriche, Bahamas, Barbade, Belgique, Bermudes, Biélorussie, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Corée du Sud, Croatie, Danemark, Espagne et 56 de plus ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Analyse des sentiments - Analyse des tendances - Analyse prédictive - Analyse visuelle - Automatisation des processus et flux de travail - Chat et messagerie - Collecte de données multicanal - Engagement des clients - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des clients - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des e-mails - Gestion des enquêtes et sondages - Gestion des flux de travail - Gestion des recettes - Gestion des tâches - Intégration des employés - Mesure des performances - Modèles personnalisables - NPS des clients - Outils de collaboration - Rapports et analyses - Rapports et statistiques - Score "health score" - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CES - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (14 au total) - Amazon Cloud Search - Amazon EC2 - Asana - Freshdesk - Gmail - HubSpot CRM - Jira - Microsoft Excel - Microsoft Outlook - Microsoft Word - Salesforce Sales Cloud - Slack - Stripe - Stripe Billing ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels d'expérience client](https://www.capterra.lu/directory/30671/customer-experience/software) - [Engagement des clients](https://www.capterra.lu/directory/30906/customer-engagement/software) - [Logiciels de Customer Success](https://www.capterra.lu/directory/30961/customer-success/software) - [Outils de BI](https://www.capterra.lu/directory/23/business-intelligence/software) - [Logiciels de satisfaction client](https://www.capterra.lu/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Custify](https://www.capterra.lu/software/190125/custify) — 4.9/5 (122 reviews) 2. [Product Fruits](https://www.capterra.lu/software/1011214/product-fruits) — 4.7/5 (89 reviews) 3. [LiveAgent](https://www.capterra.lu/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Skalin](https://www.capterra.lu/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.capterra.lu/software/1024614/monday-crm) — 4.7/5 (453 reviews) ## Avis ### "A customer focused team" — 5.0/5 > **Vanshaj** | *24 novembre 2023* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: We appreciate the platform's diverse range of features, which aids in our organization and activity tracking. Primarily, it's the supportive team that assists, consults, and directs us toward achieving our goals that we value the most. > > **Inconvénients**: Absence of pre-made/canned training materials. ----- ### "Great product, Amazing Team\!" — 4.0/5 > **Syrine** | *10 mars 2023* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: The experience with SmartKarrot’s team is great. The implementation is very attentive to the specific use cases to align their features best with those and to make sure we’re making the most out of the tool, our CSM was really focused on helping us driving value from the tool despite the multiple gaps in our organisation’s systems for CS\! The interface is very user-friendly and fairly easy to configure depending on the use cases. For me the playbook feature really was a game changer to streamline the processes within our team and create a harmonised approach to our customer relationship building. The healthscore also made our lives simpler by automating the different variable factored in\! > > **Inconvénients**: Our processes were not completely defined and aligned at first and our product was quite complex which made the integration of specific features of SmartKarrot’s tool harder. > > I loved the interactions and involvement of the team in the implementation process. Operating in the same industry, the team was very empathetic and understood quickly many of our pains. ----- ### "SmartKarrot" — 3.0/5 > **Utilisateur vérifié** | *16 octobre 2022* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: The platform has all the key features that we need to have visibility into our customer health , the custom reports created for us have been really helpful to share updates with the leadership team on account health > > **Inconvénients**: Product stability UI/UX (it doesn't look like an elite product) > > The overall experience has been good largely because of the SmartKarrot customer success team (Snigdha and others). The product has had many issues but the willingness of the customer success team to help us get the right value has been the key differentiator and the reason for us continuing the partnership. Also, the product has become a bit stable in the last few days. Hoping to extract more value from the platform in the coming days. ----- ### "The experience goes beyond the product\!" — 4.0/5 > **Harith** | *9 février 2023* | Gestion de l'enseignement | Taux de recommandation : 10.0/10 > > **Avantages**: My experience with SmartKarrot, from when I sat down for a product demo until now, has been excellent\! The product is very user-friendly and is filled with many features that companies, especially in the B2B SaaS industry, can use to enhance Customer Success\! From what I have used so far, Product Console and Success Plays are my favorite features, and I can't wait to explore more features. I feel that the folks at SmartKarrot are not just selling a top-quality product but are keen on helping their customers drive value from it (Quite the Win-Win strategy\!). The team members I worked with were highly competent, understood the nitty gritty of the gaps in CS Operations in my organization and provided proper consultation on how to use the product to address those gaps. We have just completed onboarding the product and are excited to use it to its total capacity. > > **Inconvénients**: Nothing. I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why. One is not just paying for the product but also for top-class service. ----- ### "SmartKarrot" — 4.0/5 > **Brad** | *31 mars 2022* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: The way SmartKarrot has created success plays to be dynamic and flexible allows for better customer onboarding and meeting more of our business needs. The easy-to-use interface allows my new team members to get up to speed quickly. > > **Inconvénients**: The way that roles are assigned makes collaborating with multiple team members on an account harder. > > I have appreciated the partnership approach the customer success and development teams have taken in understanding our needs for the SAAS industry. ----- Page : 1/3\ Suivant: [Page suivante](https://www.capterra.lu/software/189459/smartkarrot?page=2) ## Liens - [Afficher sur Capterra](https://www.capterra.lu/software/189459/smartkarrot) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées